I haven't mentioned a few problems in this video (I forgot in my amateur enthusiasm!), but things like electrical wires protruding from the wall and ceiling in the games room, a broken towel rail in one bathroom and an unflushed toilet and toilet brush covered in excrement all let the place down, in addition to the problems I point out in the video..
Thomson fixed a couple of things the day after our arrival, but made excuses for a pile of other issues. They didn't respond to my next request for a move to a different villa. Nor did they respond to an email I sent them a few days before we left to inform them of what I thought might be a bug infestation in the master bedroom (I was being bitten relentlessly each night in bed, resulting in awful red and itchy bite marks all over my body).
I've had some good Thomson holidays in past years, but they really let us down this time. Will never do allocation on arrival again, even with a big and supposedly trustworthy holiday company such as Thomson. I feel that we've paid a lot of extra money for that "Plus", and got an "Average" at best.
- Kontrolit.netSEO Analyst, 2013 - present
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