Response from the owner - a year ago
Dear Mr. Van Horn,
It is with pleasure that I read you enjoyed your recent group program at The Lodge at Torrey Pines. However, I am disappointed that there was some level of confusion with regard to your billing between the group engager, yourself, and the hotel. I would be happy to speak with you about this directly should you like to contact me at the Lodge.
Thank you for your comments. I look forward to speaking with you at your convenience.