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Micah Solomon
Works at Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Business Author
Attended Brown University
Lives in Seattle, WA
1,708 followers|70,605 views
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My latest article in Forbes. Thanks to +Michael Bird for the intro
 
Millennials, born 1980ish to 2000ish, are the biggest generation in U.S. and world history, a generation larger than the baby boom. They’ll soon be your most powerful customer force to be reckoned with.  And millennial customers require a different customer experience, a different style of customer service.

Let’s talk about one part of the millennial customer psyche today: their identification with technology, and what that opens them up to in terms of innovations in the customer experience and customer service. - +Micah Solomon 

http://www.forbes.com/sites/micahsolomon/2014/04/18/are-you-getting-millennial-customers-backwards-customer-service-and-technology-in-b2b-and-b2c/

#digitalmarketing #onlinemarketing #marketing #digitalstrategy #onlinestrategy #strategy #smallbusiness #businesstips #smallbusinesstips #businessmanagement #millennials
When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
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Dear Global Leaders: New in Forbes:  Millennial Customers Require A Different Customer Experience: Here's Where To Start http://onforb.es/1gQW3XQ
When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
1
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Dear Entrepeneurs:  New in Forbes:  Millennial Customers Require A Different Customer Experience: Here's Where To Start http://onforb.es/1gQW3XQ
When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
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Dear Business Growers, Millennial Customers Require A Different Customer Experience: Here's Where To Start http://onforb.es/1gQW3XQ
When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
1
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Micah Solomon

Discussion  - 
 
Dear Hospitality Pros: True Or False: Getting Rid Of Employee Name Badges Improves Customer Service http://onforb.es/1eMMe9d
Let me ask you a question so inappropriate it may land me on Customer Service Speaker Credibility Watch due to sheer sacrilege. “Do employee name badges actually improve customer service?” “Of course they do,” you, hypothetical reader, snap back. I would counter with (and here's the sacrilege): “Actually, it depends.” For the vast majority [...]
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1,708 people
 
Dear Influencers: New in Forbes:  Millennial Customers Require A Different Customer Experience: Here's Where To Start http://onforb.es/1gQW3XQ
When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
1
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Dear Entrepreneurs: New in Forbes:  Millennial Customers Require A Different Customer Experience: Here's Where To Start http://onforb.es/1gQW3XQ
When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
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Dear Small Businessers, New in Forbes:  Millennial Customers Require A Different Customer Experience: Here's Where To Start http://onforb.es/1gQW3XQ
When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
3
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Millennial Customers Require A Different Customer Experience: Here's Where To Start http://onforb.es/1gQW3XQ
When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
2
Add a comment...

Micah Solomon

Discussion  - 
 
Dear CX Pros: True Or False: Getting Rid Of Employee Name Badges Improves Customer Service http://onforb.es/1eMMe9d
Let me ask you a question so inappropriate it may land me on Customer Service Speaker Credibility Watch due to sheer sacrilege. “Do employee name badges actually improve customer service?” “Of course they do,” you, hypothetical reader, snap back. I would counter with (and here's the sacrilege): “Actually, it depends.” For the vast majority [...]
1
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People
Have him in circles
1,708 people
Work
Occupation
customer service speaker, keynote speaker,customer experience consultant - author Micah Solomon precisely customizes his customer-centric and customer-centricity work. Recent: Banking, hospitality, patient care, automotive, retail, financial services, manufacturing, disabilities, communications industry, information technology...
Employment
  • Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Business Author
    Customer Service Speaker & Author http://www.micahsolomon.com, 1992 - present
  • Oasis Disc Manufacturing
    President and Founder, 1992 - 2012
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Seattle, WA
Previously
Philadelphia, PA - Washington, DC/Virginia/Maryland - Providence, RI area
Contact Information
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Tagline
keynote speaker, customer service author, customer experience consultant, customer service speaker, customer experience keynote speaker, hospitality, company culture,
Introduction
"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder

MICAH SOLOMON, an entrepreneur and business leader, is a bestselling business author, keynote speaker and consultant on customer service, marketing, and sales for our socially connected times.  He co-authored the bestselling Exceptional Service, Exceptional Profit and author of the upcoming High-Tech, High-Touch Customer Service. His expertise has been featured in Fast Company, Bloomberg BusinessWeek, Inc. Magazine, Forbes.com, NBC and ABC television programming, and elsewhere.  

Information, free resources, and speaking engagement information from Micah can be found at http://www.micahsolomon.com -- or email him directly at micah@micahsolomon.com
Or, call him on his mobile: 484-343-5881
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Contact information:
Micah Solomon, micah@micahsolomon.com http://www.micahsolomon.com
Blog: http://www.micahsolomon.com/blog
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Education
  • Brown University
  • Berklee College of Music
  • Georgetown Day School
Basic Information
Gender
Male
Other names
micah soloman, micha solomon, micha soloman, mica solomon, michael solomon, micah salomon, mica soloman (some of the more popular typos)
This place is fabulous, an asset to the island. Burgers are delicious, and the soup--which I neglected to try until perhaps my 5th visit -- is great as well. My favorite is the patty melt with this incredible rye bread they use. One of the (many) great things about living on Bainbridge Island, or being a visitor here.
Public - a month ago
reviewed a month ago
This was the easiest and most pleasant experience I have ever had (or can imagine, frankly) getting a visa (going to Russia). This place is right next door (same building) as ILS, the official contractor on Russian visas, but it is a whole different vibe. You are working with a real person and she takes care of you right away and with a minimum of fuss. And it doesn't cost extra, by the way. I almost never write google reviews, but TravelFlex made my life vastly easier, and I recommend them.
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Public - 5 months ago
reviewed 5 months ago
Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - 9 months ago
reviewed 9 months ago
5 reviews
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Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - 9 months ago
reviewed 9 months ago
Gabe (Gabriele D'Annunzio) is a remarkable tailor and a delight to work with, as are all of the support staff at D & B Tailors in Newtown Square, PA. This is an amazing operation and truly the place you want to go on the main line for tailoring, bespoke shirts, and more. It is a treat to visit this beautifully laid out, lighted and maintained shop; his work is always stellar, and the experience is remarkable. The main line is lucky to have him as a local resource. As an aside, if you purchase clothing at, say, Nordstrom, don't even have the rather stressed and approximate tailors at the department store tailor what you buy. "Free tailoring," in this context, is far from free, as the department store tailors will just get you going in the wrong direction. Get as good a fit as you can in what you purchase at Nordstrom and then have Gabe do the tailoring. The difference will be night and day.
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Public - a year ago
reviewed a year ago