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Mark Kawasaki
Works at Emory University
Attended University of Washington
Lives in Atlanta, GA
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Mark Kawasaki

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What have you heard about Burning Man?
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Mark Kawasaki

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A decent podcast episode if I must say so myself. Discussing pervasive knowledge, DevOps, and a real example of a big Shadow IT cleanup. 
#HackBizTech   #DevOps   #ITSM   #Knowledge  
This is not a rhetorical question :). Joel's awesome post: http://joelpomales.blogspot.com/2015/05/dont-focus-on-processestoo-much-itsm.html. Hooper's interview: http://servicemanagementjourney.blogspot.com/2015/05/service-management-vendor-profile_22.html. A huge shout out to AllThingsITSM: I ...
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Mark Kawasaki

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Check out our latest episode of the Hacking Business Technology Podcast. Really interesting conversation with +Peter Kretzman about #NoEstimates  
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This is an interesting chat. The #NoEstimates  "debate" should be written up as a case study in occupying opposing ends of a football pitch and throwing spears and insults at each other rather than having rational debate and agreement on common ground. I might have offended Peter by suggesting that in the past (Sorry Peter!). I was impressed by his articulation in this video.

I was skeptical about the idea at first of #NoEstimates and came to appreciate some of the subtleties in reforming estimates and how they are used by teams and businesses.

There's been far too much personal sniping to see some sensible compromise that normal people can action - which is what is sorely needed. Estimates taken as guarantees is a bad idea. Refusing to estimate is obviously ridiculous.

I wish people would turn more to the idea of probabilistic estimates using past performance data rather than deterministic "story point" estimates. 

I've written a bit on that subject previously:

http://scrumprouk.tumblr.com/post/82276915976/agile-estimating-in-a-scrumban-context

http://scrumprouk.tumblr.com/post/74824285728/kanban-work-items-to-slice-or-not-to-slice

Good interview though - thanks +Mark Kawasaki and +Matthew Hooper 
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Thank you to my beautiful peers and friends +Roger Williams  +Mark Kawasaki and +Daniel Billing for leading the charge in culture, technology and worker empowerment this morning. Brave doesn't begin to describe these men. https://www.brighttalk.com/webcast/534/89669 Special thank you to +BrightTALK for their continued leadership in #ITSM  
You are the greatest information system that you will manage, own or work with. BYOD (Bring Your Own Device) entered the cultural lexicon of knowledge work sometime in the 2000s. While most pundits will give you hours of debate on BYOD, it's pointless babble. BYOD was the cultural canary in the digital coal-mine. In 2013, wearable computing was invading the workplace. Google Glass, Health Sensors and every form of ambient, calm computing you can ...
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I like this reminder: 'You are the greatest information system that you will manage, own or work with'  

The human brain has never been fully mapped and design of interfaces with those synapses and the possibilities are still beyond comprehension but oh my goodness, what fun!
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Mark Kawasaki

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The Humanities saved by technology?

"I think, if anything, the humanities can save the technologies." 
Humanities programs are teaching students to deconstruct technologies, not just texts.
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Hmm I'm sure on my Adult Education course I learned to use pedagogical to refer to the lecturing style of teaching, but online definitions don't confirm that.
OK for the purposes of this conversation that's what it means ok? :)
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I had the pleasure of interviewing Emory's Digital Humanities Strategist +Brian Croxall to learn more about how we're bringing information and technology together in unique ways to answer humanistic questions.  
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Mark Kawasaki

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Collaboration maturity means that I can leverage the skills and knowledge of any employee at any time to get my job done, with tools that make it seamless. A panacea worth shooting for.

I haven't had this much fun on the podcast in a while. Thanks +Matt Beran +Matthew Hooper +Farah Remtulla #hackbiztech #itsm
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In this episode of Hacking Business Technology, we demonstrate how to create custom Service Request forms and workflow. For free. Without IT. 
+Matt Beran +Matthew Hooper +Farah Remtulla
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Mark Kawasaki

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Chop down the Category Trees - Part 1
Some time ago  SMCongress  coordinated the  Service Management Call to Action .  As I
recently pondered the obsolete but flourishing idea of category taxonomies
(trees), I was drawn back to the Call to Action's core values.
 Specifically,  Trust-Over-Contro...
Some time ago SMCongress coordinated the Service Management Call to Action.  As I recently pondered the obsolete but flourishing idea of category taxonomies (trees), I was drawn back to the Call to Action's core values.  Spec...
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Mark Kawasaki

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My daughter came home yesterday with this county-wide school system BYOD policy for me to sign. This is the inevitable first step to radical change in education. There is no exclusion for Wearables or Imperceptible devices. Yet. Eventually, when all is said and done, there will be no other option than to have open information, all the time. Open book exams. Assisted learning.

But right now, I can't imagine that the teachers even know how to deal with this. My daughter's teacher told her to get the form signed. She also said that anyone caught with their phone out will get detention. 
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I'd be complaining to the principal if kids WERE allowed to use their phones during lessons.  I know it will eventually be imperceptible, but for now they can concentrate.  it's no different to passing notes, only even easier and more distracting
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Goodbye and Thank you!
 
Good night dear friend.

#ITSM  Weekly January 2010- January 2014

Thanks +Matthew Hooper +Matt Beran +Mark Kawasaki +Farah Remtulla +Karen Ferris +Daniel Billing +Aale Roos +Simone Moore +Tristan Boot +Mauricio Corona +Patrick Bolger +Barclay RAe 

Big thank you to the fans!

Special thank you to +Ross Nelson for mixing.

+Emma Spear +Zoe James  +Tessa Troubridge for giving so much attention, resources and love for so long.

Love,
Chris

Show available here: https://plus.google.com/u/0/events/c4s7vduvmlurlflbv5je8ij2tlo 
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Nice job folks. You've made the ITSM world a better place. I know my life was changed for the better, providing hope during some really dark times.
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Have him in circles
255 people
Aale Roos's profile photo
Karen Ferris's profile photo
devasia Mathew's profile photo
Kirstie Magowan's profile photo
Annelisa Bossi's profile photo
Thomas Wood's profile photo
MelanieLandesk Karunaratne's profile photo
Brad McKinley's profile photo
Rick Lemieux's profile photo
Education
  • University of Washington
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Gender
Male
Work
Occupation
ITSM Specialist
Employment
  • Emory University
    ITSM Specialist, 2011 - present
  • QBE First
    IT Services Manager, 2011
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Atlanta, GA
Previously
Raleigh, NC - Orange County, CA - Seattle, WA