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Mandy Cochrane
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Lives in Wincanton, Somerset
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Mandy Cochrane

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Just got back from a holiday in Florida - allocation on arrival with a Thomson Orlando Plus villa. The villa didn't wow me to be honest, and I'm left wondering what exactly "plus" stands for, and whether we can really ever know if the allocation on arrival system is truly giving you the standard you've paid for, or whether it's pure pot luck that you get what's available when you arrive at the Thomson desk on arrival in Florida.

I haven't mentioned a few problems in this video (I forgot in my amateur enthusiasm!), but things like electrical wires protruding from the wall and ceiling in the games room, a broken towel rail in one bathroom and an unflushed toilet and toilet brush covered in excrement all let the place down, in addition to the problems I point out in the video.. 

Thomson fixed a couple of things the day after our arrival, but made excuses for a pile of other issues. They didn't respond to my next request for a move to a different villa. Nor did they respond to an email I sent them a few days before we left to inform them of what I thought might be a bug infestation in the master bedroom (I was being bitten relentlessly each night in bed, resulting in awful red and itchy bite marks all over my body).  

I've had some good Thomson holidays in past years, but they really let us down this time. Will never do allocation on arrival again, even with a big and supposedly trustworthy holiday company such as Thomson. I feel that we've paid a lot of extra money for that "Plus", and got an "Average" at best.
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Just a busy lady with lots of interests, two kids and a dry sense of humour
I live in Somerset, UK and I'm an SEO Analyst for web development company in Yeovil. Gamely juggling work, family life, keeping fit and a chocolate addiction. Motto: Don't sweat the small stuff.

Bragging rights
Ran two half marathons in 2009, one in under two hours! Brought two kids up beyond their first decade without any of us getting locked away for insanity.
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Wincanton, Somerset
Kent, UK - Oxford, UK - North Yorkshire, UK - Wincanton, Somerset, UK
SEO Analyst
Search Engine Optimisation, internet marketing, copy writing, editing and proofreading.
    SEO Analyst, 2013 - present
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