"How many times, in an effort to minimize chaos, do we inadvertently stifle innovation?" #readingToday

How many times, in an effort to minimize chaos, do we inadvertently stifle innovation? It may have seemed serendipitous that the janitor came to the meeting. And certainly there was a feeling of serendipity that he thought to ask about the hot-water valve, thus solving the problem. But the chances of finding that missing element had been deliberately increased through planning. Planning serendipity is about engaging as many parts of your organization as possible. It’s about listening to people when they tell you that there’s a problem and then empowering them to discover the solution. After all, the solution may very well be sitting in the room.

"The Chaos Imperative: How Chance and Disruption Increase Innovation, Effectiveness, and Success" by Ori Brafman, Judah Pollack -

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