Response from the owner - 11 months ago
Dear Mr. Durand, Thank you very much for your candid review of your stay at our hotel. Your input, and the input of all of our guests, is vitally important to us. We always do our very best to ensure our guests' expectations are met, and we will certainly use your feedback to improve the five-star service we pride ourselves on. Should you wish to discuss this matter further, we invite you to contact our General Manager at 310-456-6444.