I hereby wholly, and without reservation, rescind my previous praise for Google's Play Store hardware support. After an initial positive experience, the level of customer service provided has since descended into unfunny buffoonery of the highest order.
Having had a problem with the charging cradle for my android wear watch (a known engineering shortcoming as it turns out), I called Google to arrange a replacement. Instead of simply supplying a replacement cradle (the simple option), they insisted that the watch, cradle and all other accessories be replaced (and that I had to have a hold/charge placed on my debit card from the time of replacement order until the faulty item was received back in their warehouse).
I received a replacement watch which did not work at all, so I called Google to suggest that I keep the good cradle and return the broken cradle along with the dead watch to them. They said if I did that I would likely end up paying for the faulty replacement watch and instructed me to return either the good watch with the broken cradle or the dead watch with the good cradle. Only then would they send yet another watch to (hopefully) resolve the situation.
So today, after I advised Google that my watch had been received at their warehouse, I received an email saying that I needed to order the replacement and that they would place yet another hold on my debit card!! Thankfully, in anticipation of just such a jerk-around, I had ordered a replacement cradle at my own cost so I have instructed Google to cancel my warranty claim, refund the charge for the returned dead watch on my card and say goodbye to any future play store hardware purchases from me!
A textbook example of inflexible, process driven, non-customer focussed "service". It shits me to say this, but Apple wouldn't do this to a customer (and there are very few occasions where I say that Apple is superior to Google these days).