Android Dialer Feature Request; Visual Call Hold Checks
Have you ever needed to put down your phone when on hold with say, a customer care agent while they take their sweet time on the other end? Of course you have.
And of course, there are multiple instances of this situation where one cannot leave a call on speaker, ie. public place. As such, we should be able to visually see whether or not agent still has call on hold or not. Of course there is no information passed from the phone call to the dialer application to perform this action directly. One would need a different solution.
And as such, one could give permission on a per call basis to allow the audio to be sampled by say, #googlenow
and proceed to analyze the conversation, while the user proceeds to do other tasks. With this information, a visual cue could tell the user whether or not the user was still on hold with the agent. Perhaps indicated by yellow-green drawed indicator on the dialer screen, and conditionally by an LED indicator that may or may not be built into the phone.
To reiterate, the visualization of "on hold" or "not on hold" would free up users hand for other tasks, ie. use of a desktop/laptop computer, or any other leisure/entertainment activity. Specifically, I'm thinking this dialer feature would appeal to a business user's lifestyle, or anyone that's interested in maximizing their time.
And if privacy is of further concern, one could limit the analysis to a time frame within the call set by the user. So if the worry lies within your confidential account information being processed by ie. Google Now, well, just make sure you toggle that "on hold or not" button at the appropriate times.
Surely, in the future, this feature could be used for the entire duration, with Google Now omitting any confidential information from it's depths of storage, however hard to tell what companies DO save and what they do not save these days.
Would love to hear your thoughts on the matter. How to improve on this concept, sketches of the implementation. Feel free to leave your feedback below!