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Lincoln Murphy
Works at Sixteen Ventures
Lives in Dallas, TX
988 followers|99,722 views
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Lincoln Murphy

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A key element of Customer Success Management are playbooks - or groups of workflows, processes, and interventions - that ensure the customer's success. #CustomerSuccess
A key element of Customer Success Management are playbooks - or groups of workflows, processes, and interventions - that ensure the customer's success.
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Lincoln Murphy

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[Just Posted[ Find out the percentage of CSM comp that should be variable and what individual vs. org-level performance should have on the variable piece of compensation. #CustomerSuccess  
Find out the percentage of CSM comp that should be variable and what individual vs. org-level performance should have on the variable piece of compensation
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Lincoln Murphy

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[Just Posted!] As your customers succeed and evolve, their relationship with you should evolve and grow as well. That is Customer Success-driven Growth. #CustomerSuccess  
As your customers succeed and evolve, their relationship with you should evolve and grow as well. That is Customer Success-driven Growth.
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[Just Posted!] Customer Success and Customer Success Management are well documented. But in case you still aren't clear, here are 9 things those things aren't. #CustomerSuccess
What's the difference between Customer Success and Customer Success Management? How does the latter lead to Customer Success-driven Growth? Answers within.
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[Just Posted] Customer Success Management is something a lot of people talk about, but few really know what all goes into it. Now you know. #CustomerSuccess  
Customer Success Management is something a lot of people talk about, but few really know what all goes into it. Now you know.
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Lincoln Murphy

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Customer Success Management and Sales are more similar than different, and when you bring them together, magical things (read: exponential growth) happen.
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[Just Posted!] Customer Success Management should be treated like any other part of the business, complete with goals, actionable metrics, and smart prioritization models. #CustomerSuccess
Customer Success Management should be treated like any other part of the business, complete with goals, actionable metrics, and smart prioritization models.
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[Just Posted!] When planning and budgeting your Customer Success organization, you'll need to know how to Determine Customer Success Practitioner Coverage Ratios. #CustomerSuccess  
When planning and budgeting your Customer Success organization, you'll need to know how to Determine Customer Success Practitioner Coverage Ratios.
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Lincoln Murphy

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[Just Posted] You can't use upsells to offset churn because churn is caused by the very thing that prevents upsells from happening. Here's why... #CustomerSuccess   #Sales  
You can't use upsells to offset churn because churn is caused by the very thing that prevents upsells from happening. Here's why...
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Lincoln Murphy

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[Just Posted] What's the difference between Customer Success and Customer Success Management? How does the latter lead to Customer Success-driven Growth? Answers within. #CustomerSuccess  
What's the difference between Customer Success and Customer Success Management? How does the latter lead to Customer Success-driven Growth? Answers within.
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[Just Posted] Logical Customer Segmentation is the key to scaling not just your Customer Success organization, but your business as a whole. #CustomerSuccess
Logical Customer Segmentation is the key to scaling not just your Customer Success organization, but your business as a whole.
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Lincoln Murphy

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Just posted this...
Having Customer Success as your Operating Model means only acquiring customers with Success Potential; those that can actually achieve their Desired Outcome
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Tagline
Customer Success-driven Growth
Introduction
I help companies grow by making their customers successful.
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Dallas, TX
Contact Information
Work
Phone
9722009317
Email
Work
Occupation
I'm a customer acquisition and retention ninja... a Growth Hacker
Skills
Growth Hacking
Employment
  • Sixteen Ventures
    Growth Hacker, 2008 - present
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Gender
Male