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Mercy Medical Center Cedar Rapids
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The special attention and “above and beyond” care of Pediatric Inpatient Center nurse Alli was appreciated recently through a note from a grateful parent who said she “could never have made it” without the skills and expertise of Alli and Pediatric Hospitalist Dr. Khalid Katranji.

The parent praised the duo for their concern, “constant thinking and research” that helped the child heal and thanked them for making “a huge impact” on her child’s life.

Thank you, Alli, Dr. Katranji and all of our staff for the special care you give to our patients!
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Rachel, a nurse at Internists Associates of Iowa, is the November recipient of the MercyCare ROSE Award. She was nominated by multiple peers for her outstanding team work and dedication to the nephrology patients and team.

"She works very hard to address patient concerns and calls daily, making sure they are addressed by the end of the day. Patients appreciate her help and follow-through on their concerns," the nominators wrote. "She always goes above and beyond for her patients... She is a huge asset to our team!"

Congratulations, Rachel!
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Security Officer Eric, (at left, with Security Director, Claude, right) recently made the day a little better for a young patient who suffered a broken bone.

Recognizing the child felt miserable, Eric gave the little one a fuzzy stuffed animal from the Security office, earning a smile and comforting cuddle during a scary time for the family.

Eric, along with fellow Mercy staff, initiated the stuffed animal project to ensure the entire Security team has access to cheerful toys whenever they spot a need to lift spirits.

Eric received a certificate and gift card for living The Mercy Touch through his work. Thank you, Eric, for going above and beyond to help a child feel safe in the hospital!
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Mercy housekeepers Tammy (left), Mary (right) and Patient Nutrition Assistant Elysha (center) have gotten to know long-term patient Cecil pretty well.

So, Tammy had an idea to bring in an extra Christmas tree for Cecil's room. The three decorated the tree with garland and ornaments, strung lights and wrapped it in a tree skirt. They even delivered a poinsettia.

"He's such a character," Elysha said. "He's so much fun. He just needed something to brighten his day."

Thank you, ladies, not only for making this patient's room festive, but also for showing him the greatest gift of all this Christmas season -- love!
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Today, Mercy treated employee caregivers, retirees and volunteers to a Christmas dinner!

We enjoyed ham, chicken cordon bleu, potatoes and gravy, sweet potatoes, green beans, broccoli, cauliflower, carrots, pasta salad, salad, dinner rolls and desserts.

Thank you to Food & Nutrition Services for preparing the food, the leaders and managers who served us, and Mercy for a delicious holiday meal!
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Mercy recently donated 12 automated external defibrillators (AEDs) to area schools, churches and community organizations, including Mt. Zion Missionary Baptist Church, Kenwood Learning Academy and Olivet Neighborhood Mission, creating more access to these life-saving devices throughout Eastern Iowa.

Since the program launched three years ago, 35 AEDs have been given to area nonprofits. Learn more about Mercy's Community Benefit program at: http://ow.ly/zHNe3077mlY.
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The 2016 Catherine McAuley Award recipient is Birthplace Program Coordinator, Michelle!

The Catherine McAuley Award is given annually to an employee who has demonstrated an outstanding level of service to Mercy and to other employees. Named in honor of Sisters of Mercy foundress, Catherine McAuley, the award recognizes individuals who follow in her footsteps through tireless service.

Michelle's service to expecting and new parents, as well as their families, goes above and beyond. Just a few examples of Michelle's tireless service include:
* transporting an Amish family to Mercy to ensure they could be part of their daughter’s birth experience
* driving miles out of her way to return a forgotten purse to a family member

Michelle also serves as a member of a several local non-profit organizations, including Aiming for a Cure Foundation, Linn County Safe Kids and Safe Sleep Task Force.

Many congratulations to Michelle on this well-deserved recognition!
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MercyCare Clinic Director of Human Resources, Michelle, was honored by TrueNorth as the 2016 Human Resources Professional of the Year for her “commitment to [her] profession and the lives of employees.”

Congratulations on this great achievement, Michelle!
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Each year, Mercy identifies staff in need, who provide their Christmas wish lists. Then, their needs are shared anonymously with hospital departments that choose to sponsor a Mercy family or individual.

Last week, employees from more than 40 departments donated gifts to 31 Mercy families (including 83 children) and 31 individuals!

Thank you to our employee caregivers for extending The Mercy Touch to your fellow coworkers who you may not even realize you helped. You have been extremely generous to these families!
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Mercy is working to decrease the time it takes for ER patients to be admitted to an inpatient unit once the decision to admit has been made.

A team of doctors, nurses, administrators and process improvement specialists are trialing process changes to their current work flow to increase efficiency.

Mercy ER physician, Matt Aucutt, DO, is leading the project. "Efficiency in the delivery of care leads to better patient outcomes, increased patient satisfaction and improved staff satisfaction," he said.

Previously, Mercy matched the state average for this quality metric. You can see how Mercy's ER compares to state and national averages at: http://ow.ly/N5Td307ixgV. However, since the trial began five weeks ago, the team has shaved 20 minutes off their time for most patients -- and they're not done yet! They will continue to monitor the process to see if this brief period of decline is sustainable.

Kudos to the ER, inpatient units and support staff for your commitment to improving the health of our patients!
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Congratulations to MercyCare Mount Vernon on winning the Press Ganey Guardian of Excellence Award for the second year in a row!

This award honors clinics who have reached the 95th percentile for patient experience, engagement or clinical quality performance. The award is given annually to those who sustain performance in the top five percent for each reporting period for the award year.

Thank you the MercyCare Mt. Vernon team for your hard work and dedication to our patients!
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On this date in 1831, Catherine McAuley founded the Sisters of Mercy in Dublin, Ireland. She and two other women professed vows of poverty, chastity and obedience and became the very first Sisters of Mercy. From these pioneering women, Mercy has literally spread around the world. They came to Cedar Rapids in July 1875.

“On behalf of the Sisters of Mercy, I want to thank you for being a part of the mission of the Sisters of Mercy,” said Sister Susan O’Connor, VP of Mission Integration at Mercy. “You bless our lives in many, many ways and we are very grateful. Let us continue to be people of Mercy who make a difference in our world!”

Happy 185th anniversary to all Mercy organizations!

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701 10th St SE Cedar Rapids, IA 52403
701 10th Street SoutheastUSIowaCedar Rapids52403
(319) 398-6011mercycare.org
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"We had an excellent experience with the ER staff on call that evening."
"Although I received excellent care at this facility I will never return."
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eklypse13's profile photo
eklypse13
2 months ago
Dislocated and Broke my ankle. Staff was very kind and diligent. Performed their Jobs very well. No complaints at all.
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Tim Cejka
5 months ago
In March I had my right hip replacement and a blond hair nurse got a bad attitude with me i will say this much you all need to remember who pay your wa next time you need to be more polite