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Mark Tamis
Works at TouchFlows
Attended Sheffield Hallam University, SBS, UK
Lives in Paris, France
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Mark Tamis

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Nice structured approach. I would however like to add that the idea is to capture what is currently happening in order to better identify where things can be improved. Processes run a high risk of impeding business outcomes or custmer experience if they are seen as set in stone - thus I would recommend in a regular review cycle and flexible tweaking and tuning. And when it turns out the process is counterproductive, to start over again.
One of the problems in large implementations is the time it takes to capture and convert what ought to be done into processes - and in the mean time the business has moved on leaving the organisation stuck with a way of doing things that are no longer adapted to their environment.
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Mike Boysen's profile photoBoipelo Florence Goitseone's profile photo
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hy can u assist me with 5 areas for reference when using the Harvard methods im writing on tuesday pls
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Mark Tamis

CRM/CX Technology  - 
 
 
+Forrester Research's  Bill Band explains how to avoid CRM technology project pitfalls.
Implementing CRM technology projects remain a major challenge to organisations with the risk of a spectacular project failure high.
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Mark Tamis

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Mark Tamis

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Milan
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Mark Tamis
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Discussion  - 
 
As per Mitch's request - my favourite one I wrote for this year is :
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Mark Tamis
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CRM Technology  - 
 
 
+Forrester Research's  Bill Band explains how to avoid CRM technology project pitfalls.
Implementing CRM technology projects remain a major challenge to organisations with the risk of a spectacular project failure high.
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Mike Boysen's profile photoBen Hamilton's profile photo
 
Interesting how after 20 years, strategy is nearly all about IT and not one mention of the purpose of the organization as it relates to its customers needs and the capabilities required to deliver to them. Isn't that the main driver for failure since everything else is supposed to support these (which include drivers for growth & profitability)? We are still offerring up the same lists I've seen since the 1990s

Ill give a pass since the word technonlogy was used in the title ;)
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Mark Tamis

Discussion  - 
 
article édifiant. Est-ce vous avez constaté la même chose que chez Google?
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Vincent Berthelot's profile photo
 
Franchement excellent cela va nous inspirer avec Franck !
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Mark Tamis

General Discussion  - 
 
The problem I see here is one of scale: how to go from sporadic response to answering thousands whilst keeping the messaging personalized. How would you put your processes in place to manage scaling?
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Mark Tamis's profile photokarmaCRM's profile photoCasandra Higuera's profile photoCésar Gutiérrez  González's profile photo
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Regarding karmaCRM suggestion. You may be able to do this through a new software called Nestivity. It allows for open discussions, numerous admin, private discussions, and dialog all connected to your twitter activity. Guiding interactions to a platform via twitter that can take perspective to your landing page. A Nestivity page for customer interaction may be the answer. http://www.nestivity.com/register
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Mark Tamis
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Great to see more than just the Usual Suspects ;)
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Mitch Lieberman's profile photoMark Tamis's profile photo
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You have Bethany for that ;)
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Optimize touchpoint experience on the the customer journey
Employment
  • TouchFlows
    Managing Partner, 2012 - present
  • The Webcare Company, Hearsay Social, Net-7, Attachmate, Plumtree, BEA, Oracle
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Paris, France
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Groningen, Netherlands - Sint Pancras, Netherlands - Sheffield, United Kingdom - Morainvilliers, France - Les Mureaux, France - Verneuil sur Seine, France - Papakura, New Zealand - Manurewa, New Zealand - Birkdale, New Zealand - Leigh, New Zealand - Rotorua, New Zealand - Schnell's Beach, New Zealand - Alkmaar, Netherlands - Oudorp, Netherlands - Emmeloord, Netherlands -
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Introduction
Parisian Dutchman with Enterprise 2.0 and BPM background. Management Facilitator. Excited by potential of Social CRM as an organisational change agent!
Education
  • Sheffield Hallam University, SBS, UK
    1996
  • EPSCI-ESSEC, F
  • International Business School Hanzehogeschool Groningen, NL
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I've bought wildcard certificates for four differents sites so far from SSL2Buy, and each time the experience has been good. You get the best deal and their support is very rapid and competent. I fully recommend using them!
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