Handelabra Games is a good company. I recently downloaded an app form my Android tablet called "Sentinels Sidekick." The app is a helper for a complex card game, and friends of mine use the iPad version, and I was keen to get the Android version for myself. Unfortunately, my old HTC Jetstream runs Android 3.1 and can't be upgraded, and when I tried running the app, it just crashed.
I discovered that the Google Play Store allows refunds within 15 minutes of purchase, but alas I discovered this about an hour after I purchased the app. Since it only cost a couple of bucks, I wasn't too put out by it, but I think the 15 minute window is a little ridiculous.
I happened upon the Twitter account of the card game maker, and asked them if they support the software, and they said no, but gave me the contact info for Handelabra, which makes the software.
I wasn't expecting much. I sent an email, and figured I'd never hear from them. That's what usually happens.
Surprisingly, they took my email, entered into their bug-tracking database, and sent me a response saying that they were looking into the problem. I thought that was nice, but also figured if the problem was that Android 3.1 was just too old to be supported, they'd tell me too bad.
Instead, they created a new Google Community for Sidekick beta testers, added me to it. Put out a beta version of Sidekick that they thought would run on my tablet and made it available at the Google Play Store.
All in the space of about a day and a half.
And it works.
They only made two and a half bucks off of me.
So, the least I can do is brag about them a little bit and hope they get good sales.+Jeremy Handel
, +John Arnold