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Luke Brynley-Jones
Works at Our Social Times
Lives in Cambridge, UK
732 followers|60,101 views
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How do you get customer-facing teams, which often have very different goals, collaborating on social media? Here are 5 ways...
Marketing, service and sales play a key role in defining customer experience, but how do you get them collaborating on multiple social media channels?
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Did you know what the first ever Youtube video was? Nice to take a look back in time...
February 14th might be an important date for lovers, but for YouTube lovers tomorrow marks a 10 year anniversary. In this post we look back at YouTube's amazing
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85% of people say a peck on the cheek is OK on a first date. But what's the equivalent in marketing? 
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Quick read - my summary of Dave Chaffey's latest UK digital marketing report - e.g. 33% of marketers say that organic use of social media drives “significant volumes of leads and sales at an acceptable cost per acquisition (CPA)”, really?
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Instagram getting 50x more engagement than Twitter, Facebook growing at just 2% while Tumblr piles on 120k users a day... What were the most amazing stats of 2014? Some ideas here...
We've identified eight of the most telling social media statistics for 2015. What are the key channels for your social media strategy on, and why?
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Luke Brynley-Jones

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Nice case studies - AO.com, KLM and General Motors...
Getting multiple teams to co-ordinate on social media isn't easy. Here are three great examples of integrated social media strategies, each of which offers a different insight into
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How can organisations wean themselves off internal email comms? Some suggestions...
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In 2012 Deloitte predicted that by the end of 2013, 90% of Fortune 500 companies would have partially or fully implemented an ESN. Has this come to pass? Sort of - and yet, email overload remains a major issue.

When do internal comms move toward collaborative tools and what's the catalyst for when this happens?

Here's my analysis of the evidence, taken from a recent webinar.
This free, in-depth white paper explores one of the most critical questions facing large organisations today: how can we wean ourselves off email? The document contains 20-pages of facts, best practice and advice, plus two Enterprise Social Networking case studies from leading UK brands.
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Snapchat gets more interesting - and reduces snooping...
Snapchat now has a Discover feature, which will let you see content from brands like Yahoo!, Cosmopolitan, MTV and National Geographic to name a few.
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Great selection of our best social media blog posts from 2014. Lot's of useful insights.
We're taking a look back at the most popular blog posts from 2014, which includes tips for social media advertising, case studies and a host of statistics!
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I've just published a post with lots of stats and insights about how internal communications is changing with mobile + social. Worth a read, if I say so myself.
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Have him in circles
732 people
Nathan J. Snow's profile photo
shmshir ali's profile photo
shohidul islam's profile photo
Ken Watson's profile photo
Jules Horne's profile photo
Selena Chan's profile photo
Georgina Dunkley's profile photo
Justin Kirby's profile photo
Business Communication Revolution's profile photo
Work
Occupation
Founder & CEO of Our Social Times - Social Media Consultant & Speaker
Skills
social media marketing, social media strategy, social media monitoring, social media speaker, social media management... You get the picture.
Employment
  • Our Social Times
    Founder & CEO, 2009 - present
    One of the UK’s most experienced social media consultants. A passionate advocate of the “socialisation” of business and the need for online customer engagement.
Basic Information
Gender
Male
Other names
oursocialtimes
Story
Tagline
Social Media Consultant, Conference Host & Speaker
Introduction
I'm one of the UK's most experienced social media consultants, advising clients such as Orange Business Services, Blue Square and The Telegraph Media Group, as well as start-up and celebrities.

I'm a regular conference host and speaker on all things 'social' in the UK, US and Asia. I also run social media training courses and write for Our Social Times, econsultancy, The Social Customer and various other 'social business' publications.

Bragging rights
Listed as one of the Top 12 European Social Media Influencers by Salesforce.com in 2012, co-founded School for Start-ups with Doug Richard in 2009, co-founded etribes.com in 2005
Places
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Currently
Cambridge, UK
Previously
London, UK
Not very good treatment - then out of the blue they said I'd missed appointments and would need to change dentist. No reminders, no courtesy call - just a quick way of shedding NHS patients. I'm more than happy to move - but still, it leaves a bad taste.
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reviewed a month ago
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