Once Dynamics AX, or any other complex information system, is up and running, the team that helped launch it typically moves on to other projects. In the case of outside consultants, the move is over to other clients. It is a logical next step for them, but it means those with the most system expertise and experience are often no longer available to answer questions, troubleshoot and handle maintenance and upgrades.
To remedy this support situation, some Dynamics partners now market ongoing post-installation support services. More than technical support, these plans are focused on providing the regular services that a Dynamics AX system requires but that might call for specialized skills that some clients, especially small and mid-sized organizations, don't keep on staff.
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