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Marsha Collier
Lives in Los Angeles
21,411 followers|1,355,919 views


Interesting and actually sensible from +Onalytica 
Want to grow your #website  by 400%? +Onalytica explains how #influencermarketing  has worked for them with a great example from +Marsha Collier today:
Here's the story of how we grew our website from 2000 to 10000 unique visitors/month in one year. We also doubled our amount of sales enquiries over the same period. Read on to find out what we did it and what we learned. The amount of content available to somebody looking to find a few tips on ...
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Onalytica's profile photoSusan Gilbert's profile photoBrian Guest's profile photo
+Swantech Energy Solutions - Jon, I would like to introduce both +Marsha Collier and +Susan Gilbert . I highly suggest you read their newsletter/ books as you take Swantech to the next level. Their advice is extremely helpful.
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Shifting the work environment, like from a nine-to-five traditional standard to a more flexible standard, takes guts. It will take guts to hit a grand slam in the 21st century. Here's my opinion on the future of the workplace via +IBM Social Business #NewWayToWork  
eric routenberg's profile photoJulie Fogg's profile photoDanielle Uskovic's profile photoBrian Guest's profile photo
This is so true!  To excel at my husband's company, it is mandatory to work those kind of hours or you literally can't handle the workload. The computer is constantly on and up at our home, he is never 'off the clock'. He is the job.
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Focus on People, Not Generations, to Achieve Transformation in Culture
Ariana Gradow of CrowdChat and I on TheCube at IBMInterconnect #NewWayToWork When generations collide; silos are built. Has anything good ever come from a silo mentality? Let’s define silos to be clear: silo : isolate (one system, process, department, etc....
How to build business culture by understanding the commonalities of the generations
Marsha Collier's profile photoSusan Gilbert's profile photoBrian Guest's profile photo
+Marsha Collier Thanks for clearing that up, Marsha :-). You're welcome.
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How can you build a better world with cloud and mobile technology? Join me for #NewWayToBuild 2/11 3PM 
How can you build a better world or workplace with cloud and mobile technology?
VonVictor Rosenchild's profile photoVonVictor Valentino Rosenchild's profile photoBrian Guest's profile photo@P2PEngagement's profile photo
Exciting times :) +Marsha Collier 
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Marsha Collier

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Not all the cool stuff I saw at #CES was in the media. I think you will enjoy some of the interesting technologies that I saw.
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Marsha Collier

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Honored and humbled to be on this list. Congrats to all!
I'm very happy to announce our 5th and final edition of 25 Women Who Rock Social Media 2014 edition.

Thank you to all of the past honorees that nominated their peers for recognition and congratulations to those who were featured including many of my G+ connections:

+BL Ochman 
+Corey O'Loughlin 
+Cynthia Sanchez 
+Deanna Lazzaroni 
+Heidi Cohen 
+Jen Reeves 
+Jenn Herman 
+Jessica Gioglio 
+Laura Kimball 
+Lynette Young 
+Marsha Collier 
+Michelle Killebrew 
+Natalie Andrews 
+Rae Hoffman 
+Ramona Collins 
+Sally Falkow 
+Shannon Paul 
+Shelly Kramer 
+Susan Etlinger 
+Tinu Abayomi-Paul 

Today we're celebrating the 5th and final version of the 25 Women Who Rock Social Media - 2014 edition from TopRank Online Marketing. Nearly 100 women have been recognized over the past 4 years...
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Marc Zazeela's profile photoZbynek Kysela's profile photoBrian Guest's profile photoRoscoe Dunwoody's profile photo
Congrats Marsha! You rock :)
+Marsha Collier 
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In her circles
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Have her in circles
21,411 people
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Marsha Collier

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arjun singh's profile photoBrian Guest's profile photo
You have mastered this art +Marsha Collier and assisted me in raising the bar another notch. Cheers, Brian Guest
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How Twitter Chats Can Build Topical Understanding and Community #GenerationSilos
In 2009, when I got the idea that online customer service via Twitter would be the future (and an idea for a book), I wanted community input. I found a like minded individual, Jeffrey Kingman , to join me in a #custserv (customer service) chat. The #custse...
How to do a Twitter chat that gets a group together to solve problems and come up with ideas.
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Marsha Collier

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Great post! Thanks for using my page as an example
Grow Your Google+ Community With These Simple Tips!
Manage, track and analyze social media and website activities in real-time - all in one place
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Susan Gilbert's profile photoeClincher, Inc.'s profile photoCurt Buthman's profile photo
You are welcome! A lot can be learned from experts like yourself :)
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Great list of the top #socialselling influencers from +Onalytica .  Honored to be on the list with  +Jeff Sheehan  +Jon Ferrara  +Daniel Newman +Susan Gilbert  +Mark Schaefer  +Bryan Kramer +Brian Fanzo  +Jill Rowley  +Viveka von Rosen  and more!
[NEW] Social Selling 2015: Top 100 Influencers & Brands #socialselling
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Marsha Collier's profile photoMiller Finch's profile photoBrian Guest's profile photo@P2PEngagement's profile photo
+Miller Finch so glad you know +Jeff Sheehan too! One smart guy!
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Marsha Collier

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I am so happy about this ...
"If you are “messy by nature,” perhaps finding a healthy medium between your usual mess and that urgency to clean, is optimal. By curbing your sloppy desk, room or tendencies, – keep in mind – you might also be curbing your overall creative tendencies"
All our lives, we’ve been told to “be organized.” Organization has always been pegged as a direct key to success.
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nice artisting
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Thanks to +Mark Bernhardt for memorializing out 5th anniversary of #custserv  chat on Twitter
Tuesday, December 9, was the fifth anniversary of the weekly #CustServ  Twitter chat. Hosts +Marsha Collier+Greg Ortbach+Roy Atkinson and +Al Hopper led a retrospective discussion of changes in customer service in the last five years.

A "tweetscript" of the chat follows:
The following is a transcript of the #custserv chat on Twitter, held Tuesday, December 9, 2014. This marked the fifth anniversary of the weekly chat. Hosts are Marsha Collier (@MarshaCollier), Greg Ortbach (@GregOrtbach), Roy Atkinson (@RoyAtkinson) and Al Hopper (@AlHopper_).
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You're welcome, +Marsha Collier. Thanks for being so welcoming when I joined the #CustServ  chat community almost four years ago. Many good things have followed.
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In her circles
3,731 people
Have her in circles
21,411 people
Chris Caviness's profile photo
Cheryl Lynn's profile photo
Sarah Mutirah's profile photo
Brady Smith's profile photo
Javi Andreu's profile photo
Chuck Gallagher's profile photo
arjuna arif's profile photo
Jamael Jackson's profile photo
Papağan Nikah Şekeri's profile photo
Author of "For Dummies" series on eBay & Customer Service, e-commerce & Social Media; Radio Host
Basic Information
December 4
Author, Tech Radio Host
Marsha Collier's name crops up a lot in the same breath as e-commerce and customer service. No surprise there. She’s the author of eBay For Dummies, eBay Business All-In-One Desk Reference for Dummies plus many other related, best-selling titles.

She's sold over a million books and been on the Business Week Best Seller list and has published more than 35 books in the Wiley "For Dummies" series. (List of books in print below). Her latest books 'Social Media Commerce For Dummies' and  'The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More' gives businesses insight into how to use Social Media to build customer relations and bottom line.

Her e-commerce advice has appeared in publications such as Martha Stewart Living and Reader’s Digest, and don’t be surprised if you’ve seen her on television – as a guest on The View or the Today Show and in her own PBS pledge program, Making Your Fortune Online. She is a popular keynote speaker, inspiring online sellers to success, lead instructor at eBay University, speaks at conferences worldwide, and runs a successful online business – so is she an internet fanatic? Well, let’s just say she’s on a mission: educating current and future online sellers.

Very active in social media, Marsha uses her years of experience to instruct online citizens on selling and marketing. She was named one of the top twenty iCitizens by Kelly Mooney in her book, "The Open Brand." Listen to Marsha every Saturday live at noon PT on Computer & Technology Radio. Archives of the show are available for download on iTunes.
  • Forbes: Must-Follow Marketing Minds On Twitter 2014
  • Forbes: 100 Must Follow On Twitter 2014
  • 2013 Huffington Post: The Top 100 Most Social Customer Service Pros On Twitter
  • 2013 Forbes Top 20 Most Powerful Wowen in Social Media
  • 2012, 2013 Forbes Top 50 Social Media Power Influencers
  • 2012 30 Best Female Bloggers
  • 2012 Small Business Book Awards: Startup Book Category, Starting an eBay Business For Dummies
  • 2012 The 100 Most Powerful Women On Twitter
  • 2011 Forbes Top 10 Women Social Media Influencers
  • 2011 PeerIndex #1 Customer Experience Online Influencers
  • Top 25 Most Influential in Customer Service: MindTouch
  • 140 Characters Conference
  • 2009 NOW Award Winner - One of Top 10 LA Tech & Twitter Voices in the Los Angeles Tech Scene by Ranker
See what Marsha Collier can do for you: If you'd like Marsha Collier… - to speak at an event. - to consult on your business - to consult on your brand. - for a business development opportunity. - for a media request / interview. Please click on the contact link at the top of the page to receive more info

Current Books in print:
  • Social Media Commerce For Dummies
  • AARP Facebook 
  • eBay For Dummies 8th Edition
  • Starting an eBay Business For Dummies 4th ed
  • The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More Hardcover & Audible)
  • Twitter and Facebook For Seniors For Dummies 2nd Edition
  • eBay For Seniors For Dummies
  • eBay Business All-in-One For Dummies, 3rd Edition
  • eBay PowerSeller Business Practices For Dummies
  • eBay Timesaving Techniques For Dummies
  • eBay Listings That Sell For Dummies
  • Starting an eBay Business For Dummies, 4th Edition
  • Starting an E-Bay Business for Dummies (Audio CD)
  • PayPal For Dummies (forward)
  • eBay Bargain Shopping For Dummies
  • Santa Shops on eBay
  • eBay Para Dummies (Spanish)
  • eBay-Schnappchen Fur Dummies (German)
  • Mein eBay-Shop (German)
  • 开创你的eBay商务 玛莎•科莉尔,,,美国 (Chinese)
  • eBay Pour Les Nuls (French) - eBay Per Negati (Italian)
  • eBay For Dummies adapted for Australia
  • eBay For Canadians For Dummies
  • Starting an eBay Business For Canadians For Dummies
  • For Dummies
  • Starting a Business on for Dummies
  • Business All-in-One for Dummies
"Many positive things to say, but one essential component is this: In contrast to "canned" presentations, great speakers take the time to analyze who is in the room and WHY they are there. Putting themselves in the shoes of the audience allows them to tailor their presentations in order to truly DELIVER for the crowd. Marsha does this in spades."
Steve Broback, Tweethouse CEO

"The Ultimate Online Customer Service Guide, How to Connect With Your Customers to Sell More, is a great gift from author and entrepreneur, Marsha Collier. Marsha defines the art of customer service, connection, engagement and teaches small businesses how to battle and win with big players. Marsha’s best selling “Starting an eBay Business for Dummies”, is a legend in online retailing. This new customer service tutorial delivers much more than the title and promise. If you read Marsha’s books and apply her lessons, your business will grow. In this economy, make an investment in Marsha’s new book. You won’t be disappointed."
Kathy Ireland, CEO and Chief Designer, kathy ireland Worldwide

“I've had the privilege of working with Marsha Collier for the past year, to discuss strategies for delivering spectacular online and social customer service. In a foggy time of increasing complexity, Marsha's guidance has been a beacon of clarity. She understands the perfect way to help brands build a legacy of loyal, lifetime customers. From the underlying motivations of the buyer to the detailed brand responses, Marsha knows and shows how online customer service was, is and should be. Marsha personifies the rare combination of top-tier expert AND approachable guide. These complementary gifts allow her to be both a gracious mentor to eager learners and a trusted advisor to industry experts. There are precious few who care as deeply for customer advocacy and speak as powerfully and eloquently for change. I would heartily, robustly and earnestly recommend Marsha Collier for ANY customer-centric speaking, consulting or authoring engagement.”
Tristan Bishop, Sr. Principal Digital Strategist, Symantec

“Marsha is a true force of nature. She's a super writer whose style fit right in with the "For Dummies" series from the beginning. She's a born self-promoter, and an excellent teacher. She's taught me so much about eBay, as she has for millions of others in the eBay community.”
Ellen Gerstein, Marketing Director, John Wiley & Sons

“The Marsha Collier, eBay for Dummies books are phenomenal. After years of selling online and climbing the ladder to Platinum PowerSeller, I still grab the books off the shelf for reference. You cannot find more focused books than those from Marsha. eBay Business All-in-one References for Dummies simply ROCKS! “
John Lawson , CEO 3rd Power Outlet, eCommerce Blogger &  eBay Platinum Powerseller

“Marsha is one of the most ethical business people I have ever had the pleasure to associate with. She writes informative educational books that are honest and straightforward making them a valuable resource to new businesses.”
Clarissa Parashar , Owner , Perpetual Vogue

“Marsha is an attractive, intelligent and savvy business woman who has international recognition, and appeal. Marsha is already a legend in the online business world. It has been amazing to see the amount of people lining up to have her autograph at eBay Live events over the past 4 years. She is an expert and has an amazing amount of knowledge on how to succeed online. She herself runs a successful ebay business while maintaining a hectic national and international schedule as a media commentator, eBay expert and writer. Marsha is a gorgeous and generous individual. I am proud to call her a friend.”
Phil Leahy , Owner , Goldcrest Investments

“Marsha is fantastic. She was one of our very first users and her insights and assistance in our early development stages were instrumental in helping us to build a useful product. She is refreshingly direct but at the same time she's also very kind, very patient, and she cares a lot about her readers. Marsha is one of the most connected individuals in the p2p e-commerce space, but she's also one of the most accessible. I highly recommend Marsha!”
Wayne Yeager , Founder , Sellathon, Inc.

“Marsha represents the creme de la creme of small business e-commerce and eBay writers. Her powerful tips and strategies are based on her own e-commerce business success, and her relationships with all the top professional sellers. It's been an honor to get to know her through the Professional eBay Sellers Alliance.”
David Yaskulka President , Harris Michael, Inc.

“I have had the distinct pleasure and honor of knowing and working with Ms. Collier since 2001 and we have both spoken as eBay University Instructors at many conferences and events together. She is a true lady and professional with a profound knowledge of her field. I have been very lucky to know her and been affected by her wisdom.”
Christopher Spencer , eBay University Instructor
Bragging rights
My daughter: +Susan Dickman
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Los Angeles
Miami Beach - New York, Miami Beach, Los Angeles, London, England
First time here after reading reviews. We had baby back ribs & beef ribs. From someone who is a BBQ aficionado, these ribs get 5 stars. I have eaten BBQ all across the US and these are among the finest. You can order ribs "wet" or "dry" (with sauce cooked in or not). We prefer to add sauce to taste, so dry ribs suited us perfectly. Roger's BBQ sauce is excellent too. We also tried "deep fried corn" cobbettes. They were cooked deliciously and no apperent grease at all. We will be going back.
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Public - 11 months ago
reviewed 11 months ago
This restaurant first opened in 1975 and has yet to close. Their food is fresh, tasty, cooked to order and portions are decently sized. I'm partial to their tostada salad, or buying a bag of tacos to share with my friends. The best part is you can walk up and get this food 24/7. Get your food to take out, because there is no dining atmosphere here.
Public - 11 months ago
reviewed 11 months ago
Valley Drug and Compounding mixes prescription medicines by hand to make them more palatable and easier to take for pets and people. The staff is kind and caring. I have never had an issue with their services over the 10 years I have been using them. The drugs are always ready when promised and the store has a friendly atmosphere. I have had pets in critical condition and their professionalism has helped me through some very difficult times. .
Public - a year ago
reviewed a year ago
5 reviews
I have been bringing my pets to Dr. Newman at Porter Pet for over 20 years. Dr. Newman and his staff have always taken the time to explain the situation and be honest. They truly love animals and care about the well being of their patients. They are good people and good pet health care providers.
Public - 11 months ago
reviewed 11 months ago
Incredible hot dogs. Don't miss the Garlic Fires!
Food: ExcellentDecor: ExcellentService: Excellent
Public - 2 years ago
reviewed 2 years ago