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Micah Solomon
Works at Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Customer Experience Consultant
Attended Brown University
Lives in Seattle, WA
2,367 followers|299,775 views
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Micah Solomon

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How To Avoid Saying 'No' To Customers, And What To Do When You Have To [New from Micah Solomon on Forbes]
No business can give every customer a yes every time, and there’s one situation in particular where you may need to say no: when the customer is asking for something that falls outside the scope you’ve defined for your business.
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Amazing Customer Service Stories, From Entrepreneurial Success Artifact Uprising [New in Forbes from customer service consultant and speaker Micah Solomon]
Artifact Uprising's passion for customer service, combined with an elevated design aesthetic and responsibly-sourced materials, has won them a strong and sustained customer following, not to mention features on the Today Show and InStyle Magazine, and selection as one of Oprah's Favorite Things.
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13 Ways Leaders Can Teach Employees The Value Of World-Class Customer Service [ New from Micah Solomon and +Bill Quiseng  in Forbes.com]
As a leader, it’s easy to say that you value great customer service. But how do you get this across to your employees—to the all-important team that will actually provide that great customer service? Here are thirteen ways to make this happen.
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Restaurant Customer Service & Technology: The Chili’s Tableside POS & Mobile Approach [New from Customer Service Thought Leader Micah Solomon in Forbes.com]
It's a mistake to think that a waiter's job is primarily to deliver food. One of the first lessons in my customer service training sessions for restaurant staffs–I'm a customer experience consultant and customer service trainer–is that waiting tables involves a whole lot more than that: entertainment, giving guests a feeling of recognition, couples counseling, and mediating family relations. Getting food to the table is really the least of what’s...
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Is This The Missing Element In Your Retail Customer Service and Customer Experience? [New from customer service thought leader Micah Solomon in Forbes]
“I can’t believe that Amazon knows who I am, and my local retailer doesn’t,” an obviously-frustrated customer told me when I interviewed her as part of a customer service initiative for that retailer some time ago.
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Celebrity Chef Traci Des Jardins: Entrepreneurship, Customer Service, Success as A Woman Chef [New from Micah Solomon on Forbes.com]
Chef Traci Des Jardins • Image courtesy Jardinière Two-time James Beard winner (and Iron Chef and Top Chef Masters contestant emeritus) Traci Des Jardins finds it “disorienting” to eat at some of today’s trendiest restaurants—in spite of being indisputably a trendsetter herself. The problem, she says, is a shift to a [...]
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Micah Solomon

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www.micahsolomon.com • micah@micahsolomon.com • Customer service speaker and customer experience keynote speaker Micah Solomon–speaking about serving customers and building customer service best practices, a customer service culture, and a world-class customer experience
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Celebrity Chef Tom Colicchio Wants You To Complain (But Not On Yelp At 2:30 A.M) [New Interview with Micah Solomon on Forbes]
He wants you to complain; he wants to hear when things aren’t right at his restaurants.
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Stupid Touchpoints Are Worse Than No Touchpoints In Customer Experience And Customer Service [New from Micah Solomon in Forbes]
More isn’t always better in customer service and the customer experience. In fact, adding new touchpoints to your customer experience and your customer service can diminish the experience for your customers rather than improve it, if the new touchpoints are added thoughtlessly or are executed in a glitchy or tone deaf manner.
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Customer Service Secrets Of Umpqua Bank, aka Retail Banking's 'World's Greatest Bank'
Today,in conjunction with Brian Read, Umpqua’s executive vice president of retail banking. I will deconstruct and demystify the retail banking customer service and customer experience that Umpqua creates.
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Chef Eric Ripert On Customer Service And How To Read A Customer's Mind [New from Micah Solomon in Forbes.com]
Celebrity Chef Eric Ripert reveals his customer service best practices, why he loves millennial customers, and how to read a customer's mind.
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Building female leadership with Annie Leibovitz and Gloria Steinem  [New from Micah Solomon on Inc.]  
How photography and feminism are building female entrepreneurship and leadership at UBS.
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People
Have him in circles
2,367 people
Rick Nichols's profile photo
Poze Rec's profile photo
Phoebe Isaacs's profile photo
Puja Wadhwa's profile photo
John Dean CMgr FCMI's profile photo
sach viet Danh's profile photo
Shirley Taylor's profile photo
Lori Owens's profile photo
Trina Hess's profile photo
Work
Occupation
Customer Service Speaker – Customer Service Consultant – Keynote Speaker – Customer Experience Consultant - Author – Forbes Contributor. Micah Solomon’s customer-centric and customer-centricity work includes: Banking, hospitality, healthcare, retail, financial services,automotive, manufacturing,
Employment
  • Customer Service Speaker, Keynote Speaker, Customer Experience Consultant, Customer Experience Consultant
    Customer Service Speaker, Consultant, Author http://www.micahsolomon.com, 1992 - present
  • Oasis Disc Manufacturing
    President and Founder, 1992 - 2012
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Seattle, WA
Previously
Philadelphia, PA - Washington, DC/Virginia/Maryland - Providence, RI area
Contact Information
Home
Mobile
484-343-5881
Email
Work
Phone
484-343-5881
Email
Story
Tagline
Customer service consultant, customer service speaker, keynote speaker, customer experience consultant, author. Customer service expert, customer experience keynote speaker, hospitality, company culture,
Introduction
"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder.  Micah Solomon, an entrepreneur and business leader, is a bestselling business author, keynote speaker and consultant on customer service, marketing, and sales for our socially connected times.  He co-authored the bestselling Exceptional Service, Exceptional Profit and author of the upcoming High-Tech, High-Touch Customer Service. His expertise has been featured in Fast Company, Bloomberg BusinessWeek, Inc. Magazine, Forbes.com, NBC and ABC television programming, and elsewhere. Information, free resources, and speaking engagement information from Micah can be found at http://www.micahsolomon.com -- or email him directly at micah@micahsolomon.com Or, call him on his mobile: 484-343-5881 ====== Contact information: Micah Solomon, micah@micahsolomon.com http://www.micahsolomon.com Blog: http://www.micahsolomon.com/blog =====
Education
  • Brown University
  • Berklee College of Music
  • Georgetown Day School
Basic Information
Gender
Male
Other names
micah soloman, micha solomon, micha soloman, mica solomon, michael solomon, micah salomon, mica soloman (some of the more popular typos)
I loved working with Vehicle Films on my promotional shorts. They were easy to work with, easy and honest about the money, good communication, fantastic. --Micah Solomon
Public - a year ago
reviewed a year ago
This was the easiest and most pleasant experience I have ever had (or can imagine, frankly) getting a visa (going to Russia). This place is right next door (same building) as ILS, the official contractor on Russian visas, but it is a whole different vibe. You are working with a real person and she takes care of you right away and with a minimum of fuss. And it doesn't cost extra, by the way. I almost never write google reviews, but TravelFlex made my life vastly easier, and I recommend them.
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Public - 2 years ago
reviewed 2 years ago
Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - 3 years ago
reviewed 3 years ago
5 reviews
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Dr. Margaret Lytton is an extraordinary physician. She has caught several issues, that other doctors would have missed and has reassured us on several that were not, in fact issues. She caught a potentially life-saving problem on our son, and she is not in any way in the business for the money or to have an easy life. She is also absolutely 100% (or as close as anyone can be) up to date on the latest in medicine, which is a big deal as things do change quickly.
Public - 3 years ago
reviewed 3 years ago
Gabe (Gabriele D'Annunzio) is a remarkable tailor and a delight to work with, as are all of the support staff at D & B Tailors in Newtown Square, PA. This is an amazing operation and truly the place you want to go on the main line for tailoring, bespoke shirts, and more. It is a treat to visit this beautifully laid out, lighted and maintained shop; his work is always stellar, and the experience is remarkable. The main line is lucky to have him as a local resource. As an aside, if you purchase clothing at, say, Nordstrom, don't even have the rather stressed and approximate tailors at the department store tailor what you buy. "Free tailoring," in this context, is far from free, as the department store tailors will just get you going in the wrong direction. Get as good a fit as you can in what you purchase at Nordstrom and then have Gabe do the tailoring. The difference will be night and day.
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Public - 3 years ago
reviewed 3 years ago