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Matthew Hooper
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Image courtesy of DigitalMediaAcademy Of course there will soon be the LEAN version called LIL’ DevIL. Rodney Dangerfield said in a film: “If you want to look thin, you hang out with fat people”. Rodney was no fit individual.  With no offense to those…

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“Do you understand the words that are coming out of my mouth” This classic quote from Chris Tucker to Jackie Chan in the movie Rush Hour  has been used by every parent, and unfortunately every business analyst or business relationship manager when…

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ITSM is not about support anymore, it's about creating a Digital User Experience for internal business associates & external customers. My recent interview with Australian reporter after my session at itSMF Australia

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No one can argue IT as a profession is changing. These insights are key take aways from SITS16 in London last week.

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So +Matthew Hooper tweeted about this book. I downloaded the sample and got hooked like a fat fish. This book is fantastic, and if you're into LeanIT you should read it, and then read it again. Lots and lots of good stuff, and it's not that long.

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10 AM ET Modernize Self-Service
Modernize Self-Service: Digital Transformation towards the Delightful User Experience
http://bit.ly/1PFEGML

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Extending communication into ITSM platform is key to killing Email as the tool of choice.

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Another great read from +Ryan Ogilvie explaining the practical application of OBASHI...  good job Daniel son

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Great Post by +Ryan Ogilvie on the failing approach to problem management.
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