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Malcolm Bowes
Works at MSS Security
Attended Concordia College, Adelaide
Lived in Adelaide, Australia
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Malcolm Bowes

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The DJI Phantom 2 Giveaway - Get into the Spirit of Flight with One of the Most Exciting Drones on the Market
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I hereby wholly, and without reservation, rescind my previous praise for Google's Play Store hardware support. After an initial positive experience, the level of customer service provided has since descended into unfunny buffoonery of the highest order.

Having had a problem with the charging cradle for my android wear watch (a known engineering shortcoming as it turns out), I called Google to arrange a replacement. Instead of simply supplying a replacement cradle (the simple option), they insisted that the watch, cradle and all other accessories be replaced (and that I had to have a hold/charge placed on my debit card from the time of replacement order until the faulty item was received back in their warehouse).

I received a replacement watch which did not work at all, so I called Google to suggest that I keep the good cradle and return the broken cradle along with the dead watch to them. They said if I did that I would likely end up paying for the faulty replacement watch and instructed me to return either the good watch with the broken cradle or the dead watch with the good cradle. Only then would they send yet another watch to (hopefully) resolve the situation.

So today, after I advised Google that my watch had been received at their warehouse, I received an email saying that I needed to order the replacement and that they would place yet another hold on my debit card!! Thankfully, in anticipation of just such a jerk-around, I had ordered a replacement cradle at my own cost so I have instructed Google to cancel my warranty claim, refund the charge for the returned dead watch on my card and say goodbye to any future play store hardware purchases from me!

A textbook example of inflexible, process driven, non-customer focussed "service". It shits me to say this, but Apple wouldn't do this to a customer (and there are very few occasions where I say that Apple is superior to Google these days).
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Malcolm Bowes

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Gold!
 
Today is a good day. I just had a call from a telemarketer. Did I yell and scream at them, you ask? Certainly not. Like a good IT administrator I put my skills to use for their benefit. Here's how the conversation went:

Computer: "Press 9 to not be contacted in the future. Press 4 to speak to someone about your mortgage issues"
<presses 4>
TM: "Hello, are you having problems paying your mortgage?"
Me: "Hi, this is the IT department. We intercepted your call as we detected a problem with you phone and need to fix it."
TM: "Oh... ok, well what do we need to do?"
Me: "We're going to need to fix the settings by pressing 4-6-8 and * at the same time"
TM: "Ok, nothing happened."
<alright, so he's not using a Polycom>
Me: "Are you using the new Polycom phones that we deployed?"
TM: "No, it's a Yealink"
Me: "Ok, I see. You haven't had the new Polycom phone deployed to your desk yet. Let me check our technical documentations for the Yealink."
<did a quick Google search, "yealink phone factory reset">
Me: "Alright, do you see an "OK" button on your phone?"
TM: "Yes I do"
Me: "Alright, you're going to press and hold that button for 10 seconds."
TM: "OK, pressing it now"
Me: "Perfect, let me know if you get a password request"
TM: "OK, nothing has popped up ye----"
<click>

That's right. I made a telemarketer unwittingly factory reset his phone which means he will be unable to make anymore calls until someone is able to reconfigure his phone and that will take at least an hour or longer if they can't do it right away!
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Kirby Aldous's profile photoMalcolm Bowes's profile photo
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You are dispensing there, yes? Have you done any further studies for the next step?
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Malcolm Bowes

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It's funny because it's true
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Malcolm Bowes

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Bruce's 50th dinner. A good night had by all.
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Malcolm Bowes

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Have him in circles
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Malcolm Bowes

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Major kudos to google today! I had a problem with the watch I purchased from google play earlier this year and went in search of support (I googled Samsung gear live support and the page I needed was right there). The page requested the order number which, thanks to gmail, I was able to search and find in seconds.

I received a call in less than a minute from a rep who was extremely helpful and, after a couple of questions, he escalated my call to a specialist who arranged an advance replacement in about 2 minutes. The professionalism, courtesy and overall attitude displayed by both of the support people I spoke to was absolutely spot on and is an example that could benefit many companies if they followed it.

Overall, a really simple process that makes it very easy for me to recommend Google, not only for their services but also for hardware through their play store!
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Indeed. Pretty crappy service in the end
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What an absolutely brilliant, through and useful review. Excellent work!
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Malcolm might be off to Tokyo!
Win 2 tickets to vibrant Tokyo and $20,000 cash! Enter in 10 seconds!
http://greatestjobever.careerone.com.au/?entry=928377389193&src=NA
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Malcolm Bowes

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Holiday? Check. 20 Grand? Check. Reputable company? Check. What more do you need to know?
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Malcolm Bowes

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Hmmm
Afshaan F. Merchant originally shared:
 
Reality

Share and let everybody know that people are created to be loved and things are created to be used.
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Malcolm Bowes

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Have him in circles
27 people
Greg Warner's profile photo
Joelle Yeates's profile photo
Danyal Wingate's profile photo
Paul Schulz's profile photo
Ben Avery's profile photo
Craig Roberts's profile photo
David Waters's profile photo
Lois Cox's profile photo
Kelly Daly's profile photo
Communities
24 communities
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Adelaide, Australia
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Work
Occupation
Aviation Protection Supervisor
Employment
  • MSS Security
    Aviation Protection Supervisor, 2012 - present
  • MSS Security
    Service Delivery Coordinator, 2010 - 2012
  • Carl Zeiss Vision
    Customer Service Manager, Australia & New Zealand, 2007 - 2010
  • SirsiDynix
    Manager, Client Care, 2005 - 2007
Education
  • Concordia College, Adelaide
    1982 - 1986
Basic Information
Gender
Male
Great food, friendly service, pretty good prices for what you get (perhaps a tad on the high side but not excessively so).
Public - 5 months ago
reviewed 5 months ago
Excellent advice, great prices (on bikes, parts and labour), and very friendly and honest. These guys are well worth a visit (and it's really not far from Adelaide). As a previous review mentioned, someone is always keen to help but they are never pushy. Highly recommended!
Public - 10 months ago
reviewed 10 months ago
Wow! This place has crashed and burned! It used to be one of the best places in Adelaide for great butter chicken but sadly in my most recent experience not only was the butter chicken not especially tasty (tasted a lot like tomato soup) and the naan undercooked and dry but it took more than an hour and a half to be delivered! How does it take so long to cook something so bad?
Public - a year ago
reviewed a year ago
13 minutes for 2 takeaway coffees? Nowhere near good enough. UPDATE: Months later and still offering slow, grumpy, inattentive service.
Food: GoodDecor: GoodService: Poor - Fair
Public - a year ago
reviewed a year ago
25 reviews
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I had a truly awful experience for breakfast at this place. It started with surly, grumpy service and rounded out with overcooked, salty, bland food. The finale was the waitress who, whilst collecting a plate still half full of food, didn't bother to ask if everything was OK (which you would imagine would happen if customer satisfaction was important). Very disappointing all round.
Public - 11 months ago
reviewed 11 months ago
The range of products (both in terms of breadth and quality) is amazing and their support of local producers is fantastic. Many of the products that I used to have to visit the central markets for are stocked here (some at better prices than I'm used to). I'll definitely be back!
Public - a year ago
reviewed a year ago
Really friendly service, really good food and food value to boot
Public - 2 years ago
reviewed 2 years ago