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Mad City Sales
Used Car Dealer
Today 7:00 am – 7:00 pm
7 followers|449,473 views
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99 W Beltline Hwy Madison, WI 53713, United States
99 West Beltline HighwayUSWisconsinMadison53713
Used Car DealerToday 7:00 am – 7:00 pm
Monday 7:00 am – 7:00 pmTuesday 7:00 am – 7:00 pmWednesday 7:00 am – 7:00 pmThursday 7:00 am – 7:00 pmFriday 7:00 am – 6:00 pmSaturday 9:00 am – 4:00 pmSunday Closed
Hours listed are split Sales and Service.

FOR THE PEOPLE PLEDGE®

WE ARE A DEALER FOR THE PEOPLE®. THAT MEANS WE PUT OUR CUSTOMERS FIRST, BEFORE EVERYTHING ELSE. WE BELIEVE THAT EVERYONE DESERVES TO DRIVE A NICER, NEWER CAR TODAY. OUR BUSINESS IS NOT SELLING CARS. OUR BUSINESS IS FINDING SOLUTIONS TO THE EVERYDAY PROBLEMS THAT KEEP MOST PEOPLE STUCK IN A CAR THEY HATE. WE’RE ON A MISSION TO CHANGE THE WORLD BY HELPING PEOPLE GET THE CAR THEY WANT AND DESERVE. OUR GOAL IS TO BE A TRUSTED ADVISOR IN THE PROCESS
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Review Summary
3.8
84 reviews
5 star
49 reviews
4 star
9 reviews
3 star
1 review
2 star
11 reviews
1 star
14 reviews
"Next time I purchase a car I will definitely go back to mad city sales."
29 reviewers
"Thank you Meg and Jessica for my new car I love it."
8 reviewers
"Go to a real dealership and explain your situation."
12 reviewers
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Kris White
a month ago
I am not writing to scare anyone away but this place is the worst for anyone buying a car. I have bought 3 cars from this guy’s hoping for a decent one each time but each time I am disappointed. This time around I walked in stating I wanted to buy a Honda Civic or a Honda Accord. So the first sales guy I worked with tried selling my Nissan Sentra which is NOT a Honda. The most annoying part was that I had to explain this concept to an associate and a manager. I did end up getting a card but the sales process was laughable. Now I have had my 2012 Civic for about a year. It has 40k on it and it already needs wheel bearings. I asked for a Carfax and never got one…. Come to find out the car has like 30 Carfax records but the Salesman told me there wasn’t more than 5 and those records were all from oil changes (said the salesman). Also I was sold a car with 32k on it and Mad Ciry lost the other key… They said they would work with me to get another one but now they pretend like they never told me that…. What I joke. DO NOT SHOP HERE.
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Masked Jackal
2 months ago
I purchased a 2007 Honda Accord from Mad City Sales about 3 weeks ago. I traded in my old car, a 2000 Ford Focus, which we can't get started and is parked in a grocery store parking lot. Mad City Sales agreed to the trade in "as is" and they agreed to send a flat bed to pick the car up. We signed the title and sent it to Mad City Sales. We left the key in the glove box just as they instructed us to do. It's been 3 weeks and they still haven't picked up the 2000 Ford Focus from the grocery store. We have gotten a visit from a city official where we live asking us what we're going to do about the car, and we've explained to them the situation. I've tried calling Mad City Sales a few times and have left messages for someone to call me back, and I have yet to receive a phone call. The 2007 Honda Accord that I purchased from Mad City Sales also had a piece of trim sticking out a ways from the front driver's side wheel well when I first test drove it. The sales rep that I dealt with, Julianna, ensured me that Mad City Sales would fix it. I thought that they did because when I picked the car up from the dealership the piece of trim wasn't sticking out anymore. However, when I got home and looked at it closer, I realized that they didn't fix the piece of trim. They ripped it off of the car completely. I'm thankful that Mad City Sales was able to get me a car loan when I was in a pinch, but the treatment that I have endured from them is absolutely ridiculous!!! I feel like I've been treated like garbage. It's been 3 weeks since I traded in my broken down car that they said they were going to pick up, and now I could potentially be facing trouble from the city I live in and/or the police because Mad City Sales said they would pick up my old broken down car and haven't done so. I'll never do business with them again, and I would never recommend them to anyone.
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Rebecca Levander
3 months ago
I spent a good amount of time with Juliana and there truly aren't enough words to describe how wonderful she was. Juliana did everything she could to get me into my 2012 Ford Focus and I couldn't be happier. Jason her manager was wonderful as well he was very up front about all the things we were going through and helped me understand all that I was doing. Everyone I have come in counter with from Juliana, Jason, Frank and even the service department have been fantastic!!
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Joe Shorette
3 months ago
I emailed one time about a question I had, over a year ago. That was it. Every few weeks or so, they will call me non stop for three days straight, plus text me everyday. I've already told them I'm not in the market and won't be for at least 5 years. I worked at a dealership, constant harrasment does not sell cars. People either need a car or they don't. It's not like when they call me tomorrow, I'll be in the car buying mood and be glad they called, otherwise I would have no idea where to find a car. I've also worked in advertising. If there are that many adds being placed, they are charging you TOO MUCH MONEY. Advertising is expensive, especially at the times and places they advertise. They are ripping off people with poor credit. Don't buy into the hype. Go to a real dealership and explain your situation. They will actually help you.
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stephanie bailey
4 months ago
I spent quite a bit of time with sales associate Gabi and couldn't give her a higher rating for working with me to get me in a great car. I wasn't sure what I wanted when I went in there and Gabi was very patient and accommodating by letting me look at and test drive several different cars. Gabi and Frank stayed past closing time to make sure I was satisfied and understood all the terms in the financing as well as making sure I was satisfied with my car. 1 month later and still trying to get some issues resolved with my car. I'm also STILL waiting for that free oil change for writing a good review. Follow up from the sales staff has been pretty much nonexistent, but the service team has been in contact. Changing my rating from 5 to 4 because of these issues.
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Cindy Schumacher
2 months ago
Isacc was a very knowledgeable sales person. Isacc took the time to go over all of our options. He made sure that we were approved for financing before we even looked at a vehicle. His dedication to his job is wonderful. In addition to Isacc, Frank in Finance worked with us to find us a bank that would work with us in financing our new "used" car. We couldn't be more happier with our Honda Pilot. I also need to add that we discovered a few things that needed a double check after we left the lot on Saturday. I have to commend Mad City Sales with their dedication to us as they are "as I type" making all items right on our vehicle. We could not be happier and recommend the Team at Mad City Sales to anyone looking for that right fit.
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Tasha Robinson
3 months ago
I received the best customer service that I have ever received while purchasing a vehicle. I went into Mad City Sales with no expectations and really no clue of which vehicle I wanted. Harmony (my sales person) provided excellent direction and patience which ended with me purchasing a vehicle. I've always wanted a Nissan Altima and she picked the perfect one for me and I couldn't say no! Thanks again Mad City Sales!!!
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Justin Hilt
2 months ago
I am a former employee who quit because Pat and Steve continue to lie to the people and scam them with there phony sales and lemon cars. Do NOT do businesses with them. My fiance Cecilia Rojo is quitting next week because she cant stand there abuse and feels sexually harrassed somtimes.

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