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Matt Castrucci Honda
Honda Dealer
Today 12–5PM
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3013 Mall Park Dr Dayton, OH 45459
3013 Mall Park DriveUSOhioDayton45459
Honda DealerToday 12–5PM
Sunday 12–5PMMonday 9AM–9PMTuesday 9AM–9PMWednesday 9AM–9PMThursday 9AM–9PMFriday 9AM–6PMSaturday 9AM–6PM
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Review Summary
3.7
25 reviews
5 star
15 reviews
4 star
2 reviews
3 star
No reviews
2 star
1 review
1 star
7 reviews
"Robert was a great sales guy to work with."
"I've left 4 voicemails and waited in hold over over an hour."
"Nice experience with the sales representative."
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Sarah Short's profile photo
Sarah Short
a month ago
So I've been calling the service department here for the last 3 weeks trying to get a price on new tires, synthetic oil change, new brakes and rotors. I've left 4 voicemails and waited in hold over over an hour. Still to this day, the day of which my appointment is supposed to be, no one has called me back. Keep in mind, I purchased my car here, then a few weeks later my mom went and purchased the same car I did here. We always pride ourselves on being loyal but today that loyalty stops for both of us. How in the world do they expect to stay in business with awful customer service? If you can't even answer the phone to tell someone how much a simple service is, how do you expect to keep clients happy? Today, I will be contacting Honda and letting them know about the awful customer service this company gives and sharing my experience with them. In the mean time, I'll be looking for a new Honda dealership.
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Adam Haas
4 months ago
Robert was a great sales guy to work with. I highly recommend asking for him if you're in the market for a new car. He spent about 2 days with me and my wife test driving several models, different versions of models, and he even got us a Mazda to test drive. He answered all of our questions or found out the answers and went above and beyond. Robert was extremely patient, professional, and polite.
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Alexandra Greger
4 months ago
Awesome visit to this location! I had to get a spare key and they were quick and super friendly!
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Angela Brown
5 months ago
Prices are not as good as the Subaru dealership down the street. I loved my CR-V and wanted to get another one, but I ended up with a Forster because of price.
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Ryan Jeffery
a month ago
First, I'd like to say, I liked my salesman, Chris, but was extremely dissatisfied when I dealt with the management at this location. I was made an offer on a vehicle. I went to other dealerships and saw what they could offer, but ended up coming back to this dealership to complete my sale with Chris since I enjoyed working with him. I took the prospected car out for one last test drive with my parents while the dealership assessed my trade. I returned to find out they claimed to have misquoted me on the offer and made a quote for a 2016 model of the car instead of a 2017. They would not value the offer originally made and also severely low balled me on my trade. I ended up walking away, but called the store manager to let him know why he was losing the sale. My call reached his voicemail, and apparently he couldn't be bothered to call me back himself. The manager elected to have another one of the sales managers call me back, to which they apologized for the mistake and offered me a paltry additional $200.00 towards my trade and marginally reduced price on any additions (he claimed this was "at cost"). I advised him that it was bad dealing to offer a quote to a customer on something as substantial as a car purchase and then to go back on their offer. While apologizing is nice from a business standpoint, you stick by your offer and you make it right by the customer. I wasted the entire Black Friday shopping season, during which I hoped to find a good deal on a car, because they went back on their word. I also explained this to him and they offered me no consolation for my lost time. I am now starting at square one as any other deals offered to me by another dealership have fallen off after the Black Friday shopping season. The worst part of all of this? The "deal" they offered me for the car is actually MORE than the MSRP of the car on Honda's website with the SAME exact features. I can't help but feel they tried to take complete advantage of me. Absolute disrespect for the customer. Do not waste your time here as they clearly do not care to right their mistake on the customers behalf.
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M Thomps's profile photo
M Thomps
4 months ago
I've purchased 3 vehicles here. Recently, a new Honda Accord Sport working with Roger which was probably the best new car buying experience I've ever had. I took it in for my free service yesterday and was in and out in 30 minutes, oil change, tire rotation, software update, and a car wash. My wife has also had service on her Pilot here. Dan and Matt are excellent to work with.
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Jimmy Jamm
5 months ago
Great place to buy your next car or auto. Ask for Spencer he will take care of you. Tell you saw it on Google
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Danielle Cook
7 months ago
The car buying experience was extremely easy, but I had bought back seat covers with my car and found out 3 weeks later that they never even ordered them. And then a week later I had to call to find out that the seat covers had come in days earlier and I was never notified. Seemed to me that after they received the money the customer was no longer important .

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