Sorry folks, I try hard not to rant about personal stuff here, but +Rob Sight Ford
is really difficult to deal with. We tried for two weeks to turn in a lease and they refused to call back. We heard every excuse from "your phone isn't taking calls" to "we've been really busy. My girlfriend needed surgery and we called with plenty of time to get an appointment before the surgery but did we get a response? Nope. All we got was excuses and she was completely ignored. I finally called and after three arguments with the lady who answers the phone (who got quite condescending with me) I got the voicemail for the GM. He called Adrianne back and is making the situation right by coming to get the car from her himself. I don't think we would have gotten that reaction from them without me leaving scathing online reviews. Buyer and lessor beware: Rob Sight wants your money, but the only person concerned enough to take care of their customers is the GM.
** Edit **
The GM got my messages and decided to take action himself. He is coming to pickup her Escape himself at the house to be sure it gets taken care of. It's very nice of him to take action personally, but is indicative of the problems at the dealership. It shouldn't have taken two weeks of dodged calls, non-returned voicemails, and false claims that her phone couldn't accept calls. It wasn't the GM making those excuses, it was other folks. The one-star review will remain because it is fair since it shouldn't take the GM to accomplish something so simple. Maybe I'll give two stars after the next couple of family lease turn-ins... if they go smoothly. Either way, I'll be sure to update this review to report on them.