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Micah Solomon
Works at Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Customer Experience Consultant
Attended Brown University
Lives in Seattle, WA
2,337 followers|297,006 views
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Micah Solomon

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The Most Offensive Customer Service Phrases, Chosen by 4 Customer Service Experts [New from Micah Solomon in Forbes]  
What is the worst possible thing you could say to a customer? Customer service experts Danny Meyer, Micah Solomon,Bill Quiseng, Colin Taylor, and Jeff Hargett with their votes for phrase most likely to make a customer want to throttle you.
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Everything You've Heard About Millennial Employees Is Baloney; Here’s The Truth and How To Use It [New from Micah Solomon on Forbes]  
Generational conflict in the workplace (Millennial employees vs. Gen X, Boomer employees vs. Gen X, and so forth) has become a growth industry lately for consultants, speakers, and authors. But industry’s central premise–the idea that everyone in a generation acts essentially like everyone else in that generation, and that it’s possible, therefore, to “generationally manage” your workforce–isn't useful way to view the people who work for you.
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Conventional Productivity Wisdom Is Dead Wrong; Here's How To Get More Done, Every Single Day [New in Forbes from customer service consultant, author, and speaker Micah Solomon]
Conventional wisdom on personal productivity is dead wrong. Here's the real way get more done every single day, including those crucial but huge tasks like starting a company, writing a book or shooting a video.
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Going Beyond Customer Service To Achieve Customer Engagement   [New from Micah Solomon in Forbes]
“Anyone who wants to get to the top 1% of customer satisfaction and loyalty needs to go beyond ‘service’ to the heart of creating a superior the customer experience. And the way you get there is through customer engagement.” These are the words of Ricard Casmiro, whom I had the opportunity [...]
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Customer Service Initiatives, The Amazon-Nordstrom-Virgin-Amex-Disney-Nike Way [New from Micah Solomon on Forbes] 
As a customer service consultant, I'm often approached by someone calling to request to
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How IBM's Watson Is Poised To Transform Customer Service And Hospitality Via AI [new from Micah solomon in Forbes]
Artificial intelligence from IBM's Watson (of Jeopardy-winning fame) is about to transform customer service, the customer experience, and hospitality. Customer service consultant Micah Solomon explores Ivy from Go Moment.
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9 Ways to be a Creative Genius in Business: New from Micah Solomon in Inc 
Here's how to kickstart your creative brilliance.
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How Starbucks Lifted A Young Homeless Man From The Streets To Success
From the streets to success via Starbucks: The incredible true store of how a young homeless man's drive and willpower, coupled with some irreplaceable assistance from Starbucks managers and partners, lifted him from poverty to a Corcoran Groupreal estate career
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Steal The Ritz-Carlton's Powerful System For Spreading Customer Service Best Practices 
Customer service best practices can transform your company--but only if they spread. Here's the Ritz-Carlton's simple, powerful system for sharing within an organization.
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+Micah Solomon  I believe in the CASE Method of service improvement - Copy and Steal Everything, or Copy and Save Everything for those less blatantly inclined. And this is definitely an Idea I intend to CASE. Thanks for sharing. 
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Five Customer Experience Truths That Almost Every Company Gets Wrong  [new from Micah Solomon on Forbes]
1. The customer experience as you think of it internally doesn’t exist. (That's your experience, not the customer experience.) Customers don’t care about your org chart, your process map. In the customer’s eye there are no company divisions, no chain of command, no such thing as a subcontractor who “doesn’t really represent [...]
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Customer Service Initiatives, The Amazon-Nordstrom-Virgin-Amex-Disney-Nike Way [New from Micah Solomon on Forbes] 
As a customer service consultant, I'm often approached by someone calling to request to
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For Customer Service Greatness, 'People Are Our Greatest Resource' Can't Be Just Lip Service: New from Micah Solomon in Forbes.com 
At too many companies in too many industries, “People are our most important resource,” is the most cynical of platitudes, ignored as openly as, say, “Safety is our first priority.” But in a customer service-intensive business, no truer words could ever be spoken. You can’t even come close to creating [...]
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Work
Occupation
Customer Service Speaker – Customer Service Consultant – Keynote Speaker – Customer Experience Consultant - Author – Forbes Contributor. Micah Solomon’s customer-centric and customer-centricity work includes: Banking, hospitality, healthcare, retail, financial services,automotive, manufacturing,
Employment
  • Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Customer Experience Consultant
    Customer Service Speaker, Consultant, Author http://www.micahsolomon.com, 1992 - present
  • Oasis Disc Manufacturing
    President and Founder, 1992 - 2012
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Seattle, WA
Previously
Philadelphia, PA - Washington, DC/Virginia/Maryland - Providence, RI area
Contact Information
Home
Mobile
484-343-5881
Email
Work
Phone
484-343-5881
Email
Story
Tagline
Customer service consultant, customer service speaker, keynote speaker, customer experience consultant, author. Customer service expert, customer experience keynote speaker, hospitality, company culture,
Introduction
"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder.  Micah Solomon, an entrepreneur and business leader, is a bestselling business author, keynote speaker and consultant on customer service, marketing, and sales for our socially connected times.  He co-authored the bestselling Exceptional Service, Exceptional Profit and author of the upcoming High-Tech, High-Touch Customer Service. His expertise has been featured in Fast Company, Bloomberg BusinessWeek, Inc. Magazine, Forbes.com, NBC and ABC television programming, and elsewhere. Information, free resources, and speaking engagement information from Micah can be found at http://www.micahsolomon.com -- or email him directly at micah@micahsolomon.com Or, call him on his mobile: 484-343-5881 ====== Contact information: Micah Solomon, micah@micahsolomon.com http://www.micahsolomon.com Blog: http://www.micahsolomon.com/blog =====
Education
  • Brown University
  • Berklee College of Music
  • Georgetown Day School
Basic Information
Gender
Male
Other names
micah soloman, micha solomon, micha soloman, mica solomon, michael solomon, micah salomon, mica soloman (some of the more popular typos)
I loved working with Vehicle Films on my promotional shorts. They were easy to work with, easy and honest about the money, good communication, fantastic. --Micah Solomon
Public - a year ago
reviewed a year ago
This was the easiest and most pleasant experience I have ever had (or can imagine, frankly) getting a visa (going to Russia). This place is right next door (same building) as ILS, the official contractor on Russian visas, but it is a whole different vibe. You are working with a real person and she takes care of you right away and with a minimum of fuss. And it doesn't cost extra, by the way. I almost never write google reviews, but TravelFlex made my life vastly easier, and I recommend them.
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Public - 2 years ago
reviewed 2 years ago
Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - 2 years ago
reviewed 2 years ago
5 reviews
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Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - 2 years ago
reviewed 2 years ago
Gabe (Gabriele D'Annunzio) is a remarkable tailor and a delight to work with, as are all of the support staff at D & B Tailors in Newtown Square, PA. This is an amazing operation and truly the place you want to go on the main line for tailoring, bespoke shirts, and more. It is a treat to visit this beautifully laid out, lighted and maintained shop; his work is always stellar, and the experience is remarkable. The main line is lucky to have him as a local resource. As an aside, if you purchase clothing at, say, Nordstrom, don't even have the rather stressed and approximate tailors at the department store tailor what you buy. "Free tailoring," in this context, is far from free, as the department store tailors will just get you going in the wrong direction. Get as good a fit as you can in what you purchase at Nordstrom and then have Gabe do the tailoring. The difference will be night and day.
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Public - 2 years ago
reviewed 2 years ago