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Matt Wilbanks
Works at HelpSocial
Attended University of Texas at San Antonio
Lives in San Antonio, TX
1,261 followers|36,878 views
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Learn How Social Media Support Startup +HelpSocial scales their business
with +Rackspace Cloud

On this week's Office Hours Hangout join Rackers +Alan Bush and +Drew Cox as they chat with fellow Racker and +HelpSocial co-founder +Matt Wilbanks about how HelpSocial pivoted from an internal tool to become one of the
first publicly available social media support tools. We'll discuss some of
the challenges presented to them along the way, and how Matt and team used
the Rackspace Cloud to overcome these hurdles.

Bring your questions for this Thursday's Hangout!
This Hangout On Air is hosted by Alan Bush. The live video broadcast will begin soon.
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Matt Wilbanks

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We're Powered by TrueStream to make sure you never miss a tweet about your brand. https://www.helpsocial.com/blog/?p=93
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Keep urgent customer messages front and center - A Tweet May Require Your Attention https://www.helpsocial.com/blog/?p=89 #custserv 
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Keeping the team in sync is so important for effective customer service. Our app is built for teams: https://www.helpsocial.com/blog/?p=76
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Context is Everything in Social Customer Service https://www.helpsocial.com/blog/?p=21
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We'll be giving demos from the Rackspace booth at SXSW in the convention center. Here's the presentation schedule: http://bit.ly/1fbi66r. Stop by and say Hi!
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Twitter may remove the @ symbol. If you don't already have a social media response tool, you may want to start thinking about it… http://bit.ly/1ljCIS7
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A shift is happening in the way businesses use social media: https://www.helpsocial.com/blog/?p=102
Across every industry, brands are shifting in their social strategy and recognizing that advertising in social media loses it’s ROI if support isn’t present to validate it.
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Having an active Twitter & Facebook account doesn't guarantee success - Support must come first. http://blog.livelook.com/2014/03/06/digital-age-revolutionizing-customer-service/
The Web has given consumers a wealth of life-changing tools to enhance the way they discover, research and buy the products and services they love, but what mus
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Matt Wilbanks

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One of my favorite features. :)
 
Auto-Tagging - How did we ever live without this? http://bit.ly/1k0nFd4
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People
In his circles
1,330 people
Have him in circles
1,261 people
Kevin Coady's profile photo
Joel McClintock's profile photo
Toby Johnson's profile photo
Chris Pichado's profile photo
Work
Occupation
CEO, Co-Founder of HelpSocial
Employment
  • HelpSocial
    CEO, Co-Founder, 2014 - present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
San Antonio, TX
Previously
Shreveport, LA
Contact Information
Work
Email
Story
Tagline
CEO, Co-Founder at +HelpSocial. Runner's High addict, customer service fanatic from +Rackspace.
Introduction
CEO, Co-Founder at +HelpSocial. Runner's High addict, customer service fanatic from +Rackspace.
Education
  • University of Texas at San Antonio
Basic Information
Gender
Male
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Married
Links
Matt Wilbanks's +1's are the things they like, agree with, or want to recommend.
HelpSocial
plus.google.com

HelpSocial is an engagement platform built for providing customer service in social media.

Age Group 70.3 World Champion Data Analysis - Posts - TrainingPeaks Blog
blog.trainingpeaks.com

American Chris Thomas has won his age group at the 70.3 IRONMAN World Championships on four occasi...

Video: Gomez And Brownlee Sprint Finish In London
triathlon.competitor.com

Miss Sunday's ITU World Triathlon Series Grand Final men's race? The last few minutes are absolutely worth watching.

Climbing Like a Tour de France Rider
www.slideshare.net

When it comes to the Tour de France and any hilly stage race, the results will be determined by two types of stages: mountain stages, and ti

plusone-button
www.google.com

العربية, български, català, 中文 ‏(简体), 中文 ‏(繁體), hrvatski, čeština, dansk, Nederlands, English ‏(UK), English ‏(US), eesti, Filipino, suomi,

Toyota USA
plus.google.com

Committed to quality and listening to you. Share your thoughts and experiences!

Google +1 Button - Chrome Web Store
chrome.google.com

+1 a web page, anywhere you go on the web.

Geekdom
plus.google.com

The Place Where Startups Are Born

Ironman Triathlon
plus.google.com

Ironman is a lifestyle

HD HERO2 Outdoor Edition
gopro.com

Waterproof, Wearable Cameras

Rackspace CEO: 'We're playing a different game' than Amazon
gigaom.com

The Rackspace Cloud is now based fully on the open source OpenStack platform. I recently spoke with CEO Lanham Napier, who discussed how his

BeanaritaMedia - Home
beanarita.com

Posterous. BeanaritaMedia. BeanaritaMedia. Back in the office & there's a random pen on my desk. Pushed the button & got zapped!

Paypal To Drop VMware From 80,000 Servers and Replace It With OpenStack ...
www.forbes.com

Boris Renski, co-founder of Mirantis, an OpenStack consultancy as well as OpenStack Foundation board member recently told Business Insider t

Samantha's Pics and Videos - Home
samanthawilbanks.com

Archive. 2011 (1). August (1). Follow this site ». You're following this site (Edit). You're a contributor here (Edit). This is your

Rackspace Social Media Support Team Wins Customer Service Stevie Award -...
www.rackspace.com

Rackspace’s Social Media Support Team this week took home a silver award for Front Line Customer Service Team of the Year at the seventh ann

The 1 Thing Every Business Executive Must Understand About Social Media
www.linkedin.com

Social media is still in its infancy, and many business executives still don't understand how to Ieverage it for their organizations, large

Finding Time for Midweek Workouts - Q&A with Hal Higdon - TrainingPe...
blog.trainingpeaks.com

QUESTION: I am about to do my third half marathon; after that, I'd like to take a stab at a marath...

Sprint to 'Bet the Company' on iPhone
online.wsj.com

Sprint Nextel is finally expected to gain access to the iPhone this week, but at a staggering cost. The carrier has agreed to buy at least 3

MWilbanks.com
plus.google.com

A blog of triathlon & athletic training related posts with a few tech posts mixed in for fun. Created by Matt Wilbanks.