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Matthew Hooper
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479 followers
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“For $50 I can keep you up for 20 minutes”.   How crude and offensive! The sad thing is I am not quoting the depravity of the underground sex trade market, I’m quoting what is supposed to be a professional in the ITSM community.  Now it’s not 20minutes of…
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Labeling request types by request, incident, problem, change, what’s best practice and why? Hope your summer(for the norther hemisphere readers) has been amazing. My month speaking across Europe was excellent, I’ve included a few of my favorite pics to…
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While speaking across Europe, I had the amazing opportunity to bring my family. We visited, Amsterdam, Berlin, Heidelberg, Paris, Geneva, London, Galway and many other amazing cities.  Here are a few of my favorite pics.
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Image courtesy of DigitalMediaAcademy Of course there will soon be the LEAN version called LIL’ DevIL. Rodney Dangerfield said in a film: “If you want to look thin, you hang out with fat people”. Rodney was no fit individual.  With no offense to those…
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“Do you understand the words that are coming out of my mouth” This classic quote from Chris Tucker to Jackie Chan in the movie Rush Hour  has been used by every parent, and unfortunately every business analyst or business relationship manager when…
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ITSM is not about support anymore, it's about creating a Digital User Experience for internal business associates & external customers. My recent interview with Australian reporter after my session at itSMF Australia
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No one can argue IT as a profession is changing. These insights are key take aways from SITS16 in London last week.
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So +Matthew Hooper tweeted about this book. I downloaded the sample and got hooked like a fat fish. This book is fantastic, and if you're into LeanIT you should read it, and then read it again. Lots and lots of good stuff, and it's not that long.
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10 AM ET Modernize Self-Service
Modernize Self-Service: Digital Transformation towards the Delightful User Experience
http://bit.ly/1PFEGML
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Extending communication into ITSM platform is key to killing Email as the tool of choice.
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