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Louise Worsley
79 followers -
Sharing project experiences for over 25 years
Sharing project experiences for over 25 years

79 followers
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When rolling out new IT infrastructure to a large number of client sites, it is tempting to consider it to be the same project over and over again.  But while the project may be justified in terms of the standardisation of technologies across the…

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Sometimes, communication is not about coordinating stakeholder action, but about inspiring stakeholders to take action of their own accord.  This kind of communication is almost always about capturing hearts and minds—the mobilization and alignment of…

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Stakeholder engagement is one of the most important factors in the successful delivery of projects. On 24th February 2017, the Cape Town PMO forum hosted by PwC deliberated over what role the PMO should play in promoting good stakeholder engagement on…

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‘Communication as persuasion’ attempts to change the positions of stakeholders and align them with the aims of the project. In these projects, the resistance to the change is often high, and the agendas of the different stakeholder groups varied. Neither…

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Lessons from upgrading browser software When IT recommended to the business that a simple PC software upgrade was needed, nobody thought it would be a major problem. Within six months the software would no longer be supported.  Of course, it was a large…

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This case was presented at the PMSA conference in November 2016.

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Communication as marketing is not designed to create actions or to sell a specific solution, but to promote the project. Here the important questions are around what can we do that is likely to be well-received by those stakeholders that matter, and how…

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Projects must at all times ensure that members of the project are aware of what their role is and what is expected of them regarding decisions and actions. There are certain circumstances that arise in a project which results in the need for ultra-high…

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In information-seeking, the ‘who,’ ‘what,’ and ‘how’ questions are critical. Who should we be speaking to about what, and most importantly, who has the authority and expertise to answer the questions. This demands an excellent understanding of the…
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