Mr. Dell: You're thanking unhappy customers. Have you read Dell's Facebook page? It's sad how you're thanking customers who have made your success yet you don't respond to their concerns. Get with the program! I have been trying to reach you and resolve my order from Dell since 12/27/2013. Ravi & Kanika with Dell Have WASTED my time and thus completely and Royally ruined Christmas for my 8 year old son. How great do you think that is? And to top it off, no one at Dell (not even Dell FB reps responding to post) want to resolve customer complaints when they promise they will resolve the matter immediately. Over 1 week later of helping me, Dell's FB Rep tell me to call the 1800-283-2210 # only to get transferred to EVERY SINGLE department for over 14 times putting me on hold and getting NOWHERE. Who has time for that? I'm not getting paid for this crap but you are and so are your reps!!! IS this how business is conducted? Today, 12/28/13 Dell reps have given me my 5th lame excuse that my order has now been cancelled and I need to start over. Is that acceptable and reasonable? I want you to know that out of my kindness, I am giving you 48 hours starting Monday to resolve my concerns as I have so patiently been waiting for the right person to take accountability. If I do not get a response in 48 hours, TRUST & BELIEVE you will see my face AND my son's face all over the News Outlets blasting your company on how Christmas...NOW even NEW YEARS is ruined for my 8 year old. And trust me, you are messing with the wrong one if you think I will not go this far! In addition I will be making contact with my attorney and the Better Business Bureau. Great thing about social media, email, chat conversations, and messages is that they are ALL DOCUMENTED! 48 Hours. Clock will tick Monday 12 AM. Try me!