Would you welcome miles, points, coupons or promos in exchange for waiting on hold?

My latest for Convince and Convert (+Jay Baer) as I challenge and share a few solutions to gamify the experience.

http://www.convinceandconvert.com/social-crm/to-gamify-or-not-to-gamify-how-to-improve-customers-waiting-on-hold-experience/#lf_comment=17456712
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