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Michael Kamleitner
Works at Die Socialisten - Social Software Development GmbH
Attended University of Economics & Business, Vienna
Lives in Vienna
1,793 followers|112,734 views
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Tried out the Linkedin Publisher again...let me know what you think!
 
The Dos and Don’ts of Social Customer Service! #socialmedia #customerexperience #CustomerSuccess
How to provide effective social customer service when dealing with angry customers?I have one question for you: who has the power to make the difference between a successful business and an unsuccessful one? Two answers come to my mind: employees and customers. But you see, these two are interconnected and go hand in hand. On the one hand, without dedicated employees, you can’t have happy customers. On the other hand, no customers equals no busin...
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Here’s part four in our series about hashtag campaigns: Customer service on Twitter!
You might want to avoid the mistakes SeaWorld recently made when their hashtag got hijacked. Here are some pointers for good customer service on Twitter.
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Michael Kamleitner

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looove what the +Walls.io launched this week :)
The particularly vigilant might have already noticed that a few days ago our developers silently and very secretly launched a new feature for Walls.io, which allows Users to directly add specific s...
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Very, very useful article, Ari! Thank you for sharing. It’s important to know the significance of all these metrics in the context of your business. My advice would be not to get discouraged if you don’t memorize what each of them means in the first week. Social media management takes time in every way. It takes time to build a solid presence and create those long-term relationships and it also takes time to know all the tips and tricks of the game. So, patience is a virtue! 
 
Social media KPIs could be the amount of engagement or shares you’re receiving on your social media networks.
This post originally appeared on the Buffer Blog. Of all the hundreds of social media acronyms and abbreviations out there, I think “KPI” has confounded me the most. I ...
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Hi! I agree with you and I think this is essential for coming years (years in Internet meaning 😎)
Note also that I can't add you now for limits reasons; as soon as possible it will be done.
Glad to meet you anyway 👍
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Wir haben noch ein #AFMBC  Ticket gefunden!
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Anstellen ist out! Wir verlosen das (vermutlich) letzte Ticket zur AllFacebook Konferenz in München!! Beantworte folgende Frage per Kommentar: "Wieviele AllFacebook Konferenzen haben bisher insgesamt stattgefunden?"
Teilnahmebedingungen: http://pastebin.com/3s9262Q6
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I wrote about the mess that is the Facebook Search API
 
Why Facebook's API for Hashtag Search doesn't work right now and how it will be discontinued on April 30th after all. 
Why Facebook's API for Hashtag Search doesn't work right now and how it will be discontinued on April 30th after all.
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finally!!!!
 
Neuer Meilenstein! Ein langes Projekt geht nun zu Ende und wir dürfen den Launch der neuen Analytics bei Swat.io bekanntgeben! #NewFeature
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Find the Best Social Media Posts on April Fools’ Day 2015 in our Blog! #AprilFools
What social media posts did brands have in store for April Fools' Day? During this year’s April Fools' Day, social media was literally filled with pranks and hoaxes made by brands worldwide. Some o...
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non negotiable.
Today I’m going to tell you like it is on a topic that may not be popular in some social media circles, but it’s a message that small and midsize business leadership have no choice but to confront.Get out your pencil and paper.Go ahead; I'll wait.Ready?You'll want to jot this down. The information's that indispensable. You'll use it over and over... even if we never see each other again.But, we will. I can almost guarantee it. (So Follow Me)And y...
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Guten Morgen! Zum Start in die Woche können wir euch unseren Gastbeitrag bei Thomas Hutter's Social Media Blog empfehlen :)
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Guten Tag. Mein Name ist Thomas Meyer und ich bin Verkäufer. Hmm... klingt wie die Vorstellung bei den anonymen Alkoholikern. Aber es ist so. Ich bin Verkäufer und ich war es auch schon immer. Warum? Weil ich es mag. Ganz einfach. Ich mag Menschen und ich mag glückliche Menschen. Und wie macht ma
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Walls.io wird teurer. Jetzt noch lifetime den niedrigeren Preis abgreifen!
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Pssst! The announced pricing change for Walls.io Basic & Pro will go into effect soon! Sign up at https://walls.io#pricing today and secure 50% savings for the whole duration of your subscription! 
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Something for the weekend :)
 
If you’re not on Twitter you might have missed the magnificence that was #llamadrama. And while brands have to put a lot of effort into getting their hashtags going, two llamas in Phoenix easily went viral and held pretty much all of Twitter in their thrall. Let’s be honest: no matter how lovely your brand is, you don’t stand much of a chance against two llamas on the run
It was Thursday night (GMT+1), we were catching up on “The Amazing Race”, and because I’m easily distracted I glanced at my Twitter timeline for a moment. And that’s how I discovered #llamadrama....
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Education
  • University of Economics & Business, Vienna
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Co-Founder & CEO of Die Socialisten - We build Social Web Apps on Facebook & beyond.
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Published in 2012: "Facebook Programming" (Galileo Computing- http://book.diesocialisten.at)
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Entrepreneur & Geek
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  • Die Socialisten - Social Software Development GmbH
    CEO, Co-Founder, present
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