Response from the owner - a month ago
Hi David -- We're so sorry about the experience that you had following your stay with us. Please accept our sincerest apologies for causing you any frustration or inconvenience. We will reach out to you directly so that we can address this and any additional concerns you may have. At the very least, we're happy that you enjoyed your accommodations and we would love to have another chance to impress you. Thank you for providing feedback -- it is always appreciated. All the best.