Response from the owner - a week ago
Mr. Baytan’s transaction had been completed. We were merely waiting for him to take delivery and turn over his trade vehicle. He had previously signed his title and left it with us as part of the transaction.
The GM was informed about Mr. Baytan’s complaint on 04-14-2016 at lunchtime. We searched for the title in every possible place that it would be. Our title clerk was out sick and could not be reached.
It turns out that the title was not filled out properly. To help the customer, we had put in an application for a duplicate title. The paperwork had been sent back by motor vehicles and we re-applied for the duplicate. After several hours of research, we were able to attain a copy of a form from Motor Vehicles that showed that the duplicate title was issued by them on 04-04-2016.
The GM mentioned to the customer that it would have been sent to the owner’s home address on file with and directly from DMV, the issuing agency. At that time the customer Mr. Baytan, realized that he had changed his address which apparently was not reported to the DMV as they require. The GM asked him to check with the Post Office to see if it was delivered and sent back.
The customer’s refund was issued during his visit to the dealership. Mr. Baytan thanked the Sales Manager Jeff Frankel and the GM, Bill Dodge, and left MB of Huntington. The salesman, Anthony will follow up to see if he (Mr. Baytan) was able to locate the title