Response from the owner - 9 months ago
It is a bit discouraging to see this review posted on Google as well as other sites. We did a significant amount of work on the property including design, drainage work, irrigation system repairs, planting, mulch, and more. We understand that there was damage to underground sprinkler lines made during a trenching process. This is not uncommon when dealing with old irrigation systems and heavy roots. In this case there were two separate sprinkler systems, one working, one that was not working. There is no good reason to leave damaged sprinkler lines as a non-working system can damage plants that we warranty for a year and we are not sure what would make you feel we would intentionally do that. Once we were notified that there were problems with the irrigation system, we sent out a technician to fix the issues, which they did. We acknowledge that the site wasn't cleaned up to the standards that you expected after those repairs were made. We would have gladly come back and done any clean up work necessary to ensure that the job was done right. Because you went ahead and cleaned things up yourself, we came to an agreement that we would give you a discount on your final bill worth several hundred dollars for the inconvenience. We understand that you had a few issues with the project work and we are sorry that it did not go smoother for you. We sincerely hope the landscape still looks beautiful and that the irrigation system is working properly.