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Live Aqua Massage & Facial Spa
Facial Spa
Today 9AM–7PM
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3911 W Waters Ave #9 Tampa, FL 33614
3911 West Waters Avenue #9USFloridaTampa33614
(813) 932-7282
Facial Spa, Massage TherapistToday 9AM–7PM
Saturday 9AM–7PMSunday 10AM–6PMMonday 9AM–8PMTuesday 9AM–8PMWednesday 9AM–8PMThursday 9AM–8PMFriday 9AM–8PM
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4.6
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1 review
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1 star
1 review
"Very clean and relaxing environment."
"She went looking in her own personal wallet and told me that she couldn't."
"I love the ambiance, so relaxing and positive."
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Lisa Fetman's profile photo
Lisa Fetman
3 weeks ago
There were so many issues with this business, overall due to a severe lack of professionalism. I had purchased the one-hour massage using LivingSocial, and booked my appointment over the phone immediately after buying my voucher. The receptionist did not put my appointment for a one-hour massage in the books, so thank goodness I called the day of to confirm my massage. She didn't have my appointment in the system (which I had called to book two weeks prior), but had an opening due to a cancellation that day, so she put me in a 3:00 slot. When I arrived, I noticed envelopes for tipping the therapists, when I asked if I could tip with a credit card (since I did not have cash on me), she said no and directed me to the ATM at 7-11 across the street. After paying a $2.95 fee to withdraw a $20 bill at 7-11 and walking back, I waited in the reception area to fill out the paperwork provided. The paperwork I filled out was copied terribly and cut off at the bottom. The therapist didn't even read it to see where my pain areas were, or ask me any questions before the massage. The only thing that happened was the receptionist showed the therapist my sheet and pointed to what I filled out saying, "She wants you to work on shoulders, back, and feet." By the way, I waited for the therapist to come out for 20 minutes. My appointment was at 3:00 and she emerged at 3:20, and then began speaking to her receptionist in Spanish and pointing to me anxiously. I speak Spanish, and could overhear that the therapist DID NOT KNOW that she had somebody booked in this slot. Evidently, the receptionist did not even tell her that she had booked me. Thankfully, she still saw me, and when I went into the room, the massage table did not have a sheet down...so I laid on the bare table...is that even sanitary?? She told me to get under the one sheet laying on top of the bare table. This all made me wonder if even the sheets were clean that were draped on top of me. Did I mention that I didn't have to sign any release form when completing my paperwork? If I get some sort of staph infection from the bare massage table, I could sue them without any problem. After the mediocre massage, I went to check out and give her a tip. I had the $20 on me that I got from the ATM and asked the receptionist to break it for me. She went looking in her own personal wallet and told me that she couldn't. Then she asked some people sitting in the waiting area, and they couldn't. Then she went and asked the therapist and she couldn't! I then just asked if I could give the $20 and get $10 back. They were thankfully able to at least do this. Despite the horrendous service, the massage was fine enough to tip, and it wasn't the therapist's fault that all of this occurred--it was her inept, unprofessional receptionist. Plus, she was kind enough to still give me a full hour massage despite not planning to see anybody then. What kind of spa is this??? Absolutely zero customer service, professionalism, organization, etc. If I come for a relaxing massage that is intended to benefit my health and well-being, how does all of this insanity serve that purpose?? This is a terrible, TERRIBLE business that does not deserve any more inconvenienced customers!
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Luis Veloz's profile photo
Luis Veloz
2 years ago
After a long holiday season of shopping and work my body was tense to the point it hurt moving. I tried heating pads, sleeping with many pillows, muscle relaxers and nothing would make me feel better. These remedies would only mask the pain. I then was talking to a friend who told me I need a therapeutic massage and referred me to Live Aqua Massage. I scheduled an appointment, but things kept coming up, but I finally made my way into the place. When I arrived I was really feeling down. I was drained of energy, in pain even feeling slight nausea. I wasn’t even in the mood to fill out a little form which only really took me 40 seconds. I then was brought into a tea lounge and as I walked through the hall the aroma and music already playing, but I wasn’t in the mood for sounds as relaxing as they were. I had some water then went into the shower room and changed into a robe. A few minutes later the massage therapists told me my room was ready. I entered the room as they waited outside for me to get under the sheet. I was laying down on my belly with my face in through a pillow with a breathing hole beneath it as spa music was playing. The massage therapists knocks on the door and after my acknowledgment proceeded to give me a massage. I was very moody and honestly everything was bothering me. She then began to massage my right arm and I began to slowly relax as I escaped to the music. She then massaged my other arm and my neck and back and slowly was releasing all of this built up tension I had. I couldn’t believe I hadn’t done this long ago. She then was massaging my legs and had me turn around and continues to massage my neck arms and hands. She also put a hot towel on my face and massaged it and my head and saved the best for last. My feet were aching so much that just by lightly touching them I would cramp up. She then put hot towels on them and massaged them and I felt so much relief. This experience was so powerful I felt willed to share this experience with all of you. When I got up I was a bit dizzy and the massage therapist educated me on how massages detox your body. I went home and woke up the next morning feeling very rejuvenated. My body felt cleansed. I'm telling you if you feel tense or stressed a massage is the best gift you can give yourself. Thank you Live Aqua Spa for rejuvenating me.
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Liz Paulino
2 years ago
Got my very first massage here and it was amazing! Talented and friendly staff. Very clean and relaxing environment. Just what I needed to start off my vacation. I definitely recommend trying it out. It will be worth it!
NINI BROWN's profile photo
NINI BROWN
2 years ago
So many wonderful things to say about this Spa. I love the ambiance, so relaxing and positive. This Spa is very sophisticated yet you feel like you are at home. The owner, Bibi, greeted me and she was very polite and professional. She gave me a tour of the Spa and the rooms. My massage therapist was Debbie and she was great! It was my first therapeutic/deep pressure massage and she was kind to ask me during the session if I was comfortable with the pressure. When it was over and I was walked to the Tea Lounge, I felt weightless. All my tension was gone and she was able to take care of the areas I was feeling discomfort. Bibi greeted me again at the Tea Lounge and was kind to ask for feedback on my experience. She offered me complimentary wine and I told her that this was a wonderful experience for me and I will come back. I am now a Member and have had several sessions of Massage. I can honestly feel the benefits of having a routine massage to help balance me with my busy lifestyle.
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Erik Mello
a year ago
Great massage, i had complemantary hot towels for both massages i schedule the only negative that i can say is paying.. I was charged for tax on a tip.
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Ramona Parra
a month ago

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