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Mercedes-Benz of Nashville
Mercedes Benz Dealer
Today 9:00 am – 6:00 pm
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Designed to impress, this CLA45 AMG is sure to turn heads.
Click here to see for yourself: http://shout.lt/8M5H #FeaturedFriday
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Wish you could drive at the Circuit of The Americas, one of the most prestigious raceways in the world? Now, you can experience the track for yourself. Sign up for our U.S. AMG Driving Academy, where you’ll spend the day mastering the art of pushing AMG models to their limits: mbusa.us/xs4S1abC

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Brilliance in every stride... our brand new inventory is certainly a sight to see. Click here to see for yourself: http://shout.lt/8zmD
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First impressions mean everything. Make a good one behind the wheel of this 2013 GL450! http://shout.lt/8kfZ #FeaturedFriday
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Take command of the road in the 2015 Mercedes-Benz ML63 AMG 4MATIC! http://shout.lt/8frW
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Boasting a 4.0-liter biturbo V-8 that offers up to 469-hp in the C63 —and shares technology with the all-new Mercedes-AMG GT S—the C63 will continue to offer industry-leading performance. Build your own now: http://mbusa.us/jpEJoqi9
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Have them in circles
31 people
Stu Miller's profile photo
Barbara Burnett's profile photo
Mercedes Servis's profile photo
Техцентр "Мерседес"'s profile photo
Anita Leonard's profile photo
Christin Duncan's profile photo
Scott Joseph's profile photo
Fran Harmon's profile photo
Vishal Banker's profile photo
 
Push the limit behind the wheel of this stunning C63 AMG. Click here to see more! http://shout.lt/8JRv 
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Tire-smoking torque—738 lb-ft to be precise—and an “exceptionally quiet and lavish” interior are just two of the many virtues that prompted Robb Report to name the Mercedes-Benz S65 AMG Coupe “Best of the Best.” Read the full write-up: http://mbusa.us/BoXXWsjh 
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"Dynamic styling, thoroughbred motorsport technology and powerful handcrafted engines are hallmarks of Mercedes-AMG vehicles, but the all-new Mercedes-AMG GT S is the ultimate expression of everything our high performance division believes in. Build your own here: http://mbusa.us/siSepK6c 
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Your satisfaction is our top priority! Pay us a visit recently? Tell us about it! http://shout.lt/8sfL
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Boasting a 4.0-liter biturbo V-8 that offers up to 469-hp in the C63 —and shares technology with the all-new Mercedes-AMG GT S—the C63 will continue to offer industry-leading performance. Build your own now: http://mbusa.us/jpEJoqi9
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Contact Information
Map of the business location
630 Bakers Bridge Ave Franklin, TN 37067
630 Bakers Bridge AvenueUSTennesseeFranklin37067
Mercedes Benz Dealer, Used Car DealerToday 9:00 am – 6:00 pm
Monday 8:30 am – 8:00 pmTuesday 8:30 am – 8:00 pmWednesday 8:30 am – 8:00 pmThursday 8:30 am – 8:00 pmFriday 8:30 am – 8:00 pmSaturday 9:00 am – 6:00 pmSunday Closed
We hope you have an enjoyable and informative experience here and find our site helpful in locating exactly what you're looking for. However, if you find yourself in our neighborhood, please stop by for a visit. Our dealership is located at 630 Bakers Bridge Avenue in the Cool Springs and Franklin area of Tennessee. A center for upscale commercial and residential growth, is where you'll find us. Our dealership is located just minutes away from Nashville Golf & Athletic Club, Brentwood Parks & Recreation and Crockett Springs Lake.
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Review Summary
3.7
60 reviews
5 star
36 reviews
4 star
2 reviews
3 star
3 reviews
2 star
3 reviews
1 star
16 reviews
"She says the service manager is back and to give them another try."
"Jan our sales person was wonderful we were in and out in no time."
"When I visit Lexus or Porsche it is a completely different level of experience."
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People
Have them in circles
31 people
Stu Miller's profile photo
Barbara Burnett's profile photo
Mercedes Servis's profile photo
Техцентр "Мерседес"'s profile photo
Anita Leonard's profile photo
Christin Duncan's profile photo
Scott Joseph's profile photo
Fran Harmon's profile photo
Vishal Banker's profile photo
All reviews
Elizabeth Harper
2 weeks ago
I have had the best car experiences at this dealership like none other. I am now in my second Mercedes and I want to thank Greg Miles, my salesperson for making both experiences an enjoyable occasion. Greg was very accommodating and was very instrumental in me marking off one of my "bucket list" wishes. I would also like to thank Mr. Posey in the service department who has always answered my questions and addressed my concerns. Again I say "thank you."
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Pam Owen
2 months ago
Well, this was my first time at the service department. I had to wait two weeks for an apointment to get my breaks changed. I show up for a 1 o'clock apointment and everyone is out to lunch. The guy that greets me can not find my "agent". He has gone to lunch. He trys to fine someone else. Apparently, that someone is out to lunch. He goes to get the service manager, and he can not be found. I then go to talk to the general manager of the "whole place" and of course he is not available. So, I talk to the assistant. She says the service manager is back and to give them another try. We go back to the service department and the service manager is not there. So I left to get my breaks done at another place. Was looking to buy another Mercedes, but if their service department is that bad, I will buy another brand.
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Response from the owner - 2 months ago
Pam- Thank you for bringing this to our attention. What you described does not sound like the quality of service that we pride ourselves on here at Mercedes-Benz of Nashville. We apologize for the inconvenience you experienced while trying to get your breaks changed. We would love to talk to you more about your experience, please contact our Service Director, Chuck Armstrong at(615) 742-8000 at your earliest convenience. Thank you once again and we look forward to speaking with you.
Charlie Jordan
3 months ago
Took our Sprinter based RV here shortly after we bought it, for warranty work on a loose windshield gasket. When we finally heard back from the service advisor it was to tell us that the tech had cracked the windshield trying to remove the loose gasket. Thought perhaps that incident was a fluke and dropped the unit off 10 days ago for several warranty issues, and for the first service interval (essentially an oil change). I specifically told the service advisor not to do any work, other than what was related to the first service interval, that wasn't covered under warranty. Service advisor called yesterday morning to tell me that they had finished the work, but that someone had broken one of the rear view mirrors backing it out of the shop, and that they were waiting for a replacement mirror. When I asked how much the bill would be he said $820 - $850, which I thought was a bit over the top for an oil change, even for Mercedes! As the service advisor started reading items on the bill to me he said that we were being charged for several things that were supposed to be covered under warranty, that he needed to talk to the parts department and that he would call me back later in the day. He also agreed to email me a copy of the corrected invoice. I have not heard back from him. My research prior to purchasing the unit led me to expect a much higher level of service from a Mercedes dealer. update: they dropped the price of what MBUSA calls an "oil change plus" to $613.42. $600 for an oil change! My wife left 2 calls to Chuck Armstrong, no reply. Wow. Based on this experience, we certainly won't be purchasing a Mercedes automobile in the near future
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Christian Puryear
3 months ago
Brought in my mothers car for a diagnostic check (some lights on console). After waiting 10 days for the appointment, I was surprised to learn they might not be able to run diagnostics on my car that same day, was treated as if I was being demanding! I pointed out some simple, specific issues. After picking up the car, they had not been addresses. I was told "that can't be corrected with your car". When I produced the Mercedes Star Bulletin outlining the fix, I was given a "Where did you get this?" followed by a 'Oh, we'll fix it next time'". And there might have been a next time, had they also not recommended a number of fixes that had already been performed! And had they not charged me an environment disposal fee(??) although no parts were replaced. Or had they even bothered to do the 'complimentary' 79-point inspection and carwash. These guys are either clueless or crooks. Either way, they're not who you want working on your car.
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Response from the owner - 3 months ago
Thank you for taking the time to reach out, Christian. We are sorry to hear you did not have a good experience at our store. We pride ourselves on providing each customer the most accurate diagnoses of their car issues. We would love to talk to you more about your experience, please contact our Service Director, Chuck Armstrong at (615) 742-8000. Thank you once again and we look forward to speaking with you.
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evan fortune
a month ago
Brought my Smart Fortwo to be serviced and was not disappointed. Gary Patel was fantastic and gave some great guidance on issues that needed to be addressed, plus they got me in and out in a reasonable time. The only complaint I have is about their Smart Lounge. I'm a huge fan of Smart, so I may be nitpicking, but the Lounge was not well presented; a lack of material, accessories and a general weak presentation of the Smart brand is a big detraction. I think Mercedes-Benz Nashville is missing a huge opportunity with the brand. Other than my Smart-centric mentality, awesome dealership and great staff! Will be back.
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Jordan Nikkel
2 months ago
After doing a lot of research online about used cars, we found a 2006 Prius here that we really liked and was in our budget, so we came in to look at it. Richard Kupelian did a great job taking care of us, was very upfront about everything (including giving me a copy of the car's inspection report), and even after we bought the car has been very helpful. When we test drove the vehicle, they had just gotten it a couple days before hand and it hadn't undergone the normal cleaning regimen, so the inside was actually a bit disgusting (spills from infant, sticky pennies in the change box, etc). They promised they could clean it up for us that day, though, if we liked it, and so we agreed. When we got back that evening, we finished all the financial application stuff and when we got to the car, it was a totally different thing. The inside and outside was spotless and shiny, with freshly shampooed carpets and that great new car smell. Even after we bought the car, Richard contacted me and let me know that they still had some painting touch-ups to do and some touch ups on the wheels to do at no charge to us, and we could just schedule it for whenever we wanted. In summary, these guys are not only good salesmen, but they stand by their sales even after they are made. Thanks so much, Mercedes-Benz of Nashville!
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Darious Moore
3 months ago
Brought my S63 in for routine service with brakes, I was originally greeted by Trey Billingsley who was nice at first but then got very rude and discourteous. I was starting to get a little frustrated by his demeanor, he then proceeds to tell me how he may not be able to get car completed for a couple of days ( I had an appointment). My loaner car gets pulled up and it is filthy with mud and dirt, crumbs, empty drink bottle in it. As he handed me the keys I stated "this is a little dirty is there one that you may have that is cleaner?" He stated "Sir you're lucky to be getting a car, I'd take what you have". I am very disappointed with this dealer. I purchased the car there and I have always serviced it there, I guess some things change over time. Looks like they may have had some turn over, I have 3 Mercedes-Benz that will find a new service home in the future. I am a business owner and this is no way to treat clients. I have been hearing about possibly another Mercedes store coming to town and I hope this happens after I got treated the way I did on this last visit, in the meantime my cars will go to Bowling Green for service and car purchases. The place was like a circus the last two times that I have been in, every client seemed frustrated the girls at the front counter are terrible and rude, service reps are rude, long turn around time on service, loaner cars are always a month out. I could go on and on.
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Response from the owner - 3 months ago
Dear Darious, Thank you for taking the time to write about your experience as customer service is extremely important to us. We apologize for any inconvenience this has caused you. We would like to speak to you directly about your experience at our dealership. Please contact our Service Director, Chuck Armstrong at (615) 742-8000. Thank you once again and we look forward to speaking with you.
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Diane Bonner
2 months ago
I received a recall letter in the mail from Mercedes-Benz USA for my rear brake lamps. I contacted Mercedes-Benz of Nashville to schedule the service and from my initial contact with the dealership until I walked out of the door I was treated the respect and excellent customer service. I appreciate being treated as a prime customer. It felt good to know they were there for me when I needed them. I will not hesitate to contact them in the future. Great experience.