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Here are four important resolutions all customer service agents should make in 2017:

http://lc.chat/resolutions-for-customer-service-agents

#customerservice #custserv #CX
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See what makes First Contact Resolution the metric to beat in 2017 (hint: it's even more important than the speed of your customer service).
About to draw plans for your 2017 customer service strategy? Make sure to include first contact resolution as it has a huge impact on customer happiness.
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If you have time to read just one story today, choose this one ;)

We've prepared a solid piece of meat! This report contains data from 245M (!) customer service conversations from 2015 and 2016. Check out the trends for 2017, high and low seasons, the best and the worst industries when it comes to customer service etc. Enjoy!

p.s. Join our AMA session on Twitter with the author of the report Jacob Firuta. We're starting at 11AM PST on Twitter (https://twitter.com/LiveChat)

#custserv #customerservice #CX #2017trends #custexp 
Learn what kind of service your customers will expect in 2017. Customer Service Report for 2017 offers the latest benchmarks for online customer service.
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khasim aja's profile photo
 
apakah transfer dri bank bni ke bca deposit bisa di proses
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"Business relationships are no different from private ones. If you want to keep strong relationship with your customers, you need to talk to and listen to them."

Here's how to improve relationships with your customers: http://lc.chat/relationship-marketing

#CX #custserv #custexp
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hi
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We have good news! The next episode of your favorite podcast is here. This time we're talking with Mat Patterson from +Help Scout about creating first customer service team. Enjoy!

http://lc.chat/building_a_support_team_podcast

#podcast #supportteam #custserv #customerservice
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Here's a step by step guide about setting up customized, proactive messages to engage with online visitors: http://lc.chat/how-to-engage-website-visitors

#CX #custserv #customerservice #LiveChat 
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It’s true that some people are natural born leaders who intuitively know how to make the best of each employee, but most of us need to learn it. See what you can do to become a great leader:

http://lc.chat/become-a-good-bosss
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Woah! The new episode of our podcast is here! This episode is all about content marketing. Check it out!

http://lc.chat/podcast-definition-of-content-marketing

#content #contentmarketing #podcast 
John Hall, the co-founder and CEO of Influence & Co., talks about the definition of content marketing. It's about providing value and building trust!
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Looking for a service to implement and staff LiveChat on your website? Use our base of experienced experts: http://lc.chat/LiveChat-expert-marketplace

#custserv #webdesign #customersupport #custserv
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We're very proud of all of the SupportHeroes who are using LiveChat!

In 2016 they handled 135M chats using our tool. That's something! Keep it up in 2017! ;)

#LiveChat #custserv #CX #SupportHero
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Wow
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Have time for only one story today? We recommend choosing this one :)!

Here are a few lessons from magical Disney on how to improve your customer journey: http://lc.chat/Disney_customer_service_lessons

#Disney #custserv #customerservice 
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Hola.

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"Emotions are unnecessary in customer service" or "Emotions are desirable and make customer service unique"? Let's find out!

http://lc.chat/emotional-intelligence

#custserv #customerservice #CX 
Emotions are crucial for the amazing customer experience. Here's why you should work on improving emotional intelligence!
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1 International Pl #1400 Boston, MA 02110
1 International Place #1400USMassachusettsBoston02110
(617) 275-2400livechatinc.com
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Karthik elearn's profile photo
Karthik elearn
a month ago
I am unable to post anything in my profiel,i am getting a error saying that they found some unusual activity happened,can you plz tell me how to fix this issue,as it is a very old and my brands account i dont want to loose it..
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Sabrina Morse
9 months ago
Response from the owner - 9 months ago
Hi Sabrina, can you please explain your rating for LiveChat?