Response from the owner - 4 weeks ago
We really appreciate the detailed account of the most recent vehicle experience, Kevin, and additionally glad that we could help identify and try and rectify the transmission issue. As a multiple-Subaru owner, you can attest to the unusual nature of that happening! As always, we'll keep close watch over future conditions when the Forester is in for scheduled maintenance, and do everything possible to ensure that it's running and rolling in peak condition.
All in all, it appears that our service team has been doing everything the could and should to keep you mobile and safe, and within warranty coverage at every step -- as you say, "timely, courteous and professional" -- is your review rating based on us, or on the vehicle? (You can review Subaru here on Google as a brand, incidentally.) We strive to earn every "star" possible from our drivers. If we haven't done that, please don't hesitate to give Drew or Ogden a call, and we'll keep working hard for you.