Extended Warranty? WHAT Extended Warranty???
If you're considering buying a +NOOK
or two from +Barnes & Noble
for the folks on your Christmas list this year, let me tell you a little bit about our experience with our eight (8) Nook tablets and the extended warranty that we purchased for each one.
1. When we purchased the tablets and the extended warranties, the cashier had to go through quite a process to register our devices and attach the warranties to them. Because they were officially registered in the system, we were told that we didn't need to hang onto our receipts but, luckily, we did.
2. One of our tablets is dead and needs to be replaced. Ralph went into the store and after the person who was helping him couldn't get the tablet to charge or turn on, he logged into the system to start the warranty process for that particular device and lo and behold, he found that we had NOT
purchased the extended warranty. Ralph then showed him the receipt showing that we HAD
purchased the warranty and what do you know, they FOUND
3. B&N didn't have a comparable tablet in stock and tried to up-sell Ralph into another tablet that wasn't quite as good as what we were trying to replace so we opted instead to have a replacement mailed to us. We were told that we would receive an email within 24 hours with shipping information as well as instructions on how to return the dead tablet. We also had to give a credit card number that would be charged $150 if the old tablet wasn't returned within 14 days after receipt of the replacement.
4. Two weeks went by with no email and no tablet in the mail. Since then Ralph has called the warranty service TWO more times, each time being told that there was no warranty on the device only to have it found miraculously after Ralph let them know that he had the receipt showing that we had purchased the warranty and both times we were promised the same things and both times nothing ever happened.
As it stands now, they have no replacement tablets in stock (the reason they say that we never received an email with shipping information) and have no idea when they will. We can settle for a much smaller tablet, both in physical size and storage, now or we can wait. The problem with waiting is that the extended warranty will expire in December. Seems to us as if B&N is trying to wait the warranty period out.
SO...word to the wise. If you buy a Nook and an extended warranty, keep your receipt and hope that God doesn't use the experience to help you learn patience. :) +NOOK