Response from the owner - 6 months ago
Update-11-2: We have worked out the confusion with Pet fees and issued a check .
Thanks for the review, and constructive feedback as it is important to hear where we can improve. Our preferred employer list has around 20 companies in the Kansas City area including, but not limited to; Cerner, Sprint, Crown Center, the local fire department, police department and many others. I think some of the confusion comes from the fact that we do non-refundable pet fees, and not deposits. $100 of that fee is refundable. (note that this deposit policy has changed since last year for new residents on the new lease). Even though it sounds like there was some damage, we are trying to return most of your refundable portion. It sounds like it just could be a forwarding address issue, because I do see 2 checks were cut as you mentioned. I will reach out to you via email. Thanks and we will escalate the issue of being more diligent about getting the forwarding address written down on the move-out forms.