Run from this company as fast as you can, they lost my backups and cancelled my account when I asked for a resolution. Their backup solution is broken; so dont trust it with anything valuable. I paid them to do one thing; and in a time of need they failed to do a simple job. I lost all the pictures of my sons birth because their software doesn't work as promised. Try downloading your pictures from your account, the download works but the files are corrupt. Good Luck to all, and I hope you dont have the same issue. $2.99/mo is not worth the loss of such valuable memories in my opinion. Free solution is owncloud, switch now and save your data.