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Let me see if I've got this right. Retail corporations pay the people working the register minimum wage, or close enough to minimum to be irrelevant, in order to turn a profit. Retail employees who aren't paid enough to care about the customer or to have any loyalty towards their employers end up either stealing from the company, or giving customers mediocre service. So, instead of paying better wages and making a retail job one where somebody can earn a living, Dunkin Donuts would rather spend money on technological security systems which tell employees, "You're not only interchangeable, but we don't trust you."

Why not just put a robot behind the counter and be done with it? It's probably more humane than paying people poverty wages to act like robots.
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Well put Matthew - thanks for the repost
 
Robots cost too much money, and the maintenance on automated delivery systems is astronomical. Seriously. I wish I was kidding.
 
"Why not just put a robot behind the counter and be done with it? It's probably more humane than paying people poverty wages to act like robots."

They need to do this at virtually all fast food places. Fire the moron a the counter, turn that fu*** machine around, then there are no excuses for me to not get exactly what I ordered.

As for the wages vs. surveillance...Minimum wage makes low skilled workers feel entitled. Their job is obviously not worth 8 dollars an hour, nor is gas station attendant, McDs cashier, etc. Why do people insist that they be paid more?

"Robots cost too much money, and the maintenance on automated delivery systems is astronomical."

What robot would be needed for this particular scenario? It is just a computer, monitor, and a keyboard...The cooks (human) can put the donuts in a "slide" and they will gently descend onto the counter for the customer. It doesn't need to look like a GM plant in Dunkin' Donuts.
 
Nothing surprises me about this. I guess that's what happens when all that matters is how many dollars a company makes instead of how many lives a company makes better.
 
Highly paid employees steal too.
 
I like how ignorant people blame the company when it's truly the consumer which is the one that demands this type of stuff.

The company simple responds to the consumers demands . The consumer is demanding inexspensive, high quality donuts. The the consumer also as an investor demands a high ROI from the company, so what is the company to do here???

It always makes me chuckle when I see people post this types of stories blaming the company for giving them exactly what they asked for.

The majority of people won't buy a donut and coffee for $6 if they can go across the street and get it for $3.
 
Yeah this is nothing new. I've managed at state of the art movie theaters and supermarkets that have a camera for every single cashier. It is always trained on the cashier to monitor them. The movie theater was a decade ago, so this practice has been in effect for a while now.
 
If you look at infosec stats from the FBI, 70% of all security problems are caused by insiders vs. 30% non-employees. I'm sure physical security stats are similar in nature. If you ask any supply chain/physical security Director or VP more cameras and intelligent systems is better. Why? They're under the same stress to reduce slippage as a quality manager is to reduce defects. It doesn't matter that someone else made the decision to create a situation that may encourage employees to steal, it's the security department's job to reduce theft. Just like it's the quality department's job to prevent defects from going out the door, regardless of the purchasing manager buying inferior raw materials.
 
+Matthew Graybosch "Why not just put a robot behind the counter and be done with it?" Hadn't you noticed? They are slowly doing just that. What do you think "self checkout" is? A robot. We don't recognize it like that, because it doesn't have arms and legs. That'll happen soon enough as well; just give it a decade or two...
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