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Loyalty Gator Inc.
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Salesforce: 68% say it’s very important to interact with a salesperson who understands their needs while 44% typically know more about a product than a store associate. Do we need more focus on staff training and engagement for a better retail experience? http://ow.ly/meV130iNegt
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Sending some extra love to our awesome clients today! You guys are the best and we're so grateful to work with you today and every day :)
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The importance of businesses responding to reviews has increased | Positive reviews make 73% of consumers trust a local business more | Yelp and Facebook top review sites - Check out more findings via the "Local Consumer Review Survey" by BrightLocal http://ow.ly/yWPE30hSNdq
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In addition to reduced turnover & increased company costs, employee retention is a key factor in your customer service experience. Companies that focus on employee recognition see positive impact in engagement. Check out recognition benefits, stats & tips: http://ow.ly/TYYY30gWWTm
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Spooky Customer Stat: 3 in 5 Americans would try a new brand or company for a better service experience - American Express Survey
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Amazon ranks #1 on 2017 Annual Loyalty Leaders List, with data from 49,168 consumers, age 16-65 - Brand Keys Report: http://ow.ly/eEvV30g163L
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Spooky Customer Service Stat: 91% of unhappy customers will not willingly do business with you again - Lee Resources
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Spooky Customer Service Stat: According to consumers, service agents failed to answer their questions 50% of the time! - Harris Interactive
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Spooky Customer Service Stat: News of bad service reaches more than twice as many ears as praise for a good service experience - White House Office of Consumer Affairs
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Spooky Customer Service Stat: 78% of consumers have bailed on a purchase due to a poor service experience - American Express Survey, 2011
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