Response from the owner - a month ago
Please do accept my sincere apology, we certainly cared that you were not able to visit the Inn and needed to cancel due to illness. We did respond and offer you a credit and you may use it at any time, we would still like you to be a happy guest of the Mill House Inn. That said we have always worked with each and every guest to make sure they realized a value equal to or greater than their room credit, often adding an extra night to their stay just because we can. If there was any way we could have accommodated you request for a High Season Saturday night only stay we certainly would have done so with a smile.
We simply did not have a room available that met with your request. We do learn from every guest interaction and have redrafted our policy, so it reads with more clarity. I am again sorry that your experience with our team and The Mill House Inn was not what you hoped for please allow us another chance to show you our brand of Hospitality.
Sylvia & Gary | Proprietors
And everyone on the Team at The Mill House Inn