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Mark Underwood
Works at Krypton Brothers
Attended University of Arizona, Claremont University, Auburn University
Lives in NYC Greater Metro
74 followers|194,574 views
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Mark Underwood

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Trust in 911 Information Provider Undermined by Expired Certificate
Smart911 SSL Credential Expired The local town of North Hempstead NY has campaigned over the past year to have its citizens register with a commercial service, Smart911. Smart911 connects additional personal information about households with local 911 servi...
Smart911 SSL Credential Expired The local town of North Hempstead NY has campaigned over the past year to have its citizens register with a commercial service, Smart911. Smart911 connects additional personal information abou...
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Glitch Occupies Wall Street: Bug Releases United Airlines, Moves to NYSE
@NYSE Tweet Acknowledging Glitch Occupy Wall Street may have a new meaning. On the same day that United Airlines was forced by a system glitch to ground its fleet for more than an hour, CNBC and other outlets are reporting that the New York Stock Exchange h...
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"Network Connectivity" Failure Hits United Airlines
Fox31 In Denver Reporting United Airlines Computer Failure It's "paper time," but younger travelers at United Airlines counters around an undetermined part of the United States may never have seen a paper ticket. The reason is a software or hardware failure...
Fox31 In Denver Reporting United Airlines Computer Failure It's "paper time," but younger travelers at United Airlines counters around an undetermined part of the United States may never have seen a paper ticket. The reason i...
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Not a bad cover of the Music Machines classic. Vocals and guitar are solid, but a bit less subterranean bass and drums (esp the  verse-ending hits) would have made it even better. Nice job.
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Centralization of IT services results in high-impact, higher-risk software maintenance. In healthcare, the impact could be serious.  #softwareqc   #fail  
Chicago Tribune Report of Walgreens System Outage (August 2014) Sometimes patients who visit a pharmacy will be told that a particular medication takes longer to prepare and is not yet available, or that additional time is n...
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Cascading impacts of Bloomberg outage a sobering reminder of IT centralization and information source monopolies.
Bloomberg IoS App Screenshot 2011 | Clive Darra via Flickr  Michael Bloomberg's namesake company is a de facto standard software/network application that is widely used in finance. On April 17, 2015, as reported by media out...
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Mark Underwood

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Wall Street Journal Glitch Overshadowed by Bigger Glitches Elsewhere
Hadas Gold Reporting via Dylan Byers Column on WSJ.com Glitch The US Women's Soccer team queued for a ticker tape parade made possible by the hat trick accomplished by Carli Lloyd early in their game versus Japan. A very different sort of hat trick provided...
Hadas Gold Reporting via Dylan Byers Column on WSJ.com Glitch The US Women's Soccer team queued for a ticker tape parade made possible by the hat trick accomplished by Carli Lloyd early in their game versus Japan. A very diff...
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"Network Connectivity" Failure Hits United Airlines
Fox31 In Denver Reporting United Airlines Computer Failure It's "paper time," but younger travelers at United Airlines counters around an undetermined part of the United States may never have seen a paper ticket. The reason is a software or hardware failure...
Fox31 In Denver Reporting United Airlines Computer Failure It's "paper time," but younger travelers at United Airlines counters around an undetermined part of the United States may never have seen a paper ticket. The reason i...
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What you missed on Penny Dreadful S2E8 "Memento Mori" (Purcell "Dido's Lament" c 1688, Emmanuelle Haim) 
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Help at Instagram: Anything but Instant
Screenshot of WikiHow Help Page on Getting Help from Instagram A customer was having difficulty setting up an account at Instagram and asked for help. Upon researching why the customer's account was listed as "not active," it became clear that Instagram was...
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Sorry, I Can't Fill Your Prescription Now
Chicago Tribune Report of Walgreens System Outage (August 2014) Sometimes patients who visit a pharmacy will be told that a particular medication takes longer to prepare and is not yet available, or that additional time is needed for compounding. Medication...
Chicago Tribune Report of Walgreens System Outage (August 2014) Sometimes patients who visit a pharmacy will be told that a particular medication takes longer to prepare and is not yet available, or that additional time is n...
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Chat, Big UK Transaction, Chinese Rule Changes: Cascading Impacts of Bloomberg Outage
Bloomberg IoS App Screenshot 2011 | Clive Darra via Flickr  Michael Bloomberg's namesake company is a de facto standard software/network application that is widely used in finance. On April 17, 2015, as reported by media outlets including Fortune , that out...
Bloomberg IoS App Screenshot 2011 | Clive Darra via Flickr  Michael Bloomberg's namesake company is a de facto standard software/network application that is widely used in finance. On April 17, 2015, as reported by media out...
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People
In his circles
235 people
Have him in circles
74 people
Ontology Summit's profile photo
Matthew West's profile photo
Leeza Rodriguez's profile photo
CodeCloud CEO's profile photo
Alan Berkson's profile photo
Beaux-domineaux Cormier's profile photo
William B. Charlton's profile photo
DBA Anjum's profile photo
Katrina Robinson's profile photo
Work
Occupation
Knowledge Engineer, Software Engr, sometime Musician, Writer
Skills
Big Data Security, Intranets, Transparency, Enterprise Narratology, Knowledge Engineering
Employment
  • Krypton Brothers
    Knowledge Engineer, Software Engr, sometime Musician, Writer, 2010 - present
  • OTR Global
    Reporter, 9 - 2014
    Interview and analyze street view ("Off The Record") of software and computer security products for institutional investors.
  • Infinity Drain
    CIO, 2012 - 2013
  • TransitCenter
    Mgr Business Intelligence, 2011 - 2012
  • Applied Visions
    Sr Systems Analyst, 2005 - 2010
  • Petro / StarGas Partners
    Webmaster, 2003 - 2005
  • Context Machines
    Consulting Knowledge Engr, 1990 - 2002
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
NYC Greater Metro
Previously
Tucson - Phoenix - San Diego - Long Beach - Van Nuys - Encinitas - Leucadia
Story
Introduction
PAST CUSTOMERS / CONSULTING ENGAGEMENTS / PROJECTS
Estee Lauder, Martha Stewart Living, Universal Propulsion (Goodrich Aerospace) Honda R&D, Qualcomm, Lynaslogic, Visual Data Group, Truck Stops of America, DARPA (Phase 1 SBIR), Dover Industries, HK Systems (Harnischfeger Engineers), Rohr Marine Inc (RMI), AT&T Federal Systems Division, Ultrasystems, AECOM (Earth Technology | Ertec), Arizona Regional Medical Program,Taliaferro & Browne Inc, Inter-Tel, Nielsen (Homescan), Manitoba Research Council, Chippendale's (Los Angeles HQ), WageWorks TransitCenter, Infinity Drain
Bragging rights
Can claim DARPA and Chippendale's as past customers
Education
  • University of Arizona, Claremont University, Auburn University
Basic Information
Gender
Male
I've been a customer since the late 90's and Sandra (and her staff) is superb. I do not give out 5-star ratings readily, but she's achieved results for me that exceed what I got from salons in Los Angeles, San Diego, Phoenix and Long Island over the years. She recently moved into a newer facility that's quite a pleasant place to shave a year or two off your appearance. The place is bilingual (Spanish) - well-suited for this locale.
Public - 10 months ago
reviewed 10 months ago
Our problem turned out to be messy, fairly complex, longstanding and urgent to have fixed. The chimney cap had come loose during Sandy. More than one squirrel had taken up lodging inside the chimney, resulting in a very hard-to-dislodge, dense nest. Last, a new liner was needed, but some of the tiles were loose, making that installation difficult. This was a three-person task. Yes, theoretically DIY, but only for the bravest, most patient and cautious among that crowd. Allied was working another job nearby and arrived on the scene within 90 minutes. The job was complete within two hours without any interruption in heating service. The fee reflects the amount of work, so homeowners with all three issues should be prepared accordingly. On the other hand, due to risks of animal intrusion and carbon monoxide poisoning (our chimney was seriously blocked) a trustworthy service provider is what the doctor ordered. I would like to have added airline miles by using a credit card to pay, but if that's my only complaint, I consider this a successful conclusion to a vexing problem. Recommended.
• • •
Public - a year ago
reviewed a year ago
4 reviews
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A local converted movie theatre with a well-curated schedule of artists. The sound system is very good for this venue, artists are generally happy to play here, drinks are available, and the former film seating design is steep -- ensuring that everyone has an excellent stage view. This is a community-supported arts venue, not a dance hall, the sort any local community would be proud to host. Don't expect, and you shouldn't desire, to be catered to like at Radio City or the Beacon. Best: it's affordable, so you can also take advantage of some nice local eateries nearby to make it a pleasant night out.
• • •
Public - a year ago
reviewed a year ago