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My Michael Dell , if your company continues to harass its customers as badly as it is harassed my son , very soon no one will buy Dell laptops. He bought a Dell 3558 Inspiron on 12/13th of August. It was defective. Engineer visited only on 25th Aug & Dell agreed to replaced laptop. We are on 13th Sept and there is no sign of pickup of old laptop or delivery of new laptop. Employees guide us to go fight with retailer for bad product / state Dell is doing him a favour by agreeing to replace the laptop. He is being made to run from pillar to post.Sorry to state this but Boeing would deliver an airplane in 6 weeks and Dell cant give a replacement laptop. We were also informed that his replacement laptop is getting manufactured in Malaysia and will be shipped to India shortly. Is Dell hard pressed for cash that the company cant have spare inventory within the country if not the city for defective laptop replacement. While world is Del living in Mr. Dell ?
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