If you have time to read just one story today, choose this one ;)
We've prepared a solid piece of meat! This report contains data from 245M (!) customer service conversations from 2015 and 2016. Check out the trends for 2017, high and low seasons, the best and the worst industries when it comes to customer service etc. Enjoy!
p.s. Join our AMA session on Twitter with the author of the report Jacob Firuta. We're starting at 11AM PST on Twitter (https://twitter.com/LiveChat
) #custserv #customerservice #CX #2017trends #custexp