Quick rant time- tldr: fuck you, +LogMeIn
Backstory: I was a self employed IT consultant for 4.5 years and happily paid for LogMeIn since it saved me on lots of occasions. It's nice to have a solid product that lets me work from home on most computer issues. Fast forward to three months ago and I merged with some old friends and merged my clients and LogMeIn account with theirs, effectively ending mine.
I killed my company back account and I assumed that'd kill the accompanying credit card, too. I saw a LogMeIn renewal fail, which makes sense since the accompanying account was gone. Another five renewal attempts failed... then I got a call from my bank.
"Mr Kennedy, the account you closed with us a while back was reopened and has a negative balance. It seems you charged something to a company named LogMeIn."
I explained by failed transactions and also assured them that if I closed the account I won't be liable for anyone being able to "reopen" my fucking account. Anyway, a call to LogMeIn confirmed that they failed SIX times to auto-renew my account and somehow managed to force through
a 7th and final attempt. Someone manually
put my charge through. They immediately issued me an apology and a refund.
Refund and apology aside, how the fuck can they do that?
And did they not expect me to be fucking furious when that happened? I went ahead and reported the card as lost with Visa after that to guarantee no one could pull that shit again.
Lesson learned. Keep an extra close eye on those assholes. What they did was shady as hell and no way to treat loyal customers. I would have happily kept the account if the merger didn't happen. Now all I can do is spread my displeasure online and rate their shadiness as low as I possibly can.