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FTA: "Why did the files take so long to release? Various FOIA officers over the years blamed the delay on the agency's backlog and on the volume of the records that had to be reviewed. It turned out to be 87 pages."
Hilarious & Frightening TSA Complaints Revealed 4 Years After Information Request

(you probably won't want to read these to your children before a flight)

"From intrusive pat-downs to body scans to perceived profiling, the Transportation Security Administration always seems to be the target of complaints.

Here's another one: It took the TSA almost four years to tell me what people complained about — in 2008."

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ProPublica. Journalism in the public interest. TSA Complaints 3-1-08 to 12-31-08.
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