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Mike Morrison
Works at RapidBI
Attended Henley Management College
Lived in London
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Mike Morrison

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My experiences 10 years ago:
July 7 Bombings 2005 - 2015 - One Ambulance Volunteers Reflections Ten Years On
July 7 Bombings 2005 - 2015 - One Ambulance Volunteers Reflections Ten Years On. A brief outline of one persons day and how it changed
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Mike Morrison

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Change Management Tools
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Is customer service training dead? are there better ways?
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90-9-1 is it dead, are we miss understanding it?
Is the 90-9-1 dead, BBC research from 2012 suggests yes, evidence says no! The 70-20-10 might be more accurate. Explore a new rule for social 20-16-44-17
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Based on a recent blog on Customer Service Training,Customer service excellence and customer service training is about more than just being polite!One of the challenges in many businesses today is improving “customer services”.We need to look at how organizations set up and manage their customer service teams. Often people that are customer facing are the most junior in the business. They have the least amount of job or life experience. They are ...
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It's a busy afternoon.You get a call from one of your utilities companies.They introduce themselves...ok so they are our supplier...They say they can save you money by changing package/tariff you are on.. sounds good...To proceed all they need you to do is confirm your password....STOP!!!!This could be anyone calling.There are only so many water, power or telecoms firms. By random selection they could easily get it right, get your password and BA...
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Common sense isn't so common...... lol
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Are you making the most of LinkedIn for job search?
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Is HR keeping up with changes in the workplace? 
The future of HR will change with employer size like never before. What works in a small business cannot be replicated in larger firms. Time for change!
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Do you use LinkedIn? are you aware of the latest changes limiting communications between contacts?
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Great post... we are using G+ communities, blogger, YouTube and Calendars far more now to build community... LinkedIn has a limited set of tools aimed squarely at business not a wider engagement perhaps why it has less appeal. Now to pay when there is so much that can be done without payment... if they were the only game in town maybe but connections are easily built elsewhere as you say +Mike Morrison​ :)
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The end of LinkedIn as THE business network? change to how we can communicate with contacts has massive implications for all members
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Are we all looking at customer service training from the wrong perspective?
What is your first action when considering customer service training? Is it to train front line employees or managers? How to get faster results cheaply
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Are you a manager? What is your REAL style?Do you set tasks, how they should be done, and monitor and check all the way, the "sign-off" at each step? Micro-Management in other words!Or are you a cheerleading coach? Supporting, encouraging, but "hands off" from the task in hand?The role of a manager or team leader, is to lead the people. It is not to do the "job" and then criticize people after the fact. If you have been promoted from your job to ...
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Work
Occupation
As little as possible for as much as possible
Employment
  • RapidBI
    Director & Consultant, 2004 - present
  • Business Link for London
    Business Advisor - management Development Specialist, 1998 - 2004
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Previously
London
Story
Tagline
A trainer, developer, consultant, Dad & Friend!
Introduction

Mike Morrison is director and principle consultant with RapidBI.

With an interest in organisational development through business improvement and the development of people, Mike is a passionate professional an a keen supporter of the HRD profession.

Mike has three daughters, a loving wife, a dog and in his spare time undertakes voluntary work for the British Red Cross as a trainer and Ambulance Crew.

Shortcuts to some of our key content you may find of value:

Presentation skills – Pech KuchaDeep Dive Organizational Development techniqueHolistic Organizational Diagnostic ToolsWrite a Mission StatementAction LearningBusiness TransformationPRIMO-F – Business Growth ModelManagement ModelsCritical Success FactorsCorporate Social Responsibility CSRBest Practice and Good PracticePsychometric Personality TestingCareer AnchorsBusiness ValuesLearning StylesOrganizational Diagnostics and developmentIntelligent Purchasing for ODHow to write an internal communications planManaging ChangeForce Field AnalysisEmployee Engagement & Satisfaction ModelsOrganizational development – scanning the Business EnvironmentPorters Five ForcesKey Performance IndicatorsKPI examplesForce Field AnalysisPersonal Development PlansContinuing Professional Development or CPDLearning Logs -Glossary of Business and Training TermsChange ManagementWrite SMARTer objectivesThe PESTLE AnalysisSWOT analysisConsulting Skills – for internal and external consultantsKnowledge-Understanding-ActionAnsoff Product/ market matrixTalent management Whitelaw’s Circle of EvaluationStrategic analysisMiller’s Magic Number Seven 7
 
Bragging rights
Survived day-release at college, several part time and distance learning diplomas, known for social media in the OD & HRD worlds, .. blah..blah..blah...
Education
  • Henley Management College
    Management & Organisational Development
  • Putteridgebury Management College
    Training Management
  • Thames Valley University
    Electronics Engineering
Basic Information
Gender
Male
A largely unspoilt area of heathland. Alive with wildlife from adders through to rabbits & birds of prey. An area of natural beauty that is great for walking dogs or a walk for little kids. Cyclists can follow the horse routes
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