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Micah Solomon
Works at Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Customer Experience Consultant
Attended Brown University
Lives in Seattle, WA
2,150 followers|275,788 views
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Micah Solomon

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Learn secrets of +The Ritz-Carlton’s legendary onboarding process from +Diana Oreck  today in +Inc.  
Avoid company culture self-destruction by doing onboarding and orientation the right way.
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Chili's Spends Millions To Make Food Look Good On Social Media, For A Millennial Customer Experience [New from Customer Service Author and Consultant Micah Solomon in Forbes]
Do your buns look good on Instagram? Chili’s Restaurants’ has made sure that theirs do, by launching a multi-million dollar food-appearance overhaul that demonstrates that Chili’s’ understands an important element of the customer experience in our social media- and millennial-driven era. Let me explain.  Chili’s, the sort-of Tex-Mex casual dining chain owned by Brinker’s, has committed to [...]
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When Don Draper Died, Customer Service Became The New Marketing http://onforb.es/1Hx4EKX via @forbes
Though all signs indicated that Don Draper was going to drown himself off Big Sur in the final episode of Mad Men, he ended up surviving the series and buying the world a Coke.  Yet in real life, Don Draper is as close to dead and gone in the world of business as [...]
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Why Great Leaders Question the Status Quo | Inc.com -  Featuring +The Ritz-Carlton  by Micah Solomon
True leadership requires going beyond imitating the way things have been done in the past
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In my new article for Inc.com, I dish on the time Barry Manilow gave me so questionable business advice. 
The singer's career/business/branding advice is important, but it can't be universally applied.
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Restaurant Magnate Danny Meyer On Customer Service, Leadership And The Right Way To Be Greedy [New in Forbes.com from Micah Solomon, customer service consultant and author.] 
If you want to think of yourself as the smartest guy in the room (as I sometimes do) when the subjects of customer service, company culture, and hospitality come up, you’d better be sure the room in question doesn’t include Danny Meyer. Danny Meyer has few equals when it comes [...]
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Micah Solomon

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What's A Keynote Speaker, What Do They Cost, Why Do They Sometimes Stink? 
As someone who makes his living as a keynote speaker, it was odd to me to realize that the very term itself is mysterious to many people, even though it gets thrown around a lot. I found this out talking with my seatmate on a recent flight. (And, like other professional speakers, [...]
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Starbucks CEO Howard Schultz: We just hired nearly 4,000 veterans and spouses || New from author, consultant, Keynote Speaker Micah Solomon on Inc.com
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It's the little stuff that's killing your business, including these 5 mistakes.  New in  @inc from @micahsolomon with help from +Bill Quiseng +Inc. 
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After Customer Service Fiascos, Jack Dorsey’s Square Re-Imagines Customer Support — New from customer service consultant Micah Solomon in Forbes
Few companies change the day-to-day landscape of commerce. Even fewer do so in their first years of existence. Square has done just that.
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Transform Your Corporate Culture By Changing POV: The Hyatt CEO Interview: new from Micah Solomon in Forbes.com
This story beings when Hyatt Hotels & Resorts took over and rebranded an existing hotel in Mexico City. Soon after the acquisition, President and CEO Mark Hoplamazian went down to see for himself how things were going for the troops he had inherited. “Unfortunately,” he tells me, “when you're the CEO and you [...]
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A Customer Experience Expert Practice: Know Your Brand's Storyline, Then Set The Scene [New in Forbes by Micah Solomon, author, speaker and consultant]   
The discussion among customer experience experts and consultants often turns to individual details that make up the customer’s so-called journey.  If you're in charge of crafting your own customer experience at your company, brand, or division, I want to caution you to not let this detail-orientation get you off track: Though I [...]
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Ivon Mendizabal's profile photo
Hiram García's profile photo
Bobest Bedro's profile photo
Bille Baty's profile photo
Steve Broe's profile photo
Tony Kharachar's profile photo
Rick Liebling's profile photo
Mariya Vityaz's profile photo
Kate Stetler Holgate's profile photo
Work
Occupation
Customer Service Speaker – Customer Service Consultant – Keynote Speaker – Customer Experience Consultant - Author – Forbes Contributor. Micah Solomon’s customer-centric and customer-centricity work includes: Banking, hospitality, healthcare, retail, financial services,automotive, manufacturing,
Employment
  • Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Customer Experience Consultant
    Customer Service Speaker, Consultant, Author http://www.micahsolomon.com, 1992 - present
  • Oasis Disc Manufacturing
    President and Founder, 1992 - 2012
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Seattle, WA
Previously
Philadelphia, PA - Washington, DC/Virginia/Maryland - Providence, RI area
Contact Information
Home
Mobile
484-343-5881
Email
Work
Phone
484-343-5881
Email
Story
Tagline
Customer service consultant, customer service speaker, keynote speaker, customer experience consultant, author. Customer service expert, customer experience keynote speaker, hospitality, company culture,
Introduction
"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder.  Micah Solomon, an entrepreneur and business leader, is a bestselling business author, keynote speaker and consultant on customer service, marketing, and sales for our socially connected times.  He co-authored the bestselling Exceptional Service, Exceptional Profit and author of the upcoming High-Tech, High-Touch Customer Service. His expertise has been featured in Fast Company, Bloomberg BusinessWeek, Inc. Magazine, Forbes.com, NBC and ABC television programming, and elsewhere. Information, free resources, and speaking engagement information from Micah can be found at http://www.micahsolomon.com -- or email him directly at micah@micahsolomon.com Or, call him on his mobile: 484-343-5881 ====== Contact information: Micah Solomon, micah@micahsolomon.com http://www.micahsolomon.com Blog: http://www.micahsolomon.com/blog =====
Education
  • Brown University
  • Berklee College of Music
  • Georgetown Day School
Basic Information
Gender
Male
Other names
micah soloman, micha solomon, micha soloman, mica solomon, michael solomon, micah salomon, mica soloman (some of the more popular typos)
I loved working with Vehicle Films on my promotional shorts. They were easy to work with, easy and honest about the money, good communication, fantastic. --Micah Solomon
Public - 5 months ago
reviewed 5 months ago
This place is fabulous, an asset to the island. Burgers are delicious, and the soup--which I neglected to try until perhaps my 5th visit -- is great as well. My favorite is the patty melt with this incredible rye bread they use. One of the (many) great things about living on Bainbridge Island, or being a visitor here.
Public - a year ago
reviewed a year ago
Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - a year ago
reviewed a year ago
Gabe (Gabriele D'Annunzio) is a remarkable tailor and a delight to work with, as are all of the support staff at D & B Tailors in Newtown Square, PA. This is an amazing operation and truly the place you want to go on the main line for tailoring, bespoke shirts, and more. It is a treat to visit this beautifully laid out, lighted and maintained shop; his work is always stellar, and the experience is remarkable. The main line is lucky to have him as a local resource. As an aside, if you purchase clothing at, say, Nordstrom, don't even have the rather stressed and approximate tailors at the department store tailor what you buy. "Free tailoring," in this context, is far from free, as the department store tailors will just get you going in the wrong direction. Get as good a fit as you can in what you purchase at Nordstrom and then have Gabe do the tailoring. The difference will be night and day.
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Public - 2 years ago
reviewed 2 years ago
6 reviews
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This was the easiest and most pleasant experience I have ever had (or can imagine, frankly) getting a visa (going to Russia). This place is right next door (same building) as ILS, the official contractor on Russian visas, but it is a whole different vibe. You are working with a real person and she takes care of you right away and with a minimum of fuss. And it doesn't cost extra, by the way. I almost never write google reviews, but TravelFlex made my life vastly easier, and I recommend them.
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Public - a year ago
reviewed a year ago
Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - a year ago
reviewed a year ago