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Longo Lexus
Lexus Dealer
Today 10AM–8PM
66 followers|3,100,602 views
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Longo Lexus

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Is rear-seat entertainment for the kids a MUST or a PLUS?
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We are still collecting beanies for Children's Hospital LA patients. Thank you for your donations.
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Need a little retail therapy? We've got you covered.
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Weekend Planner: 20 Cool Things To Do In Los Angeles http://bit.ly/2jFi7JY

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Dream of owning a Lexus? Come see us! #MakeYourDreamComeTrueDay
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Take advantage of this oil change special and other service specials to keep your Lexus in top performing condition. http://bit.ly/2j00Pun
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Cheers to our Employee of the Month James Nguyen! James is an undeniable car nut; when he’s not purchasing cars to showcase Longo’s pre-owned inventory, he works on his cars or builds them from the ground up! His passion for Lexus extends to organizing Lexus Enthusiast events, along with being actively involved with Club Lexus. He’s a great team member and makes Longo stand tall.
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Sriracha In Everything – The Hottest Lexus IS Ever http://bit.ly/2joLcN5

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Come see us for the Winter Collection Sales Event going on now!
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With the All-New 2018 LS, Lexus Reimagines Global Flagship Sedan http://bit.ly/2j03m7Q

With the All-New 2018 LS, Lexus Reimagines Global Flagship Sedan | Lexus
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Lexus LC 500: You Won’t Believe Your Ears http://bit.ly/2jl8wYq

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The destination is only half the journey. Enjoy the ride. #LexusNX
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Contact Information
Map of the business location
El Monte Shopping Center 3530 Peck Rd El Monte, CA 91731
3530 Peck RoadUSCaliforniaEl Monte91731
(855) 902-0017longolexus.com
Lexus Dealer, Auto Body Shop
Lexus Dealer
Auto Body Shop
Auto Parts Store
Auto Repair Shop
Car Dealer
Car Detailing Service
Garage
Peinture
Used Car Dealer
Vehicle Repairs and Services
Vehicles Parts
Workshop
Today 10AM–8PM
Sunday 10AM–8PMMonday 9AM–9PMTuesday 9AM–9PMWednesday 9AM–9PMThursday 9AM–9PMFriday 9AM–9PMSaturday 9AM–8PM
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Review Summary
4.1
103 reviews
5 star
68 reviews
4 star
13 reviews
3 star
3 reviews
2 star
1 review
1 star
18 reviews
"Great service center, great staff, great service lobby."
"Of all the dealers that replied Longo send me the Invoice and a great price."
"Service consultants seemed a little lost and unprofessional."
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All reviews
Bahaeddin Hassan's profile photo
Bahaeddin Hassan
3 months ago
This all happened 8 days ago and it's still bothering me. These people lost a star because they didn't have the vehicle I was looking for. Another star because they lied and said they did just to get me through the door. Another star because of the process there customer is put through when calling to check for certain vehicles in inventory. And last but not least, they lose another star because the store manager tried to correct me when I said that it was bulls*** that they had me drive from orange county in traffic thinking they had what I was looking for. Longo Lexus must be a sacred place because when I said that this was bulls***, the manager, Kevin Holly took his glasses off and threw them on the counter in frustration and tried telling me to watch my mouth. As if I screamed it out and caused a scene when I said it. Actually, he was the one who caused a scene. His sales girl followed me out to my car and apologized for his behavior. As I was getting in my car, Kevin Holly walked outside to help another customer with a grin on his face from ear to ear. I ended buying my car from Tustin Lexus. I dealt with Jason and Andy. They're good people and they're prices were reasonable. I can't tell you if they were cheaper than longo because we never got that far.
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Response from the owner - 3 months ago
My name is Kary Loefler, Guest Relations Director for our campus. I wanted to publicly acknowledge your posting and apologize for your disappointing experience with our dealership. We pride ourselves on offering a level of personal service that is among the best in the world and it greatly concerns all of us when we fail to live up to the expectations of our guests. Because the voice/experience of our guests are important to us I wanted to research this matter and inform you of my efforts by pulling all logged calls with Kevin Holley, Linda Hur and Jennifer Villatoro. In listening it appeared there was transmitting / receiving delays on the phone that was being used (quite a bit of pausing). During your conversation with J. Villatoro, you had inquired if the vehicle had blind assist and a second row following a very long pause. J. Villatoro responded yes, it has a blind spot monitor and second row seating. There is a mention of the captain seats towards the end of the conversation, Jennifer agreed to set the appointment and reiterated she would text you her information in case you needed to call back in. This call has been shared with her reporting manager for training purposes. K. Holley also shared his feedback on the conversation you and he had the other day. In closing, we recognize that you have a wide selection of dealers from which to choose, and we really do appreciate the opportunity to serve you even though we were not able to make a deal. Sincerely, Kary
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Yobany Rodriguez
5 months ago
I was in the Service and Parts Center for more than 40 minutes until someone finally called us. Almost every single guy was flirting with the receptionist and on their phones ignoring us.
Response from the owner - 5 months ago
Good Afternoon Yobany Rodriguez, My name is Kary Loefler, Guest Relations Director for the dealership. I wanted to apologize for any inconvenience your visit may have caused. Because your experience is important to us, I would like to do some research pertaining to this experience. Because this is a public platform, I will not ask you to display any of your information (Customer # / VIN#), please feel free to reach me at 626.580.6057 or kary.loefler@longotoyota.com - I look forward to hearing back from you.
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Stephen Charlie
a year ago
Another great buying experience! Craig the sales manager and his team always take great care of our friends and family. Keep up the great work.....
jakeisha Gibson's profile photo
jakeisha Gibson
2 years ago
Rony Parada aka the bestest salesman ever. Yes, you heard it here. If you want to get a car and be treated well, go see Rony. After working with another salesperson that couldn't get me the car I wanted, I magically found Rony and he was able to find my dream car. Rony is extremely courteous, kind, and knowledgable. Everything was so easy. My car was parked out front when I arrived at the dealership. Rony is hardworking and everyone should buy a car from him :)
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Response from the owner - 2 years ago
Hello Jakeisha, I want to thank you for reaching out to me on Tuesday 1/20/15 by email and taking my call yesterday. I assure you that your feedback is very important to me and our employees here at the dealer. I'm happy Rony helped you find your dream car. I know how hard it is to find that perfect car and I know how every detail is important. I will be sure to not only send a copy of your wonderful review to Rony but also his management team. Thank you for sharing with us and our readers! I hope you are enjoying your dream car. Congratulations!!! Regina Cortes
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Edward Simms
6 months ago
They have very high standards. Best selection and organization.
Rachel Amin's profile photo
Rachel Amin
10 months ago
Special thank you to Sergio Orozco for helping me with my new RC350. I love it!
Response from the owner - 10 months ago
Hi Rachel, My name is Kary Loefler and I manage our online reputation. I just wanted to say THANK YOU so much and CONGRATULATIONS on your new purchased Lexus Woot Woo! I'm so delighted to read of the caring attention that was provided by one of our team members here at Longo Lexus, Sergio Orozco. I can't wait to share this review with him, I know it will make his day, it certainly has made mine. Make it a great day and keep spreading the word about Longo / Sergio, we can never have enough business Sincerely, Kary Loefler Guest Relations Director Longo Lexus kary.loefler@longotoyota.com 626.580.6057
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Art Taylor
9 months ago
Left Elisio several messages about a part that needed to be order and haven't received a call it's been a couple months. terrible service.
Response from the owner - 8 months ago
Good Morning Mr. Taylor, my name is Kary Loefler and I manage our online reputation. First allow me to apologize for any inconvenience this parts matter may have caused, your experience is very important to us. Because this is a public platform and I don't want you to display any of your personal information (phone number, email etc), please feel free to contact me directly at 626.580.6057 or kary.loefler@longotoyota.com so I can research this matter further. Thank you