Response from the owner - 3 months ago
My name is Kary Loefler, Guest Relations Director for our campus. I wanted to publicly acknowledge your posting and apologize for your disappointing experience with our dealership. We pride ourselves on offering a level of personal service that is among the best in the world and it greatly concerns all of us when we fail to live up to the expectations of our guests.
Because the voice/experience of our guests are important to us I wanted to research this matter and inform you of my efforts by pulling all logged calls with Kevin Holley, Linda Hur and Jennifer Villatoro. In listening it appeared there was transmitting / receiving delays on the phone that was being used (quite a bit of pausing). During your conversation with J. Villatoro, you had inquired if the vehicle had blind assist and a second row following a very long pause. J. Villatoro responded yes, it has a blind spot monitor and second row seating. There is a mention of the captain seats towards the end of the conversation, Jennifer agreed to set the appointment and reiterated she would text you her information in case you needed to call back in. This call has been shared with her reporting manager for training purposes. K. Holley also shared his feedback on the conversation you and he had the other day.
In closing, we recognize that you have a wide selection of dealers from which to choose, and we really do appreciate the opportunity to serve you even though we were not able to make a deal.