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Picture this: you're surfing one of your company's social media accounts responding to comments, and checking on the flow of things, when all of a sudden you come across a scathing customer review of one of your products or services. Oh no! What to do? How you choose to respond to the negative feedback in the moment and afterwards is an important process not to be taken lightly. Check out some tips and strategies from our ever-prepared contributors on what your plan of action should look like!

Infographic: How To Deal With Complaining Customers On Social Media http://mklnd.com/1iB2j6A

Analyzing Subscriber Complaints For Better Inbox Placement & Response http://mklnd.com/1nAGTaj

Fans Or Frenemies? 3 Tips For Facebook Customer Service Crisis Management http://mklnd.com/1gUsl3I

How To Get Good Reviews & Testimonials That Drive Business http://mklnd.com/1jmbhBe

How To Get The Most Out Of Your Customer Analytics http://mklnd.com/Qx00qw

(Image courtesy of http://www.bestsound.com.au)
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Coke Creates Giant Rainbows To Help South Africa Celebrate 20 Years Of Democracy http://mklnd.com/1gQJWKb
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Great initiative by Coke to celebrate #southafrica's 20-year democratic anniversary!

Great step forward, but still lots to be done!
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.Guru(s) Galore: New Top-Level Domain Passes 50K Registrations http://mklnd.com/1gQTrcr
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On An International And Mobile Push, LinkedIn Passes 300 Million Users http://mklnd.com/1gQ3crs
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No, Facebook's New "Nearby Friends" Data Can't Be Leveraged With Ad Targeting http://mklnd.com/1h9sixa
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ComScore March Video Report: 46 Billion Online Videos Watched & 28.7 Billion Video Ad Views http://mklnd.com/1hanasB
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If you've got a complaining customer on one of your social media channels, it's key to understand their motivations before you jump in to resolve the issue.
Social media has turned into a new and important channel for customers to reach out to brands when they have complaints, though sometimes in a most-unsocial manner. Here’s a guide to five types of customers you might encounter and how to deal with them. Meek, Aggressive, High-Roller, Opportunist and Chronic Complainer are the customer types […]
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Facebook Paper 1.1 Rewards Publishers With New Cover Treatments http://mklnd.com/1hapjEN
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Apparently, Facebook is the marketer's best friend, at least in the United Kingdom.
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Flickr makes a big comeback with its 3.0 App, complete with video, detailed photo data & simple sharing capabilities: http://mklnd.com/1h9A1eJ
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Brought to you by the producers of Search Engine Land and Sphinn, Marketing Land will provide daily news coverage, regular columns about online marketing, including social media, e-mail marketing, affiliate marketing, analytics and much more. We’ll be seeking new authors for a variety of original columns, so feel free to get in touch with us if you’re interested. 
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