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Mad City Sales
Used Car Dealer
Today 9:00 am – 7:00 pm
7 followers|566,969 views
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99 W Beltline Hwy Madison, WI 53713
99 West Beltline HighwayUSWisconsinMadison53713
Used Car DealerToday 9:00 am – 7:00 pm
Monday 9:00 am – 7:00 pmTuesday 9:00 am – 7:00 pmWednesday 9:00 am – 7:00 pmThursday 9:00 am – 7:00 pmFriday 9:00 am – 6:00 pmSaturday 9:00 am – 4:00 pmSunday Closed
Hours listed are split Sales and Service.

FOR THE PEOPLE PLEDGE®

WE ARE A DEALER FOR THE PEOPLE®. THAT MEANS WE PUT OUR CUSTOMERS FIRST, BEFORE EVERYTHING ELSE. WE BELIEVE THAT EVERYONE DESERVES TO DRIVE A NICER, NEWER CAR TODAY. OUR BUSINESS IS NOT SELLING CARS. OUR BUSINESS IS FINDING SOLUTIONS TO THE EVERYDAY PROBLEMS THAT KEEP MOST PEOPLE STUCK IN A CAR THEY HATE. WE’RE ON A MISSION TO CHANGE THE WORLD BY HELPING PEOPLE GET THE CAR THEY WANT AND DESERVE. OUR GOAL IS TO BE A TRUSTED ADVISOR IN THE PROCESS
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Review Summary
3.7
92 reviews
5 star
51 reviews
4 star
9 reviews
3 star
1 review
2 star
11 reviews
1 star
20 reviews
"Go to a real dealership and explain your situation."
12 reviewers
"Absolutely Unbelievably Great Car Buying Experience!"
4 reviewers
"The radio ads are horrible and childish."
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Brendan Delaney
4 weeks ago
They were running a deal where you could trade in a car that still had money owed on it. They allowed my wife and I to get rid of our old Honda and upgrade to a slick new Nissan Altima. The service was fantastic and the entire sales experience was pleasant from start to finish. Eddie helped us find the car that was the right fit for us and made sure we were happy before we left the lot with our new ride. Highly recommended and we will definitely be back for our next auto purchase.
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Melanie Olsen
a month ago
I brought my van in for an oil change and 21 point inspection purchased on Groupon. I loved the customer service and the detailed explanations of some other services that my van really needed after the inspection was done. They hustled to get it all done in one day so that I could pick up my daughter at a specific time, which was so helpful. I was also really impressed by the great customer service showed by everyone in the service department. Honestly, from the person behind the counter to both the people who dropped me off and then picked me up from my office (yes, they did that for me) so that I could go back to work...everyone seemed invested in their work, loved their jobs and in turn it was obvious that they cared. It's sad that that kind of service feels like an exception these days, but it was noticed by me and very much appreciated! Highly recommend.
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Chue Lo
2 months ago
Went in to look at their inventory, what a shame, they run their business backwards, they wanted to run my credit before showing me their inventory. SMH. I had to tell the sales person my ballpark credit score before he was willing to show me what they had in the lot. Def will not be buying a car there. BTW the giftcard they offered, its not worth it. Congrats to those who were able to purchase car from there but definitely I will not be one of them.
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stephanie bailey
7 months ago
I spent quite a bit of time with sales associate Gabi and couldn't give her a higher rating for working with me to get me in a great car. I wasn't sure what I wanted when I went in there and Gabi was very patient and accommodating by letting me look at and test drive several different cars. Gabi and Frank stayed past closing time to make sure I was satisfied and understood all the terms in the financing as well as making sure I was satisfied with my car. 1 month later and still trying to get some issues resolved with my car. I'm also STILL waiting for that free oil change for writing a good review. Follow up from the sales staff has been pretty much nonexistent, but the service team has been in contact. Changing my rating from 5 to 4 because of these issues.
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Ethan Mallory
2 weeks ago
Advice from someone who researches dealerships: Behind their witty radio ads and "For the people" slogan, is a deceitful company. They do not post their prices online for a reason, so you think you're getting a good deal, when you are not. The goal is to get you there so they can pressure you into a deal. Their target is people who do not know much about cars or the market. Research and use online tools like Autotrader BEFORE you purchase a vehicle from them. A car on the lot was priced $5,000 more than other dealerships in a 100 mile radius. I was told "well you can go there then". Their selection was poor and I wouldn't be surprised if other people have had maintenance issues after purchasing. Long story short: Check reviews for dealerships and go to a reputable one. This isn't a reputable one.
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Cassandra Barton
a month ago
Honestly the only decent thing about this place is the sales person I spoke with seemed very nice and knowledgeable. However, the second I got my car, and experienced issues with the car, he wasn't as interested in providing the service he had before. The car itself I had gotten had a small exhaust leak and when I had complained about it, they originally didn't want to fix it but eventually I talked them into it. Then a couple weeks after owning the car, the check engine light came on which they were not at all willing to fix even though I had a basic warranty. But my warranty only covered oil parts. Now 6 months down the road the engine is completely shot and I have to replace it. Nothing but problems with this place so use caution in purchasing a vehicle here. Another note, my sister and I both got cars from here the same day, she ended up having to trade the original vehicle for another because it had so many issues and even the car she has now is also having problems. Be very very carful of this slum dealership. If it sounds too good to be true, it is!
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Michael Anthony
a month ago
If I could give zero stars I would. They are shady, no pricing online or on lot. Sales people are unprofessional and so are the managers. Wanted me to put down money, which I had, told sales person I could put money down if need be. Kept pressing me to "see" the money to prove I had it?? Didn't even introduce himself properly or tell me his name or ask mine? Told me I needed $1500 down, said I had it, then he needed $2000 down, then $2500. All before we even test drove or looked at a car? Most cars you see on their website are not on their lot. Seen three Honda Civics on their site that morning, had NONE on lot. Don't waste your time, went to Schoepps and they were great, no hassle, worked with me since I have bad credit and believed me when I said I had a down payment without me having to pull out cash. Don't go here, you're gonna get ripped off and their "specials" they advertise are bogus and won't apply to you.
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Kris White
4 months ago
I am not writing to scare anyone away but this place is the worst for anyone buying a car. I have bought 3 cars from this guy’s hoping for a decent one each time but each time I am disappointed. This time around I walked in stating I wanted to buy a Honda Civic or a Honda Accord. So the first sales guy I worked with tried selling my Nissan Sentra which is NOT a Honda. The most annoying part was that I had to explain this concept to an associate and a manager. I did end up getting a card but the sales process was laughable. Now I have had my 2012 Civic for about a year. It has 40k on it and it already needs wheel bearings. I asked for a Carfax and never got one…. Come to find out the car has like 30 Carfax records but the Salesman told me there wasn’t more than 5 and those records were all from oil changes (said the salesman). Also I was sold a car with 32k on it and Mad Ciry lost the other key… They said they would work with me to get another one but now they pretend like they never told me that…. What I joke. DO NOT SHOP HERE.
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