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Micah Solomon
Works at Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Customer Experience Consultant
Attended Brown University
Lives in Seattle, WA
2,163 followers|280,549 views
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Micah Solomon

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This Auto Dealership Built A Pro-Millennial Customer Experience By Consulting 5 Key Service Trends  [New from Micah Solomon in Forbes}
Businesses in nearly all industries are dealing with changing customer expectations of millennials and other trendsetting customers of today. For today, let’s see what lessons we can draw from an industry, automotive retail (car dealerships), that may not come to mind when you think of businesses with a model that appeals [...]
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Micah Solomon

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Build Customer Loyalty And Command A Premium: The Four Seasons, Nordstrom Way [New from Micah Solomon in Forbes.com]
Getting close to your customers, providing them with service that is personal, comfortable, memorable, and remarkable, that provides them with recognition and assurance, is an incredibly powerful way to do business. It will bring you more engaged customers, more brand loyalty, even help you build customer “brand ambassadors” who will eagerly [...]
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Shark Tank's Daymond John: Three Reasons Customer Service Trumps Everything [New from customer service consultant Micah Solomon in Forbes.com]  
Daymond John (the storied creator of FUBU who's now so spiffily informative on Shark Tank) and I tend to cover different areas; he’s best-known for working with entrepreneurs and in mentorship, and I concentrate on customer service and the customer experience as a consultant and keynote speaker.  So I was heartened to hear [...]
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Hire Like Meyer: Danny Meyer Reveals His 6 Secrets Of Great Customer Service Hiring--New from Micah Solomon in Forbes.com 
If you have the chance to eat at one of Danny Meyer’s restaurants (Union Square Café, Gramercy Tavern and his many other winners in New York City, or a Shake Shack anywhere in the world), I suspect that the food will be to your liking. And I suspect even more strongly that [...]
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5 principles you need to know to serve millennial customers:  New from NewVoiceMedia and Micah Solomon 
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What Steve Jobs Stole From Ritz-Carlton (And You Should Steal from Apple) [New from Micah Solomon in Inc] 
The Apple CEO turned to an unlikely place in developing one of his best ideas.
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Micah Solomon

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New from +Nextiva  and Micah Solomon: Anticipatory  Customer Service In Action  +Yaniv Masjedi 
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Micah Solomon

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Shark Tank's Daymond John: Three Reasons Customer Service Trumps Everything [New from customer service consultant Micah Solomon in Forbes.com]  
Daymond John (the storied creator of FUBU who's now so spiffily informative on Shark Tank) and I tend to cover different areas; he’s best-known for working with entrepreneurs and in mentorship, and I concentrate on customer service and the customer experience as a consultant and keynote speaker.  So I was heartened to hear [...]
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How Google protects customers from themselves (and why you should follow suit) Micah Solomon in Google
How the search giant's approach of preventing customer errors can enhance customer service at your own business.
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New in Inc.: Customer Service Consultant Reveals A Powerful Way to Turn Around an Upset Customer by Micah Solomon
Learn this 4-step customer service recovery approach, based on consulting the best customer service practices of great organizations
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Crowdsourcing Customer Support: Can Evangelist 'Customer Experts' Enhance Customer Service? 
Could your customer support benefit from the addition of some crowdsourced, volunteer civilian expertise and passion? Probably. While this will never, and should never, replace your paid professionals, I do suggest the option to my customer support and customer service consulting clients because it appeals, interestingly enough, to both the recipient of the crowdsourced [...]
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Four Seasons Has An App (And Human) For That: High-Tech vs. High-Touch Customer Service : New from Micah Solomon in Forbes.com
High-tech, high-touch customer service at Four Seasons: The new app, and the humans behind the scenes who actually power Four Seasons customer service–and what we can learn from their approach.
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People
Have him in circles
2,163 people
‫محمد الصياد‬‎'s profile photo
David Hain's profile photo
Randy Semella's profile photo
Maycown Reichembach's profile photo
Luthier Snowpeace's profile photo
Camiry Ciano's profile photo
Frank Walker's profile photo
David Hook's profile photo
Christopher Swanson's profile photo
Work
Occupation
Customer Service Speaker – Customer Service Consultant – Keynote Speaker – Customer Experience Consultant - Author – Forbes Contributor. Micah Solomon’s customer-centric and customer-centricity work includes: Banking, hospitality, healthcare, retail, financial services,automotive, manufacturing,
Employment
  • Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Customer Experience Consultant
    Customer Service Speaker, Consultant, Author http://www.micahsolomon.com, 1992 - present
  • Oasis Disc Manufacturing
    President and Founder, 1992 - 2012
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Seattle, WA
Previously
Philadelphia, PA - Washington, DC/Virginia/Maryland - Providence, RI area
Contact Information
Home
Mobile
484-343-5881
Email
Work
Phone
484-343-5881
Email
Story
Tagline
Customer service consultant, customer service speaker, keynote speaker, customer experience consultant, author. Customer service expert, customer experience keynote speaker, hospitality, company culture,
Introduction
"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder.  Micah Solomon, an entrepreneur and business leader, is a bestselling business author, keynote speaker and consultant on customer service, marketing, and sales for our socially connected times.  He co-authored the bestselling Exceptional Service, Exceptional Profit and author of the upcoming High-Tech, High-Touch Customer Service. His expertise has been featured in Fast Company, Bloomberg BusinessWeek, Inc. Magazine, Forbes.com, NBC and ABC television programming, and elsewhere. Information, free resources, and speaking engagement information from Micah can be found at http://www.micahsolomon.com -- or email him directly at micah@micahsolomon.com Or, call him on his mobile: 484-343-5881 ====== Contact information: Micah Solomon, micah@micahsolomon.com http://www.micahsolomon.com Blog: http://www.micahsolomon.com/blog =====
Education
  • Brown University
  • Berklee College of Music
  • Georgetown Day School
Basic Information
Gender
Male
Other names
micah soloman, micha solomon, micha soloman, mica solomon, michael solomon, micah salomon, mica soloman (some of the more popular typos)
I loved working with Vehicle Films on my promotional shorts. They were easy to work with, easy and honest about the money, good communication, fantastic. --Micah Solomon
Public - 6 months ago
reviewed 6 months ago
This place is fabulous, an asset to the island. Burgers are delicious, and the soup--which I neglected to try until perhaps my 5th visit -- is great as well. My favorite is the patty melt with this incredible rye bread they use. One of the (many) great things about living on Bainbridge Island, or being a visitor here.
Public - a year ago
reviewed a year ago
Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - a year ago
reviewed a year ago
Gabe (Gabriele D'Annunzio) is a remarkable tailor and a delight to work with, as are all of the support staff at D & B Tailors in Newtown Square, PA. This is an amazing operation and truly the place you want to go on the main line for tailoring, bespoke shirts, and more. It is a treat to visit this beautifully laid out, lighted and maintained shop; his work is always stellar, and the experience is remarkable. The main line is lucky to have him as a local resource. As an aside, if you purchase clothing at, say, Nordstrom, don't even have the rather stressed and approximate tailors at the department store tailor what you buy. "Free tailoring," in this context, is far from free, as the department store tailors will just get you going in the wrong direction. Get as good a fit as you can in what you purchase at Nordstrom and then have Gabe do the tailoring. The difference will be night and day.
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Public - 2 years ago
reviewed 2 years ago
6 reviews
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This was the easiest and most pleasant experience I have ever had (or can imagine, frankly) getting a visa (going to Russia). This place is right next door (same building) as ILS, the official contractor on Russian visas, but it is a whole different vibe. You are working with a real person and she takes care of you right away and with a minimum of fuss. And it doesn't cost extra, by the way. I almost never write google reviews, but TravelFlex made my life vastly easier, and I recommend them.
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Public - a year ago
reviewed a year ago
Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - a year ago
reviewed a year ago