- RMIT UniversityGraduate Diploma of Information Management, 2012 - 2014The Master of Information Management is designed to produce accredited entry level professional managers in the Library and Information Industry. The program has a strong emphasis on practicalities and skills for immediate application. Theory is considered for the benefits and understanding it can provide in solving real work issues. The program is designed to develop well-rounded, highly skilled individuals with enquiring minds who apply sound thinking and judgement to information management problems and situations in a diverse range of organizations,
- RMIT UniversityAdvanced Diploma in Information Technology, 2003 - 2006
- School of Audio EngineeringDiploma of Audio Engineering, 1993 - 1994
- Scotch College, MelbourneVictoria Certificate of Education, 1985 - 1999
- War Wings
Thanks for taking the time to read my profile.
― Marcus Ferguson.
- RMIT TrainingProduction Editor, 2014 - present
- MphasiS Australia Pty ltdIT Architect, 2010 - 2011MphasiS is a global IT Services company offering Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services. When MphasiS took on the contract to manage Telstra’s IT systems in 2009 they required people with the necessary skills and knowledge both to manage the systems and train offshore development and testing staff. MphasiS sought me out for my extensive experience and expertise, and offered me a position in 2010 as an IT Architect to act as the onshore liaison with Telstra and to provide training and assistance to members of the team working in India.
- IBMSenior Business Analyst, 2008 - 2010In my role as a Senior Business Analyst with IBM GSA, I was deployed to work on several projects within the Telstra Operational Support Systems (OSS) Transformation program. These challenging roles required dealing with multiple different stakeholders to determine the business and system requirements for the new IT systems being deployed, as well as logging, updating and maintaining the many hundreds of requirement statements being created.
- IBMLead IT Solution Designer, 2006 - 2008As the Lead IT Designer with IBM GSA on two of Telstra’s key mobile billing platforms I was required to analyse all business initiatives for potential system impacts, prepare feasibility and cost estimates for system changes, design and document solutions to meet business requirements and oversee the implementation of system upgrades.
- TelstraIT Analyst Programmer, 2005 - 2006In the role of IT Analyst Programmer I was responsible for designing, documenting and testing system development solutions to meet business requirements.
- TelstraApplication Support Analyst, 2003 - 2005For the role of Support Analyst for the MoRa project, I was responsible for providing all levels of technical and business process support for the system as well as managing all aspects of national and international roaming billing events for Telstra’s mobile customers.
- TelstraSenior System Test Analyst, 2000 - 2003In the capacity of a Senior System Test Analyst I designed and executed test plans to ensure the correct functionality of system enhancements related to specific business initiatives.
- TelstraMobile Billing Analyst, 1999 - 2000
- TelstraSystem Support Officer, 1999 - 1999
- TelstraCustomer Service Representative, 1995 - 1999
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