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Verified local business
Mackays of Cambridge Ltd
Tool Store
Today 7:30AM–5:30PM
9 followers|682,979 views


Trend Routing - Scribe master Pro
Quick and accurate method to scribe skirting and dado rails using a router.
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Read the article about +Richard Mackay's latest video on the DIY Week  website
Shoppers in Cambridge have come to know and love Dickie, the mannequin who stands outside their local hardware shop - but now...
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A 'mannequin' in Cambridge left one young shopper flat on his back in shock and others jumping out of their skins as they took selfies with the 'dummy'. The Dickie Mackay model stands outside...
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Watch as +Richard Mackay surprises members of the public on East Road, Cambridge.
Surprise Selfies with Dickie Mackay (Mannequin - Cambridge)
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News - Mackays employs a not-so-dumb approach to promotion
Dickie Mackay is a mannequin used by Mackays of Cambridge as a promotional tool and most recently he was filmed cycling aroun...
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The Adventures of Dickie Mackay - Le Tour
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Contact Information
Map of the business location
85 East Rd Cambridge CB1 1BY UK
85 East RoadGBCambridgeCB1 1BY
+44 1223
Tool Store, Business Service
Tool Store
Business Service
Construction and Planning Services
Today 7:30AM–5:30PM
Tuesday 7:30AM–5:30PMWednesday 7:30AM–5:30PMThursday 7:30AM–5:30PMFriday 7:30AM–5:30PMSaturday 9AM–5PMSunday 10AM–4PMMonday 7:30AM–5:30PM
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Review Summary
25 reviews
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18 reviews
4 star
4 reviews
3 star
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2 star
1 review
1 star
2 reviews
Hardware shop specialising in power, hand and garden tools with DIY kit, electricals and fireworks.- Google
"Lots of staff, all of them helpful but not pushy."
"They ignored the Sales of Good Act 1979 on faulty products."
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Antonio de Abreu's profile photo
Antonio de Abreu
2 weeks ago
This is without doubt the best hardware store I have ever been too. The array of products they have & their stock levels are just mind boggling. Staff are very knowledgeable too.
Owen Croom's profile photo
Owen Croom
2 months ago
Fantastic customer service. Was assisted by Mark, very helpful and extremely helpful to deal with. Thank you Mark :)
Ken Gill's profile photo
Ken Gill
a year ago
The finest ironmongers/engineering supply house I have ever found in over forty years as a buyer. The staff are superb
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John Hanon
a year ago
Terrible after sales. They ignored the Sales of Good Act 1979 on faulty products. They try to fob you off onto the manufacturer and then introduce obscene fees if a fault doesn't exist in order to dissuade you from returning the faulty item. For being such a long established company, you would think they would know better.
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Mike Hoffman
3 weeks ago
Amazing range of goods, and excellent customer service with staff that always go the extra mile when it comes to helping out, if they have not got it, they will get it and always have great gift ideas too.
DiegoCecio's profile photo
10 months ago
On Saturday 5/3/2016. I found two young boys and a third one a little bit older chatting behind the counter. The shop was almost empty. I asked for some advise regarding a paint I needed. The older one just vaguely pointed the section of the shop with paints without even getting out of the counter. I asked more information (I needed some advise) but he told me they didn't have the paint I was looking for and to go to another shop. The result was that I actually went to another shop where I was advised properly and where I bought the same paint I spotted on Mackay's shelf. I wasted time and Mackays lost 4 times (by redirecting my money to another shop and by paying three employees for mistreating a potential client). I bet the manager of the shop would have treated me in a completely different way. In fact my past experience in this shop had been completely different. The staff was very helpful and competent. Unfortunately I guess that bad apples are everywhere.
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Response from the owner - 10 months ago
Very sorry to read that you have had a bad experience sir. Thank you for bringing this matter to our attention. We do hope that this has not put you coming in to our shop in the future. Rest assured that your comments are being taken very seriously and investigated. We have built a reputation for giving good service and that is why our company has been trading for over 100 years. Yours sincerely Neil Mackay
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Barry Johnson
a year ago
Old school hardware shop where you can say "I need a 10.2mm drill but for tapping an M12 1.75 pitch hole in mild steel" and not be looked at like you just spoke a foreign language. Genuine experience from the staff here gives the kind of experience you need when asking for something niche. I will keep on going back for sure.
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Richard Morley
a year ago
I first went into Mackays when I was about 6 years old with my father. He's a model engineer and I have fond memories of the shop back to the Mid 1980's. For as long as I can remember I have been a customer at East Road, and have never had a bad bad experience. Service is alway great, advice and range is also extensive. There's no need to feel intimidated by questions as quality, friendly free advice is always available. It comes as no surprise that they have been trading for over 100 years, by the same family. well worth a visit - Even though It's not about 40 miles away from me.
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