Profile

Cover photo
Matt Wilbanks
Works at HelpSocial
Attended University of Texas at San Antonio
Lives in San Antonio, TX
1,327 followers|74,166 views
AboutPostsPhotosYouTube+1'sReviews

Stream

Matt Wilbanks

Shared publicly  - 
 
 
Can a Social Tool support the vision for growth at your company? http://bit.ly/1LR4RdP
View original post
1
Add a comment...

Matt Wilbanks

Shared publicly  - 
 
Really excited about this! Android coming very soon!
 
Realtime customer service is nearly impossible without mobile support. Today we're excited to offer our iOS app as a free download in the app store!

https://itunes.apple.com/us/app/helpsocial/id957503450?mt=8

Don't have a HelpSocial account? Start a free account today at https://helpsocial.com/!
View original post
1
Add a comment...

Matt Wilbanks

Shared publicly  - 
 
 
Businesses have invested heavily in software. Much of it wasn't built to share realtime social data, especially in the contact center. The rising expectations of social customer service is requiring business leaders to evaluate whether their tools can handle the demand.

The good news is, making your software social-ready is easy and inexpensive. Learn how to integrate social across your existing tools today.
http://bit.ly/1u2WMhi
View original post
1
Add a comment...

Matt Wilbanks

Shared publicly  - 
 
Always been confused about FTP? This guide will make it easy to understand how this magical number can help your training.
1
Add a comment...
 
Scale Social across the business. Learn how to add the pieces that matter. Register for our webinar on Jan 13, 11amCT!
 
Join us for a webinar on January 13th at 11am CT!

Putting Social in the hands of employees across your business is not only achievable, it’s easy and inexpensive with the HelpSocial API. 

Learn how Social Business is enabling the next evolution of customer support - Realtime Customer Service - and how to make it happen in your business.

Sign up for the webinar here: https://global.gotowebinar.com/manageWebinar.tmpl?webinar=8194662724192814849

https://www.helpsocial.com/join-us-for-a-webinar-on-jan-13-discussing-social-business-and-realtime-customer-service/
View original post
1
Add a comment...

Matt Wilbanks

Shared publicly  - 
 
 
How We're Solving Social Media Support On The Rackspace Hosting Cloud:
http://www.rackspace.com/blog/solving-social-support-on-the-rackspace-cloud/
View original post
1
Add a comment...
In his circles
1,341 people
Have him in circles
1,327 people
Cameron Nouri's profile photo
Vid Luther's profile photo
Kent Vaughan's profile photo
Kaire's profile photo
Seth Hillderbrand's profile photo
Kevin Coady's profile photo
Kevin Leathers's profile photo
Scott Moroney's profile photo
Mike Hale's profile photo
 
 
Social Customer Care: 3 Infrequently Answered Questions http://bit.ly/1ztqeZO
Today it's clear that brands of all shapes and sizes have moved past the point of debating whether social customer service deserves more attention. So now what? Instead of assuming to know every question that should be asked by companies as we continue forward into the social support frontier, let’s take a look at a few…
View original post
1
Add a comment...

Matt Wilbanks

Shared publicly  - 
 
 
Great post on the XGames social strategy. The whole thing was run by only 2 people! http://socialnsport.com/xgamesqa/ 
View original post
1
Add a comment...
 
 
Is your business set up for Realtime Customer Service?

https://www.helpsocial.com/is-your-business-set-up-for-realtime-customer-service/
Consumer expectations around customer service are rising quickly and the rapid growth in social media use complicates things further. There are so many channels where customers can tell us they need help - phone, live chat, email, support tickest, social.... If we ignore a channel we risk losing the future business of the customer. Or, possibly worse,…
View original post
1
Add a comment...

Matt Wilbanks

Shared publicly  - 
 
Had a true first-world experience the other day. Technology is so cool. From music in Walgreens to +HelpSocial  http://mwilbanks.com/2014/12/from-music-in-walgreens-to-helpsocial/
1
Add a comment...
People
In his circles
1,341 people
Have him in circles
1,327 people
Cameron Nouri's profile photo
Vid Luther's profile photo
Kent Vaughan's profile photo
Kaire's profile photo
Seth Hillderbrand's profile photo
Kevin Coady's profile photo
Kevin Leathers's profile photo
Scott Moroney's profile photo
Mike Hale's profile photo
Work
Occupation
CEO, Co-Founder of HelpSocial
Employment
  • HelpSocial
    CEO, Co-Founder, 2014 - present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
San Antonio, TX
Previously
Shreveport, LA
Contact Information
Work
Email
Story
Tagline
CEO, Co-Founder at +HelpSocial. Runner's High addict, customer service fanatic from +Rackspace.
Introduction
CEO, Co-Founder at +HelpSocial. Runner's High addict, customer service fanatic from +Rackspace.
Education
  • University of Texas at San Antonio
Basic Information
Gender
Male
Relationship
Married
Links
Matt Wilbanks's +1's are the things they like, agree with, or want to recommend.
Geekdom company member and Rackspace spinout, HelpSocial, has announced ...
www.prnewswire.com

SAN ANTONIO, Dec. 9, 2014 /PRNewswire/ -- Geekdom company member and Rackspace (NYSE: RAX) spinout, HelpSocial,...

Talking Tech - A Customer Service Solution Using Social Media - WOAI New...
www.news4sanantonio.com

SAN ANTONIO -- The old school type of customer service whereabouts an 800 number and eventually a hu

HelpSocial
plus.google.com

HelpSocial is an engagement platform built for providing customer service in social media.

Age Group 70.3 World Champion Data Analysis - Posts - TrainingPeaks Blog
blog.trainingpeaks.com

American Chris Thomas has won his age group at the 70.3 IRONMAN World Championships on four occasi...

Video: Gomez And Brownlee Sprint Finish In London
triathlon.competitor.com

Miss Sunday's ITU World Triathlon Series Grand Final men's race? The last few minutes are absolutely worth watching.

Climbing Like a Tour de France Rider
www.slideshare.net

When it comes to the Tour de France and any hilly stage race, the results will be determined by two types of stages: mountain stages, and ti

plusone-button
www.google.com

العربية, български, català, 中文 ‏(简体), 中文 ‏(繁體), hrvatski, čeština, dansk, Nederlands, English ‏(UK), English ‏(US), eesti, Filipino, suomi,

Toyota USA
plus.google.com

Committed to quality and listening to you. Share your thoughts and experiences!

Google +1 Button - Chrome Web Store
chrome.google.com

+1 a web page, anywhere you go on the web.

Geekdom
plus.google.com

The Place Where Startups Are Born

Ironman Triathlon
plus.google.com

Ironman is a lifestyle

HD HERO2 Outdoor Edition
gopro.com

Waterproof, Wearable Cameras

Rackspace CEO: 'We're playing a different game' than Amazon
gigaom.com

The Rackspace Cloud is now based fully on the open source OpenStack platform. I recently spoke with CEO Lanham Napier, who discussed how his

BeanaritaMedia - Home
beanarita.com

Posterous. BeanaritaMedia. BeanaritaMedia. Back in the office & there's a random pen on my desk. Pushed the button & got zapped!

Paypal To Drop VMware From 80,000 Servers and Replace It With OpenStack ...
www.forbes.com

Boris Renski, co-founder of Mirantis, an OpenStack consultancy as well as OpenStack Foundation board member recently told Business Insider t

Samantha's Pics and Videos - Home
samanthawilbanks.com

Archive. 2011 (1). August (1). Follow this site ». You're following this site (Edit). You're a contributor here (Edit). This is your

Rackspace Social Media Support Team Wins Customer Service Stevie Award -...
www.rackspace.com

Rackspace’s Social Media Support Team this week took home a silver award for Front Line Customer Service Team of the Year at the seventh ann

The 1 Thing Every Business Executive Must Understand About Social Media
www.linkedin.com

Social media is still in its infancy, and many business executives still don't understand how to Ieverage it for their organizations, large

Finding Time for Midweek Workouts - Q&A with Hal Higdon - TrainingPe...
blog.trainingpeaks.com

QUESTION: I am about to do my third half marathon; after that, I'd like to take a stab at a marath...

Had a great conversation with Dane about our project. Even though it wasn't the right fit for the type of work they do, he went out of his way to help me find someone to complete the job.
Public - 6 months ago
reviewed 6 months ago
2 reviews
Map
Map
Map