Response from the owner - 4 months ago
A few facts may be in order here. First, your emails cautioned us to your sensitivity to "dryer sheets, air fresheners, and fragrances". We complied as we had earlier in the week for another couple with similiar concerns. They were very pleased with our efforts. In preparation for your stay, room windows were left open, no dryer sheets were used on the bedding, and as a rule we do not use fragrances or air fresheners ever. The following morning when you let us know your continued concerns of bedding odors, everything was washed again (with an extra rinse) per your request. Extra throws and bedding were removed from the room per your request. The door and fan to your cabin remained open as requested while you were gone untill later in the day when we had a passing rain storm and other guests started arriving home and touring the gardens near your cabin. At this point around 3;30 PM we secured the fan and closed your door for those concerns. Concerning breakfast, no sausage slices or hash browns were served on the mornings you were here served. We always have more of everything in the kitchen staying warm. Seating on the porch is available to those who don't want to sit with other people, and even served in room if requested ahead of time. In the end, we are very sorry that our efforts to accommodate your needs fell short. As a AAA Four Diamond Inn we strive to not just meet, but exceed all of our guests needs and have for over 18 years. We are still perplexed about what else we could have done for your sensitivity to odors. We are very sympathetic as Anne is very allergic to cigarette smells to the point of her sinuses swelling and burning. Perhaps your proximity to our gardens might have been an issue (fragrance, e.g lilacs and azaelas). Hope you will reconsider and try us again in the future.