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Matt Watts
30 followers -
Digital Marketing Manager based in Bournemouth
Digital Marketing Manager based in Bournemouth

30 followers
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Here's our latest (and possibly best) case study. You might be surprised by how much money we saved Kestrel on their mobiles. If you've got a spare 5 minutes, watch this video and see if your phone system helps you in the same ways.
New Video Case Study!

New Video Case Study! Kestrel Alarms have been benefiting from using a Pioneer phone system for over 6 years. 

In this video their Managing Director, Hugo Sanderson, talks about how his company use their phone system to make their business lives easier.

Watch the video to hear how much we saved them on their mobiles, and how they use features like Computer Telephony Integration (CTI) and Call Recording to improve the way they work.

https://www.youtube.com/watch?v=c2p9NJZ3CjY

#phonesystems  
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We're only a few weeks away from our Charity challenge: walking 42 miles across the Yorkshire Moors to raise money for Variety. Charlie is part of our team for the challenge; watch this video to find out why she's doing it and how she thinks training is going so far.
New #4Forty Video

Next weekend our team will complete the last of their 4Forty training walks before taking on the Lyke Wake Walk: 42 Miles over the North Yorkshire Moors to raise money for Variety, the Children's Charity. In this video, we hear from Charlie Down about her experiences during training so far, and what she expects during the event itself.

#Charity  #UKTelecoms
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If you operate any kind of premium rate or non-geographic phone numbers, I'd encourage you to read our blog on the changes which come into effect in June.
Non Geographic Phone Numbers: Changes to UK Regulation

On June 13th 2014 the rules on how companies use non-geographic phone numbers (such as 084, 087 and 09 numbers) are changing. From the 13th, customers must have access to basic rate phone numbers for any after-sales support or service, rather than being forced into using an 084, 087 or 09 number.

The changes are being introduced after the government noted that consumers were frequently calling cost-free 0800 or basic rate numbers up to the point of purchase before needing to call expensive premium rate numbers for after sales support and service.

To highlight the point, Consumer Minister Jo Swinson said: “It really is unfair that consumers are being stung in this way. For too long, some businesses have been trying to extract every extra penny from their loyal customers.”  The move was also backed by Consumer Watchdog Which? who gained 63,000 supporters for their Costly Calls Campaign.

What is changing?

The changes only apply to after sales phone numbers in business to consumer relationships.  If you work with consumers rather than businesses, you must provide a basic rate phone number (such as 01, 02 or 03 numbers) for any form of after-sales support or service. In essence, this means if you currently use a number starting with 084, 087 or 09 for your after-sales support you must ensure that caller pays no more than the basic rate on any such call.  The most straightforward way of doing this is to provide customers with a phone number for these services starting with 01, 02 or 03.

How quickly do you need to change?

The changes come into effect on the 13th June 2014. Any customer you gain from that point onwards must have access to a local rate phone number for any after sales support or service.

What do you need to change?

If you ask customers to call a number beginning with 084, 087 or 09 for after-sales support, billing or other services, then you must provide them with a phone number that charges no more than the basic rate.  The basic rate, which callers pay on 01, 02 and 03 numbers, is up to 10p per minute from a landline and up to 40p from a mobile depending on the time of day.

Frequently Asked Questions:

Are there exemptions?

These changes only apply to businesses working with consumers; business to business relationships are unaffected.  There are also a number of industries that are exempt. The government’s full list can be found on their website, but here are some of the notable industries not affected by the changes:

Gambling
Residential Lettings
Package travel agents
Construction
Which numbers are affected?

Phone numbers beginning with 084, 087 and 09 are those which will need to be changed or paired with a basic rate phone number.

What is the basic rate?

The basic rate is the amount you pay on calls to 01, 02 and 03 numbers. For mobile phone calls, it is the amount you would pay on a number beginning with 07.

Should you just change one number with another?

Not neccesarily. You are permitted to display your existing non-geographical phone number alongside your new basic rate phone number. The reason for this can be attributed to the word “bound” as the new rules state that the consumer may not be bound to pay more than the basic rate. If they are offered both options and choose to call the more expensive number, this is acceptable.

Does the change affect all phone numbers?

No, only the post-sales phone numbers are affected. You are still allowed to use the numbers mentioned above as your sales numbers.

Are you affected if you are a 4Com customer?

Yes, if you are working with consumers and your industry isn’t on the exempt list you will need to comply with the new rules by the 13th June 2014.

What about 0800 and 0808 numbers?

As 0800 and 0808 numbers are free from landlines, they are unaffected by these changes.  If you are using such numbers for your after sales support you are free to continue doing so.

Can 4Com Help?

Our customer services team are here to help. There are a number of ways we can assist you in smoothing the change between numbers.  If you would like to talk to us, please call us on 0330 444 4444.

#telecom #news #regulations #uktelecoms
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Off to #brightonseo tomorrow, looking forward to it!
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We've just upgraded our engineers' vehicles from vans to VW estate cars.  Watch this video to find out why we've done it and hear what our engineers think.
Video Interview with +4Com Directors

In this video we interview 4Com Directors Adam and Russ on why the decision was taken to swap from a fleet of vans to estate cars for their engineering team. We also find out the reasons why they choose the VW Golf estate car.

Business Telecoms Company 4Com has just taken steps to reward its engineers by investing in 23 brand new Volkswagen Golf estates cars; replacing their VW Caddy vans. The move, popular with the telecom engineering staff, was the result of 4Com talking to engineers about their working conditions and looking at ways to improve the economy of the fleet vehicles that were being used.

To read the full press release please click the following link http://www.4com.co.uk/4coms-drive-address-worklife-balance-field-engineers/

#VW   #volkswagengolf   #4Com   #UKTelecoms   #businesstelephonesystems   #businesstelephones  
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Great blog from +Mark Traphagen explaining why we shouldn't fear Google Authorship. 
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Here's a blog post I've written on how businesses can improve the impression they give both existing and potential customers by improving their phone system. Be interested to know what people think!
Business #Phone Systems: How to Treat a Business like a Person using CTI

Have you ever considered how important a role a business phone system plays in creating a good relationships with customers? Much has been written recently advocating treating a business to business relationship in the same way that you would treat a personal one. The thinking behind this is fairly simple; we’re increasingly happy to do business with people who strike up a rapport and those who leave a good impression on us. We’re proud to have been a finalist in the National Business Awards in 2013 in the Customer Focus & Service category and one of the reasons why we were a finalist was due to how we use our business phone system.  

How does a business phone system help?  Click the link to find out.

#uktelecoms   #business   #telecommunications   #SME  
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Remember being amazed watching this on TV last year; this is just superb from +GoPro 
Video of the Day!

October 14, 2012, Felix Baumgartner ascended more than 24 miles above Earth's surface to the edge of space in a stratospheric balloon. Millions across the globe watched as he opened the door of the capsule, stepped off the platform, and broke the speed of sound while free falling safely back to Earth. Watch this full story edit of the incredible moment that became our Super Bowl ad.
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If you're interested in our future plans here at 4Com, have a watch of our latest video; our Chairman and MD is discussing our future expansion.
Expansion plans for telecoms company 4Com into overseas markets and territories

In our latest video, Daron discusses the future expansion plans for #business #telecom providers +4Com, concentrating particularly on the American and European markets. Which will 4Com be expanding into first? Watch the video to find out

#businessphonesystems   #uktelecoms   #smallbusinessphonesystems  
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Looks like I've found +Gary Trudgett's birthday present already...
Miguel Cardona's coffee cups are changing lives: http://on.mash.to/19T2Te1
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