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Matt Wilbanks
Works at HelpSocial
Attended University of Texas at San Antonio
Lives in San Antonio, TX
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Matt Wilbanks

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We're so excited to announce this! The program kicked off this morning!

HelpSocial Accepted Into The Techstars Cloud Accelerator Program!

https://helpsocial.com/helpsocial-accepted-into-the-techstars-cloud-accelerator-program
We are excited and proud to announce we've been accepted into the Techstars Cloud accelerator program! Since we spun out of Rackspace almost a year and half ago, we've grown significantly as a team. Our vision for helping businesses scale social response from a small social team to a entire customer service organizations and contact centers has been very well…
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One of the events we've been most looking forward to this year is Call Center Week. We're proud to be sponsoring the event and are looking forward to hosting a large number of the track sessions. Over the last year we've observed a lot about the direction of social customer service. It's clearly become an area…
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Is now the time to add social media to your call center? http://bit.ly/1KH7nmb
In the world of customer service, things are changing at a pace never seen before. The emergence of new mobile technologies, and the rapid adoption of social media as a communication channel has resulted in constantly rising service expectations. While these advances are great for consumers they create serious challenges for the enterprises trying to keep…
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Can a Social Tool support the vision for growth at your company? http://bit.ly/1LR4RdP
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Great post on the XGames social strategy. The whole thing was run by only 2 people! http://socialnsport.com/xgamesqa/ 
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Is your business set up for Realtime Customer Service?

https://www.helpsocial.com/is-your-business-set-up-for-realtime-customer-service/
Consumer expectations around customer service are rising quickly and the rapid growth in social media use complicates things further. There are so many channels where customers can tell us they need help - phone, live chat, email, support tickest, social.... If we ignore a channel we risk losing the future business of the customer. Or, possibly worse,…
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Matt Wilbanks

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Should #Social Response Be Stuck In Marketing? http://bit.ly/1zYKBFs
In our first post of this series, we discussed when and why marketing should own the responsibility of responding to all social media comments. If you missed it, you can find it here. Today we’ll cover when and why a cross-functional social media team should own the role. As a company grows out of the…
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Social Customer Care: 3 Infrequently Answered Questions http://bit.ly/1ztqeZO
Today it's clear that brands of all shapes and sizes have moved past the point of debating whether social customer service deserves more attention. So now what? Instead of assuming to know every question that should be asked by companies as we continue forward into the social support frontier, let’s take a look at a few…
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Really excited about this! Android coming very soon!
 
Realtime customer service is nearly impossible without mobile support. Today we're excited to offer our iOS app as a free download in the app store!

https://itunes.apple.com/us/app/helpsocial/id957503450?mt=8

Don't have a HelpSocial account? Start a free account today at https://helpsocial.com/!
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Businesses have invested heavily in software. Much of it wasn't built to share realtime social data, especially in the contact center. The rising expectations of social customer service is requiring business leaders to evaluate whether their tools can handle the demand.

The good news is, making your software social-ready is easy and inexpensive. Learn how to integrate social across your existing tools today.
http://bit.ly/1u2WMhi
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CEO, Co-Founder of HelpSocial
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  • HelpSocial
    CEO, Co-Founder, 2014 - present
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CEO, Co-Founder at +HelpSocial. Runner's High addict, customer service fanatic from +Rackspace.
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CEO, Co-Founder at +HelpSocial. Runner's High addict, customer service fanatic from +Rackspace.
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Geekdom company member and Rackspace spinout, HelpSocial, has announced ...
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SAN ANTONIO, Dec. 9, 2014 /PRNewswire/ -- Geekdom company member and Rackspace (NYSE: RAX) spinout, HelpSocial,...

Talking Tech - A Customer Service Solution Using Social Media - WOAI New...
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SAN ANTONIO -- The old school type of customer service whereabouts an 800 number and eventually a hu

HelpSocial
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HelpSocial is an engagement platform built for providing customer service in social media.

Age Group 70.3 World Champion Data Analysis - Posts - TrainingPeaks Blog
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American Chris Thomas has won his age group at the 70.3 IRONMAN World Championships on four occasi...

Video: Gomez And Brownlee Sprint Finish In London
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Miss Sunday's ITU World Triathlon Series Grand Final men's race? The last few minutes are absolutely worth watching.

Climbing Like a Tour de France Rider
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When it comes to the Tour de France and any hilly stage race, the results will be determined by two types of stages: mountain stages, and ti

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Rackspace CEO: 'We're playing a different game' than Amazon
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The Rackspace Cloud is now based fully on the open source OpenStack platform. I recently spoke with CEO Lanham Napier, who discussed how his

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Posterous. BeanaritaMedia. BeanaritaMedia. Back in the office & there's a random pen on my desk. Pushed the button & got zapped!

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Rackspace Social Media Support Team Wins Customer Service Stevie Award -...
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Rackspace’s Social Media Support Team this week took home a silver award for Front Line Customer Service Team of the Year at the seventh ann

The 1 Thing Every Business Executive Must Understand About Social Media
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Social media is still in its infancy, and many business executives still don't understand how to Ieverage it for their organizations, large

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Had a great conversation with Dane about our project. Even though it wasn't the right fit for the type of work they do, he went out of his way to help me find someone to complete the job.
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