You Are Your Own Student Experience

"The students complained a lot – poor teaching, absent academics, out-of-date facilities. But they insisted they had a wonderful 'experience'. However, they gave themselves, not the university, most of the credit. Peer-experience, in other words, not corporate customer-care. That, I suspect, is a common view – and one that may reflect what universities should really be about, students building their own 'experiences' within the welcoming embrace of their institutions."
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